Barrack Lane Medical Centre
1 Barrack Lane, Ipswich, Suffolk, IP1 3NQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Super efficient
Rated 5 stars out of 5
by Dawn - Posted on 04 May 2024
Called up on Friday at about 9.15 am, was called back at about 9.35 and invited in for a face to face appointment at 12.30. Seen by a clinician , she was very thorough. Very nice nurse practitioner, can't fault her or the surgery.
Visited May 2024
Review titled Barrack Lane Medical Centre
Replied on 07 May 2024
Dear Dawn, the GP Partners and their team strive to work closely with patients to ensure that services meet patient needs and to ensure they receive a high standard of care. It's always very pleasing to hear when we receive such positive feedback and your kind comments are very much appreciated. Many thanks for taking the time to comment.
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Review titled Great practice
Rated 5 stars out of 5
by Joann Wildig - Posted on 09 November 2023
Just want to praise barrack lane . Very friendly and efficient staff. I’m always able to get a appointment. Friendless while in the practice . I alway recommend Barrack lane . They should be a good example to all dr surgery’s .
Visited September 2023
Review titled Barrack Lane Medical Centre
Replied on 09 November 2023
Thank you for taking the time to comment on our Practice. The GP Partners and their team strive to work closely with patients to ensure that services meet their needs and to ensure they receive a high standard of care. It's always very pleasing to hear when we receive such positive feedback and your kind comments are very much appreciated.
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Review titled Disgusting
Rated 1 star out of 5
by Kristina - Posted on 14 July 2023
Reception are rude, they said the doctor will call back for my 2 year old but instead I received a message saying next time I should call the practice if I'm not planning to come in. Last week I went in because I have a consistent cough for over a month, the doctor was rude and condescending, she sent me home and told me to take hay fever tablets, even though she said I might have an infection in my throat. When I asked for general blood tests she said I look fine and it will cost them a lot of money to do the tests so she sent me home.. I will be moving to another practice. They are a disgrace
Visited July 2023
Review titled Barrack Lane Medical Centre
Replied on 16 August 2023
We can only apologise that your recent contacts with the practice and with the GP has not been handled as expected and sorry to hear that you will be moving to another practice. Your experience has highlighted a training need that will be addressed and we very much hope that we will be able to restore your confidence in the practice If however you would like to discuss this further, please contact the surgery and ask to speak with our Complaints Manager who will do all they can to assist you.
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Review titled Going Downhill
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2023
Turned up for an appointment and was left waiting 20 minutes over my time and then told by a receptionist that the Doctor had cancelled my appointment.
Visited April 2023
Review titled Barrack Lane Medical Centre
Replied on 16 August 2023
Dear patient thank you for taking the time to provide feedback. We were very sorry to hear that your experience with us was not a pleasant one and that you were not informed sooner that your appointment with the doctor had been cancelled. The Partners and their team strive to work closely with patients to ensure that services meet their needs and we sincerely apologise for any distress or inconvenience this may have caused you. If you would like to discuss your concerns further, please contact reception and ask to speak to the Complaints Manager.
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Review titled Not Great at all
Rated 1 star out of 5
by Anonymous - Posted on 01 March 2023
Wanted to actually speak to a Dr today, but was denied that by the receptionist, was asked why do I need to speak to a Dr. Personally, I found that very offending. I am concerned that a receptionist is able to look at my records and tell me that my recent treatment has not got back to them yet. Surely this is breaking Data Protection Act? I am seriously considering making a formal complaint to the GMC and leaving this surgery.
Visited March 2023
Review titled Barrack Lane Medical Centre
Replied on 16 August 2023
We are sorry that your experience with us has not been a positive one and can only apologise that your request was not handled as you expected. Reception staff are required to ask patients why they need to speak to or see a clinician so they can point the patient to the correct clinician. Please be assured that all staff are required to adhere to the General Data Protection Regulations and that all patient data is confidential. If you would like to discuss this further, please contact us and ask to speak to the Complaints Manager.