Banbury Cross Health Centre
South Bar House, 6 Oxford Road, Banbury, OX16 9ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Receptionist
Rated 4 stars out of 5
by Frances Roberts - Posted on 06 November 2024
When i arrived i was told that my appoinment had been cancelled due to sickness and i needed to rebook. The receptionist messaged to see if i could be fitted in as i was there already. This was done. The staff were friendly & helpful.
Visited November 2024
Banbury Cross Health Centre has not yet replied.
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Review titled No help
Rated 1 star out of 5
by Anonymous - Posted on 14 October 2024
Need physical appointment and can't get anywhere with reception sent me to a link to book to end up confused as had no idea which appointment thing I needed ended up booking a blood test when no needed and ending up asking for a sick note no idea how it all works no explanation and no help mental health was bad before this experience and has gone down hill rapidly I wanted one appointment about my foot because I can't stand and walk around all day at work while in significant pain and normal pain killers aren't touching it and no help offered just go to website and book clearly hasn't worked for me when I'm having to go round all of the houses to even try and book and getting it wrong so no help and nothing done about it
Visited October 2024
Banbury Cross Health Centre has not yet replied.
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Review titled Deliberately Obstructive Processes?
Rated 1 star out of 5
by Robert Drake - Posted on 31 October 2024
Banbury Cross Health Centre make it as difficult as possible for patients to contact the person who can help them. If you can face navigating the specific times on the telephone system to speak to medically unqualified staff, they will then ask highly intrusive questions to see if your issue warrants a doctor calling you, which they may or may not do. If they do, you may then be lucky enough to actually see a doctor, face-to-face. Needless to say, I do all I can to avoid this stress and only contact the surgery when I absolutely have to. Today was one of those days. Earlier this year, I’d arranged a Men’s Health Check. I’m nearly 60, so this seemed like a good idea, particularly to get my prostate checked. However, I found that the prostate check is no longer part of that process. Instead, it requires a specific appointment. So after a telephone consultation with the doctor, he agreed that I should have a blood test followed by a face-to-face appointment. I had the blood test today and then, following the advice of the nurse, I went to make the follow-up appointment at the desk. The receptionist apologised but said I wouldn’t be able to make an appointment there; instead, I would have to telephone. Even though I’m standing right in front of her. I accept that having patients must be an inconvenience to a doctors’ surgery in the same way that customers at a restaurant are probably quite annoying. And recognising this, I do all that I can to avoid bothering them. I eat well and take plenty of exercise. I’ve become quite proficient at setting broken bones and preparing herbal remedies and poultices. But sometimes, I have no choice but to see a doctor. This is one of those times. Does the surgery really need to make it so complicated? Or is it by design?
Visited October 2024
Banbury Cross Health Centre has not yet replied.
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Review titled We are just uncared for numbers
Rated 2 stars out of 5
by Renata - Posted on 10 October 2024
I do not recommend this surgery. We are told we have to go into a special room to take our own blood pressure. The staff members I spoke to were offhand and barely lifted their eyes from their computers to acknowledge me. As for a smile? Nope.
Visited October 2024
Banbury Cross Health Centre has not yet replied.
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Review titled Fantastic service!
Rated 5 stars out of 5
by Romina - Posted on 24 October 2024
I sent an urgent self referal online for my 2 year old at 9:00 am and the surgery called me back within 3 minutes and got my little one an appointment within half an hour! Thank you so much!!
Visited October 2024
Banbury Cross Health Centre has not yet replied.
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Review titled Amazing Doctor
Rated 5 stars out of 5
by Shayeda Malik - Posted on 23 October 2024
Saw Dr today at Banbury Cross Health centre He was very caring and knowledgeable on all my symptoms. All checks on my illness were done Amazing GP
Visited October 2024
Banbury Cross Health Centre has not yet replied.
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Review titled Can’t complain
Rated 4 stars out of 5
by Anonymous - Posted on 02 November 2024
Doctor responded to my concern with prompt action. Friendly and helpful staff. Clean and well maintained premises. Departments appear to communicate appropriately with each other. The only issue was that I was supposed to deliver a sample “asap “ but there did not seem to anywhere to receive this on a Saturday morning.
Visited October 2024
Banbury Cross Health Centre has not yet replied.
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Review titled Absolutely awful
Rated 1 star out of 5
by Liesha James - Posted on 25 October 2024
I was given a specimen container for a 24 hour urine test during my blood test appointment on Saturday 19th October. I needed to get another container and was told they “don’t do them” by the downright rude “receptionist”. She also argued to my face that the surgery “did not do Saturday appointments!” No apology after I proved her wrong. I asked for at least a replacement bag, which she got for me, the bag says “24 hour urine sample” absolutely atrocious behaviour from the staff and Dr. Staff spoke down to both me and my daughter and have triggered another extremely serious mental health episode. I will be taking this matter further.
Visited October 2024
Banbury Cross Health Centre has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Lorraine - Posted on 04 October 2024
A quick appointment from a letter to being seen. All done through NHS App. Nurse was exceptional. Highly rate Banbury Cross Health Centre. Joined Discover Me study, just waiting on sample test kit. Thoroughly recommend other patients to try it.
Visited October 2024
Banbury Cross Health Centre has not yet replied.
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Review titled Brilliant physio
Rated 4 stars out of 5
by Mrs J Beare - Posted on 18 October 2024
I missed my 9.30 appointment as I thought it was at 10 but the physio still got me in. She put me at ease as I was having a cortisone injection which in the past I felt quite poorly after. Yes the initial injection hurt but I felt ok.
Visited October 2024
Banbury Cross Health Centre has not yet replied.