Aston Healthcare Limited
Manor Farm Resource Ctr, Manor Farm Road, Huyton, Liverpool, Merseyside, L36 0UBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unable to offer care!
Rated 1 star out of 5
by Karen Ierston - Posted on 13 December 2022
Flabbergasted they're taking on new patients when they're unable to offer appropriate care to existing ones and being unable to pre book appointments is ridiculous. Phoned at 8am and after 133 engaged calls I'm told nothing left, try again tomorrow. Can't fault the staff as they're always so pleasant but this is certainly no way to run a surgery. Thank god for the walk in centre, what's the point in be registered with a GP??
Visited December 2022
Review titled Aston Healthcare Limited
Replied on 15 December 2022
Dear Karen Thank you for leaving your feedback, we are sorry that on this occasion your experience has been negative. It was good to speak with you earlier and I hope you are happy with my explanations and the outcome. If you need anything further, please do not hesitate to contact me. Best Regards Aston Healthcare
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Review titled Phone engaged
Rated 1 star out of 5
by Anonymous - Posted on 22 November 2022
I need a doctors note for universal credit, 3 working days in a row I’ve got through to a person at 8:15, 8:20 and now today (22/11/22) wheh I call all I get is the engaged tone, not the recording telling me I’m in a queue just a tone for going on 40 minutes not getting as far as a recorded voice. Three working days of being told to call at 8am, calling at exactly 8am to struggle to get through to finally be told all appointments are booked and to call at 8am tomorrow continuing an indefinite cylce is unaccepptable. I suffer with mental health issues and find the whole experience of Manor Far doctors to be extrememly upsetting and stressful to have to deal with on a regular basis over what will be a 2 minute phone call at 5pm and an email the next day.
Visited November 2022
Review titled Aston Healthcare Limited
Replied on 15 December 2022
Dear Patient Thank you for leaving your feedback. We are sorry that on this occasion your exerperince was negative. On Thursday 22nd November, Aston Healthcare did experience a breakdown with the telephone system, unfortunately this did occur during our most busiest period of the day, between 8 and 8.40am, this breakdown was out of our control as it was a problem with the main server. We know this issue caused patients alot of frustration and can only apoligise for this. A message was added to our website page to notify patients of this breakdown Unfortunately, We do not have any control over the level of demand for the on the day appointments, these are booked on a first come first serve basis. This allows fair patient access to all of our patients. Whilst We do strive to answer all telephone calls as soon as practicably possible but please do bear in mind that the practice is experiencing an unprecedented level of demand, therefore patients may experience a wait time. As you have left your review anonymously, I am unable to investigate if your concern has been dealt with. Once again, thank you for your review. Regards Aston Healthcare
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Review titled Worse accessibility than in the midst of the COVID pandemic.
Rated 1 star out of 5
by Mrs Linda Williams - Posted on 01 November 2022
Impossible to contact surgery by phone, often being told that your number is not recognised; no facility to book a routine appointment in advance; website is regularly under review, but no discernible improvements, in fact it is riddled with misleading information. I have completed the e consultation at least 3 times, twice received an acknowledgement, but no response "within 10 days"! I tried to discover the issue by asking at reception, but no help there. I have sympathy for elderly and vulnerable patients. Now I have received a request to complete a questionnaire, but was unable to commit to the patient group. I have read many negative reviews, things are in dire need of improvement.
Visited October 2022
Aston Healthcare Limited has not yet replied.