Beaconsfield Medical Practice
175 Preston Road, Brighton, East Sussex, BN1 6AGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Felt embarrassed
Rated 4 stars out of 5
by Marie harris - Posted on 09 August 2024
Receptionist was amazing and very discreet and friendly. The doctor I saw however, firstly I was told I only had 10mins. I had several things to discuss one of which was chest pains. She said I had to book an appointment 2 weeks later!! I also need to provide a stool sample but I wasn’t given a form to label it. I came away thinking I should just put up with how I felt as I was made to feel embarrassed and ashamed that I dare come in with more than one issue. She didn’t let me finish what I was saying and now I’m feeling more worried and stressed than when I went in. I think she was a locum as not seen her before and her door had a different doctors name on it.
Visited August 2024
Review titled Beaconsfield Medical Practice
Replied on 09 September 2024
Due to confidentiality, the patient was contacted directly about her health concerns. Generally, appointment slots are for 10 minutes and to ensure a patient has the best outcome, GPs prefer to concentrate on one health issue at a time. However, if a patient has several concerns, they are able to request a longer appointment for 20 minutes.
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Review titled Terrible Experience - Poor Patient Care
Rated 1 star out of 5
by Anonymous - Posted on 08 September 2024
I've had an incredibly frustrating experience with this GP practice. Firstly, they rarely offer face-to-face appointments, and when you finally manage to get one after what feels like an eternity, the experience is disappointing, to say the least. The doctors don't seem to listen to you at all. From the moment you sit down, you're told that you only have 10 minutes, which instantly makes you feel uncomfortable and rushed. I had multiple symptoms that were clearly connected to one underlying issue, but the GP kept interrupting me and seemed uninterested in hearing me out fully. I've been seeking treatment for almost a year now, but every time, they send me away without a diagnosis or proper treatment. My condition has been worsening daily, but despite this, they haven’t taken my concerns seriously. This practice desperately needs to improve patient care and actually listen to those seeking help. I wouldn’t recommend this place to anyone looking for proper medical attention.
Visited July 2024
Review titled Beaconsfield Medical Practice
Replied on 09 September 2024
Dear Anonymous, I am sorry to hear about your recent experience at the practice and your worsening health condition. I want to reassure you that we take patient care very seriously. We have a formal complaints and feedback procedure which you can find on our website: https://beaconsfieldmedicalpractice.co.uk/contact/ I would encourage you to contact the practice via the website, leaving your details on the online form. I would be happy to address your concerns and ensure you get an appropriate appointment. Anita Sembi Operations Manager
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Review titled Great Practice,
Rated 5 stars out of 5
by TONY BRACHMAN - Posted on 26 June 2024
Considering how Busy this practice is. I made a Telephone Appointment which was prompt and sorted out my issue. Doctors have sorted out a few Medical problems for me on many occasions which I am more than Happy with. Tony Brachman
Visited June 2024
Review titled Beaconsfield Medical Practice
Replied on 26 June 2024
Dear Tony, We appreciate you taking the time to leave a review for the practice and a very postive one at that, thank you. I shall pass on your feedback to the reception team and doctors. Anita Operations Manager
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Review titled Shockingly poor service
Rated 2 stars out of 5
by Anonymous - Posted on 05 May 2023
I requested my usual repeat prescription 2 weeks ago. The chemist emailed the surgery two days later to advise them that this medication was currently unavailable and requesting a prescription for a similar medication. A week later the surgery had still not issued the new prescription, so I phoned the surgery and was told the new prescription would be issued the same day. When I went to the chemist later that day, they told me that the surgery had sent a second prescription for the original (unavailable) medication. They confirmed that they had sent a second email. I attempted to call the surgery to sort everything out but was unable to get through to anyone, as the admin office always goes to voicemail. I called the next morning and was told by a very snappy woman that she was unable to help as she was on a different floor, but if they'd received the email it would be dealt with. She did not listen to me and after talking over me repeatedly, she hung up. I have been off work all week due to not having my medication: it is now Friday and I am hoping that the correct prescription will have been sent, otherwise I will be bed-bound for the whole weekend.
Visited May 2023
Review titled Beaconsfield Medical Practice
Replied on 09 September 2024
We are always grateful for feedback about patient experience as we would like to provide our patients with a high standard of care and service. For that purpose, it is helpful if complaints and feedback are raised via our website (https://beaconsfieldmedicalpractice.co.uk/contact/) so that we can act promptly and investigate; tailoring our response to the individual and keeping patient confidentiality. Thank you, Anita Sembi Operations Manager