Aspen Medical Practice
Aspen Centre, Horton Road, Gloucester, Gloucestershire, GL1 3PXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2025
I left a review about my experience last week and it has been taken down....so I will leave it again. I had to wait over an hour for a return phone call and then explain in great detail about the sores on my skin which are probably cancerous. I was told by the receptionist I would have to wait a month to see a doctor. I explained that I felt I should be seen sooner with suspected cancer. She went to speak to duty doctor who agreed a month was ok. I was then asked to send in photos of the sores, which I could not do as was in town and I didn't know how to. I then phoned 111 and explained the details to them. I was informed I should be seen in three days and to phone the surgery back to say I had spoken to them. I got the same receptionist who spoke to the duty doctor again. The reply was they disagreed with the decision from 111, however I would now be seen eleven days later at Asquith Rd surgery. In my opinion Aspen is a surgery of two parts. The nurses who are excellent, and their waiting room usually busy, and the doctors who are in the main not so good and their waiting rooms with only one or two people in or empty, which I find surprising as they are so busy. Again, the practice is continually advertising for more patients and yet they can't even see the ones they got in anything like a reasonable time......I am more than confused by all this!
Visited January 2025
Review titled Aspen Medical Practice
Replied on 08 January 2025
We are deeply sorry to hear of your concerns as raised in this review and apologise that you felt on this occasion the practice was not being helpful. To assist us in reviewing this matter further, could we please ask that you contact the Practice directly through our website, providing us with your details so that we can investigate the issues raised. https://aspenmedicalpractice.nhs.uk/services/managing-your-health-online/online-forms/feedback/ If the NHS website does not allow you access via the above web link, please could I ask that you kindly contact us via the Feedback form on our website, again providing us with your details.
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Review titled Ver considered approach
Rated 5 stars out of 5
by Anis Ghanti - Posted on 10 January 2025
Dr was thorough, considered in approach and advice explained on present issues and future proofing myself with potential lifestyle changes. Very good, explained well
Visited January 2025
Aspen Medical Practice has not yet replied.
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Review titled Totally let down by the prescription team.
Rated 1 star out of 5
by Pharmacists are shocking! - Posted on 12 December 2024
I have to say, I usually have nothing but praise for the practice, but the prescriptions team lack total empathy. I recently suffered a bad flu virus and was unable to pick my medication up until a few days later. Well, the prescription line at the practice gave them the go ahead to throw them away in front of my face! They also promised they would text me their decision, as taking those tablets included my few that I have worked on so that I am not stuck to the day I have to take them, surely everyone has a few extra tablets they have gone without to protect themselves when things go wrong, as they often do! This has totally disrupted my life, I am a busy Grandmother supporting my daughter with childcare whilst she is in her final few weeks of her Nursing degree.
Visited December 2024
Review titled Aspen Medical Practice
Replied on 12 December 2024
Dear Patient, Thank you very much for your feedback, we are really sorry to hear you had a negative experience. If you wish for us to look into this for you, please fill out a feedback form on our website https://aspenmedicalpractice.nhs.uk/services/managing-your-health-online/online-forms/feedback/ and we will investigate this further. Best wishes, Aspen Medical Practice
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Review titled Great service
Rated 4 stars out of 5
by Chris grendall - Posted on 05 December 2024
I have some blood taken and the nurses were amazing kind and supportive, it was painless and until have blood taken at aspen it’s always felt painful and in welcoming so many thanks to the aspen nurses
Visited December 2024
Review titled Aspen Medical Practice
Replied on 08 January 2025
Thank you so much for taking the time to provide such kind feedback, we will ensure that it is forwarded onto our Treatment Room Team who will be delighted to receive such. Kindest regards Risk & Compliance Team (On behalf of the aspen Medical Practice)
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Review titled Best blood test ever
Rated 5 stars out of 5
by Peter Tidmarsh - Posted on 01 November 2024
Blood test. No pain at all. Very clean insertion. Had many blood tests over the years and the last two with the nurse at Aspen have been amazing. Thanks!
Visited November 2024
Review titled Aspen Medical Practice
Replied on 01 November 2024
Dear Peter, Thank you very much for such kind feedback, we are so glad to hear your blood test went so well! We have passed this onto the Nurse. Best wishes, Aspen Medical Practice
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Review titled Blood test
Rated 4 stars out of 5
by Tyler - Posted on 15 November 2024
Very short and sweet, the nurse was great didn’t have any pain. Was in and out within 5 mins, would highly recommend the nurse I had
Visited November 2024
Review titled Aspen Medical Practice
Replied on 15 November 2024
Dear Tyler, Thank you for taking the time to share some positive feedback, we really appreciate it. We have passed your kind words onto the nurse you saw. Best wishes, Aspen Medical Practice
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Review titled Blood samples.
Rated 4 stars out of 5
by Helen Gittings - Posted on 24 October 2024
When giving blood today she is very kind and friendly when taking my blood samples. Always gentle and caring. Receptionist was helpful with the answers to my questions. I have to wait for a reply to my request for access to my personal health records.
Visited October 2024
Review titled Aspen Medical Practice
Replied on 31 October 2024
Dear Helen, Thank you for sharing such lovely feedback. We are so glad to hear you had a positive experience with having your blood taken. Please let us know if you are still having trouble accessing your medical records and we will try to rectify this for you. Best wishes, Aspen Medical Practice
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Review titled Wonderful practice
Rated 5 stars out of 5
by Samuel Soyomi - Posted on 30 October 2024
I had a session this evening on prediabetic exposure , what type of food that increases blood sugar and how to regulate sugar in the blood, it was so interesting and educative.
Visited October 2024
Review titled Aspen Medical Practice
Replied on 31 October 2024
Dear Samuel, Thank you for taking the time to share your positive experience at the Diabetes Group Sessions. We will ensure this feedback is passed onto the team. Best wishes, Aspen Medical Practice
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Review titled Diabetic awareness
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2024
This program is an eye opener, though I was a bit aware of how excess sugar can negatively affect our health. I have been consuming much of what am not supposed to be eating until this great enlightenment. The health education was simply, concise and easily understood which will really prevent me from taking excessive carbohydrate and incorporate protein and fats in my diet to promote my wellbeing. I really learned what needed to be learnt from the health program and I wish this can be a campaign to educate and encourage others to eat healthy foods and to let citizens know the dangers of eating unhealthy foods and it’s implications on their health.
Visited October 2024
Review titled Aspen Medical Practice
Replied on 31 October 2024
Dear Patient, Thank you for taking the time to share your positive experience at our Diabetes Group Sessions. We are really glad you found the information was easy to understand, this feedback has been passed onto our Diabetes Team. Best wishes, Aspen Medical Practice
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Review titled Bloods
Rated 5 stars out of 5
by Helena Ciereszko Dodwell - Posted on 04 October 2024
Went in to have bloods taken for my annual review. I have a phobia about blood. The lady took blood from me very well without me fainting.
Visited October 2024
Review titled Aspen Medical Practice
Replied on 04 October 2024
Hi Helena, Thank you for taking this time to share feedback. We are so glad to hear the clinician made you feel at ease during your blood test. We will ensure this is passed on. Best wishes, Aspen Medical Practice