Barnby Gate Surgery
50 Barnby Gate, Newark, Nottinghamshire, NG24 1QDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled I am failed again!!!
Rated 1 star out of 5
by Anonymous - Posted on 19 December 2022
I called the surgery exactly 0830 in the morning. As usual waiting on the line for hours and answer was if it is urgent go to urgent care. I do not understand this GP (family doctor) concept. This Surgery is still accepting new patients how can they do this with out serving the the currently registered patients? I am clue less and very un happy.
Visited December 2022
Review titled Barnby Gate Surgery
Replied on 20 December 2022
Dear patient - you may be aware of the huge pressure we are currently under - not only do we have the usual increase in demand due to 'Winter Pressure' but the surge in poorly children has had a huge impact over the last week. All teams are working as hard as they can to manage this - dealing with this pressure is not easy. Once we are full, the knock-on effect is difficult for everyone; having to tell patients we have no appointments, as well as the worry for patients that they can't be seen that day. We need to limit the number of patients that will be seen and be honest with them so they know they may need to go elsewhere for advice or treatment and although this isn't always as convenient as attending the surgery or speaking with one of our clinicians on the phone, we need to prioritise clinical care over convenience. We will absolutely always aim to contact anyone that calls with a medical emergency and this is why we ask you to let the receptionist know the reason you would like a call. Patient safety is always our priority and our clinicians are working longer hours and seeing more patients in a day than they now deem safe or are comfortable with. Making decisions about someone's health and treatment takes a great deal of consideration and is exhausting. The demand for our appointments is higher than it has ever been. We are constantly reviewing systems and processes to maximise our efficiency. Please can we ask that we are all kind to each other and understand that we are all doing everything we can to see as many patients as possible. Good decisions can not be made by exhausted team members. We thank you for being understanding during this unprecedented demand. Many thanks for your feedback. Should you require a more personal response please contact our Patient Experience Lead by letter or telephone.
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Review titled Nightmare to book appointments
Rated 1 star out of 5
by Anonymous - Posted on 01 November 2022
Getting minor illnesses in the family is our nightmare at the moment. Getting a regular appointment in this surgery is like winning a lottery. I called surgery on Monday for a regular appointment and told that my GP is not working that day ask me to call on Tuesday. Called on Tuesday morning and told me that fully booked ask me to call on Wednesday morning 830and so On. I only need a telephone appointment. How could I recommend this surgery to others? They’ve have tendency to push patients to hospital or boots etc. They even told my wife to go to boots to do a urine test
Visited October 2022
Review titled Barnby Gate Surgery
Replied on 02 November 2022
Dear patient, thank you for your feedback. I am very sorry you have been unable to get an appointment. You can see any GP or ANP at the surgery, you do not have to stick to one person, we realise that you may prefer to do so. The GPs work very long hours and after a certain amount of patient contacts it becomes unsafe to consult with any more. Telephone consultations take just as much time and medical knowledge as a face to face appointment. When we are full we do signpost patients to urgent care and certainly local pharmacists as they can often help with minor ailments and medication. We are aware that we are not meeting demand and that we are unable to at the current time. We are trying to recruit more Clinical staff (GPs, paramedics and Pharmacists) but it is national policy to signpost appropriate patients to the Pharmacy or other services where possible. We do appreciate you taking the time to comment and will share with the team for any learning points.
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Review titled Nice attitude of staff. Refered promptly.
Rated 4 stars out of 5
by Zoe Hodgson - Posted on 14 November 2022
Pressures on all GPs are high. So yes getting an appointment was a little difficult and I was seen an hour late on arrival to my appointment. However when booking the appointment, receptionist was polite and apologetic. When I saw the doctor, again, polite and apologetic, and provided a thorough review and I was rapidly referred. Would reccomend as the care I recieved was great, and I believe all surgeries are experiencing high workload.
Visited October 2022
Review titled Barnby Gate Surgery
Replied on 14 November 2022
Dear Zoe Thank you very much for your feedback. Sorry for the delay in the waiting room but thank you for understanding. Patients do sometimes require more than the standard 10 minute appointment time and we try to provide this where possible (sadly this causes delays for others). I am pleased that you were treated politely and with care. This feedback will be shared with the team and I am sure will be much appreciated. Many thanks for taking the time to provide some positivity!