Aspen Medical Practice
Aspen Centre, Horton Road, Gloucester, Gloucestershire, GL1 3PXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Absolute Rubbish
Rated 1 star out of 5
by Anonymous - Posted on 31 August 2023
I waited would you believe 4½ hours !! on hold to get through to a receptionist/person who would take details from me on 30/08/23 nothing new you may say for this surgery but this time had to say something. This practice used to run great when it was three separate surgeries could get through on the phone easily, get an appointment easily etc. As soon all three combined in the same building never been the same since everyone I speak to who is at this surgery says the same but no one will complain as they don't want to have to be threatened to find another surgery.
Visited August 2023
Review titled Aspen Medical Practice
Replied on 11 September 2023
Dear Anonymous, Thank you for your feedback. We are sorry to hear of the difficulties you have experienced. We take all feedback very seriously. If you wish to make a formal complaint, please use the following feedback & complaints link via our website so that we can investigate this issue officially. https://www.aspenmedicalpractice.nhs.uk/feedback-complaints/ Many thanks, Aspen Medical Practice
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Review titled Very happy.
Rated 4 stars out of 5
by Richard Brabon - Posted on 15 July 2024
Nurse taking the blood today was very claiming and relaxing. Really help me stay relaxed and was just really good at her job. Very nice as a person also.
Visited July 2023
Review titled Aspen Medical Practice
Replied on 15 July 2024
Dear Richard, Many thanks for such kind feedback. We are so glad to hear you found the Nurse calming and helped you to stay relaxed. We will ensure this is passed onto her. Best wishes, Aspen Medical Practice
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Review titled Kind Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2023
I had my bloods taken today by a lovely nurse. She was kind and professional. I am very scared of having my bloods taken. She was very gentle and put me at great ease. I would like her to have a special thank you.
Visited June 2023
Review titled Aspen Medical Practice
Replied on 11 September 2023
Dear Anonymous, Thank you for your kind feedback. We really appreciate you taking the time to share your positive experience. We will ensure this is passed on to the correct staff member. Many thanks, Aspen Medical Practice
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Review titled Fantastic practice
Rated 5 stars out of 5
by Jane - Posted on 08 June 2023
Throughout covid times, this surgery never ceased to amaze me. They were on top of everything so well done. This review however was in regard to a visit to the surgery this week. I saw a doctor who made me feel that nothing was a problem. It was meant to be a double appointment which hadn’t been booked. This was rectified immediately. The care and attention given by the doctor was amazing. I felt cared for, that I mattered and I was listened to. Well done to this doctor in particular and to all the kind, caring staff. Well done Aspen. So glad to be one of your patients!
Visited June 2023
Review titled Aspen Medical Practice
Replied on 12 June 2023
Dear Jane, Thank you for such lovely feedback, we really appreciate you taking the time to share your positive experience. It is great to hear you felt cared for and listened to. We will ensure that your kind words are passed on to the Doctor you saw. Many Thanks, Aspen Medical Practice