Bedlingtonshire Med.Group
Glebe Road, Bedlington, Northumberland, NE22 6JXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very professional and caring
Rated 5 stars out of 5
by Martha Keenan - Posted on 10 September 2024
Had to see one of the nurses on 6/9 for a review she explained everything to me regarding medication and also gave me information regarding questions I asked regarding a previous visit and pointed me in the right direction regarding the nhs app which she didn’t need to do She was very helpful
Visited September 2024
Bedlingtonshire Med.Group has not yet replied.
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Review titled System too complex
Rated 2 stars out of 5
by Alan Fretwell - Posted on 02 September 2024
Attended 31/8 to make an appointment to see a GP. Told I couldn't do it in person and had to do it online. Given an email address which didn't work. Attended 2/9 and told I still couldn't make an appointment without a mobile phone but could contact via Bedlingtonshire medical group. Did so and received acknowledgement with request book an appointment within 2 weeks. Tried to but accidentally archived message and don't know how t o retrieve it. Will try to book by phone.
Visited September 2024
Bedlingtonshire Med.Group has not yet replied.
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Review titled Not great
Rated 2 stars out of 5
by D Brown - Posted on 12 August 2024
Having issues with new system, mix up with sample , reception too defensive with new system. Overall not impressed re time to collect and return samples then find it's for wrong person.
Visited August 2024
Review titled Bedlingtonshire Med.Group
Replied on 16 August 2024
Dear Mr Brown Thank you for taking the time to provide this feedback. If you would like to contact the surgery to discuss this issue further, I would be happy to try and resolve any issues that have arisen with the new appointment system. Mrs Joanne Hodge Patient Experience Manager Bedlingtonshire Medical Group
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Review titled Excellent Nurse practitioner
Rated 5 stars out of 5
by Tracey Townend - Posted on 07 August 2024
I recently had my well woman check. The Nurse Practitioner was excellent in her knowledge and advice. She put me at ease when taking bloods and I felt as though she listened to my concerns and treated me with dignity.
Visited August 2024
Review titled Bedlingtonshire Med.Group
Replied on 16 August 2024
Dear Tracey Thank you for taking the time to respond and share this positive feedback. Everyone at our practice strives to provide an excellent patient experience at all times. We assure you that this feedback will be passed on within the team. Mrs Joanne Hodge Patient Experience Manager Bedlingtonshire Medical Group
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Review titled Overall good experience
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2024
I was at another practice in bedlington until 12 months ago. This practice got me in on the system within 2 days of registering and gave me an appointment straight away. I have been working with the same GP for my long term medical conditions and it feels great to finally have someone who will be honest and listen. That’s all I want from a practice. They have also been great at signposting to other services to help me get other matters under control.
Visited July 2024
Review titled Bedlingtonshire Med.Group
Replied on 16 August 2024
Dear Patient Thank you for taking the time to share this positive feedback. Everyone at our practice strives to provide an excellent patient experience at all times. We assure you that this feedback will be passed on within the team. Mrs Joanne Hodge Patient Experience Manager Bedlingtonshire Medical Group
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Review titled Good review appointment
Rated 5 stars out of 5
by CathC - Posted on 27 July 2024
I had my review appointment for my asthma. It ran to time and was very easy and straightforward. The nurse was friendly and reassuring as ever.
Visited July 2024
Review titled Bedlingtonshire Med.Group
Replied on 16 August 2024
Dear Cath Thank you for taking the time to share this positive feedback. Everyone at our practice strives to provide an excellent patient experience at all times. We assure you that this feedback will be passed on within the team. Mrs Joanne Hodge Patient Experience Manager Bedlingtonshire Medical Group
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Review titled Caring
Rated 5 stars out of 5
by Terrryc - Posted on 05 January 2024
I am a cancer patient and can say, I am more than happy with the treatment and attention that I am receiving for this awful condition. Thank you for your endeavours on my behalf. Even with a lost cause.
Visited December 2023
Review titled Bedlingtonshire Med.Group
Replied on 07 February 2024
Dear Patient Thank you for taking the time to respond and share this positive feedback. Everyone at our practice strives to provide an excellent patient experience at all times. We value each patient regardless of age or problem and would like to assure you that this feedback will be passed on within the team. Mrs Joanne Hodge Patient Experience Manager Bedlingtonshire Medical Group
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Review titled Absolutely Poor
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2022
I've been prescribed drugs from out of the blue. They are obviously mixing me up with someone else. How can this happen? What kind of record keeping are these doctors doing!?? They are also very lax on keeping my patient record up to date, i.e. having things added to my record, i.e. saying I'm a smoker when I've never smoked a day in my life. In general, I'd avoid this practice if possible.
Visited November 2022
Review titled Bedlingtonshire Med.Group
Replied on 07 February 2024
Dear Patient Thank you for taking the time to provide this feedback regarding your medical records. As Patient Experience Manager I would like to look into this further. If you would like to contact me at the surgery by telephone (01670 822695) or email (nencicb.nor.bedlingtondoctors@nhs.net) I will be happy to investigate these errors further. Joanne Hodge Patient Experience Manager