Axbridge Surgery
The Surgery, Houlgate Way, Axbridge, Somerset, BS26 2BJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent all round
Rated 5 stars out of 5
by Martin Allen - Posted on 21 June 2024
I took my blood pressure at home and it was pretty high. On Sunday night 9pm I entered my details into the Accurx system. Midday on Monday (3 working hours later!) I got a text from a doctor telling me I had a prescription for some medication, an appointment for a blood test that week and a follow up appointment the following Tuesday. Absolutely excellent service - well beyond my expectations. I’m a bit nervous of needles so I was slightly dreading the blood test but the practitioner was very kind and reassuring and so skilful in taking the blood I hardly noticed it was happening. Again, excellent ! Thank you.
Visited June 2024
Review titled Axbridge Surgery
Replied on 24 June 2024
We were all very pleased to read of your positive experience with us, thank you for taking the time to give us this feedback. Celia Townend Practice Manager
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Review titled Efficient and professional
Rated 4 stars out of 5
by Dr Briaris - Posted on 05 June 2024
Seen on time and consultation was professional. I did not feel 'rushed'. Very happy with the service provided. Thank you.
Visited June 2024
Review titled Axbridge Surgery
Replied on 17 June 2024
We are very pleased to read that you did not feel rushed and were happy with the service we provide. Kind regards Celia Townend Practice Manager
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Review titled Lovely nurse!!
Rated 5 stars out of 5
by Julie Collins - Posted on 25 June 2024
Didn’t have to wait long, Nurse was lovely, No problem at all. Kept me informed by text what was happening to my sample.
Visited June 2024
Axbridge Surgery has not yet replied.
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Review titled Difficult to say
Rated 3 stars out of 5
by Kevin John Thurlow - Posted on 19 June 2024
Attended for annual blood tests. This was done pleasantly and efficiently. 15 days later I have to assume I am completely fit as I have not been given any results. As for doctors' appointments, they are difficult to achieve, a year or so ago, a locum changed a drug and said I'd be summoned for a blood test to ensure it was ok. Recently I was told by another locum I would be referred to hospital. No news on either of those.
Visited June 2024
Review titled Axbridge Surgery
Replied on 24 June 2024
I have spoken to this patient as soon as this review was read to clarify that he had been sent through feedback from his blood test via text, but that his phone was not working, and so patient has agreed to have his number removed so this does not happen again. Patient could not confirm that he was awaiting a referral and we could not see this in his notes. We always appreciate feedback, but would always invite specific feedback to be addressed direct to the Practice so that we can sort directly. Thankfully patient signed the review so I was able to immediately contact him. Celia Townend Practice Manager
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Review titled Long wait for appointments, unless urgent
Rated 3 stars out of 5
by Anonymous - Posted on 17 June 2024
Great service when you can eventually see or speak to a doctor, but getting increasingly harder to get an appointment.
Visited June 2024
Review titled Axbridge Surgery
Replied on 18 June 2024
We are sorry to hear that you felt it hard to get an appointment with us, as you will be aware patient demand is high, and we do triage all patient requests for appointments to ensure that those in most clinical lead are seen as priority. Celia Townend Practice Manager
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Review titled Practice suffering badly with lack of funding
Rated 3 stars out of 5
by Steve Henderson - Posted on 01 July 2024
I am currently suffering from an unspecified ailment. Left hospital on June 13 and waited 15 days for a bloods appointment
Visited June 2024
Axbridge Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Lynn Dally - Posted on 18 June 2024
My experience was brilliant went in on time. Nurse was great had no problem getting appointment. The whole experience was great
Visited June 2024
Review titled Axbridge Surgery
Replied on 18 June 2024
Thank you for taking the time to post such a positive review, it is appreciated. Celia Townend Practice Manager
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Review titled Easy to get appointment
Rated 4 stars out of 5
by Anonymous - Posted on 19 June 2024
Was easy to get an appointment at a time that suited me. Ran on time, friendly and welcoming, receptionist, great nurse and really straightforward.
Visited June 2024
Review titled Axbridge Surgery
Replied on 24 June 2024
Thank you for these kind words, we work hard to provide our services here and your feedback is appreciated. Celia Townend Practice Manager
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Review titled efficient booking with nurse
Rated 4 stars out of 5
by Paul Bradshaw - Posted on 01 July 2024
I needed blood pressure and cholesterol checks. The online thing annoys me so I phoned them directly, they answered the phone quickly, booked me with the nurse and the appointment then followed within a couple of days, with no fuss.
Visited June 2024
Review titled Axbridge Surgery
Replied on 08 July 2024
We appreciate that contacting us via online is not for everyone and I am pleased to hear that your telephone request was dealt with so efficiently. Celia Townend Practice Manager
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Review titled A real local Doctors' practice.
Rated 5 stars out of 5
by Julia Hill - Posted on 21 June 2024
Got a quick GP appointment for a perceived worrying problem. Had speedy follow-up tests. This is precisely what I would wish for.
Visited May 2024
Axbridge Surgery has not yet replied.