Ashton Medical Group
Chapel Street, Ashton-under-Lyne, OL6 6EWContact details and opening times
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Reviews
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Review titled Awful experience
Rated 1 star out of 5
by Anonymous - Posted on 19 August 2024
I had an MSK appointment today for my dad who I took to Ashton Medical to have an injection in his knee. Due to dad’s very slow mobility and our arriving 15 minutes late he was told by the MSK that he “didn’t have time to do the injection” and asked us to make another appointment. It took a lot to get dad to this appointment from the care home where he lives and has his dementia management and I have very little availability to take time off work so this was not a feasible alternative. I am very unhappy with the service dad received today and would not recommend this surgery to anyone.
Visited August 2024
Review titled Ashton Medical Group
Replied on 19 August 2024
Dear Patient, Thank you for reaching out to share your experience. We sincerely apologise for the inconvenience you faced during your father's MSK appointment, and we understand how challenging it can be to coordinate care for a loved one, particularly when mobility and health issues are involved. While we deeply sympathise with your situation and your father's health needs, we must also balance the need to manage appointment times effectively. Clinicians and administrative staff work within tightly scheduled timeframes to ensure that all patients receive the care they need. Although we do try to accommodate patients who arrive slightly late, a delay of 15 minutes unfortunately exceeds the time we can feasibly allow without disrupting the care of other patients. In cases where a patient arrives late, the decision to proceed with the appointment or reschedule is left to the discretion of the clinician, based on the time available and the nature of the treatment required. We regret that this situation led to the need for rebooking, and we understand that this may not have been a convenient option for you given your circumstances. Your feedback is important to us, and we will review this case to see how we can improve our services in the future. We appreciate your understanding as we strive to ensure that all patients receive timely and effective care. If you would like to discuss this further or need assistance with rescheduling, please don't hesitate to contact us. We are here to support you and your father in any way we can. Kind Regards Mr C Hayhurst Assistant Practice Manager This response acknowledges the patient's concerns while explaining the need to adhere to appointment schedules.
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Review titled Very caring receptionist you know who you are
Rated 5 stars out of 5
by Anonymous - Posted on 24 August 2024
Yesterday I phoned the practice. I Spoke to somebody…. Obviously I can’t name her (short term meds). But when she reads this She will know!!! She just couldn’t be bothered! I told her to look at my file. She said she has, told me there was nothing on my files she didn’t look! Because she would have know what’s going on with myself. It was about meds that I needed. I got the old story we can’t do that. I told her I’m waiting for surgery and that I’ve been ordering them the last few times by telephone because I won’t be taking these meds for ever it’s only short term. She told me I’ve got todo it online. I tried but it didn’t work. I phoned back, spoke to a different girl this time. I give her my details and she said I’ll put it through as urgent. Few hours later my husband picked them up. Thank you you’re a very caring person if it wasn’t for you, I don’t know what I would have done. You’re an angel thank you so much sweetheart. You definitely will have a good career. It’s just a shame the other girl who caused me more stress than I already have shame on you
Visited August 2024
Ashton Medical Group has not yet replied.
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 03 July 2024
Been hospital on 23/06. Hospital sent My prescription to the doctors. Now it’s 3/07 said not signed up yet.been twice.
Visited July 2024
Review titled Ashton Medical Group
Replied on 06 August 2024
Dear Patient, Thank you for bringing this to our attention, and we sincerely apologise for any inconvenience caused by the delay in processing your prescription. Normally, when processing a prescription from the hospital, we allow up to 5 days for completion to coincide with the amount given by the hospital and to include reciept of your discharge. We apologise if this information was not communicated to you effectively and for any delay you experienced. We understand how important timely access to your medication is, and we regret any distress this may have caused. If you have any further concerns or need assistance, please do not hesitate to contact us directly. We are here to help and ensure you receive the best possible care. Kind regards, Mr C Hayhurst Assistant Practice Manager
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Review titled Good Practice
Rated 5 stars out of 5
by Pam - Posted on 11 July 2024
I’ve been with this practice for many years through various changes. They are consistently good, the Doctors, nurses, receptionists and volunteers are always helpful. On Monday morning I sent an on line message, at 2.30pm I had a telephone appointment following that my prescription was ready to collect later the same day at my pharmacy. I have no complaints and would recommend them
Visited July 2024
Review titled Ashton Medical Group
Replied on 06 August 2024
Dear Pam, Thank you for your wonderful review and for being a loyal patient of our practice for many years. We are thrilled to hear that you find our doctors, nurses, receptionists, and volunteers consistently helpful. We are pleased that your recent experience, from sending an online message to receiving a same-day telephone appointment and having your prescription ready for collection, met your expectations. Your recommendation means a lot to us, and we appreciate your kind words. We look forward to continuing to provide you with excellent care. Kind regards, Mr C Hayhurst Assistant Practice Manager
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Review titled Disappointed
Rated 1 star out of 5
by Jayne - Posted on 17 June 2024
Today was my 3rd appointment for a smear and again it got cancelled, no appointments to book again, this is not encouraging for women to go for a smear, you get yourself mentally and physically prepared and cancelled a 3rd time!! Again another let down by the practice. I understand people get ill but I have been trying to attend this appointment for nearly 3 months.
Visited June 2024
Review titled Ashton Medical Group
Replied on 17 June 2024
Dear Jayne, We are sincerely sorry to hear about the repeated cancellations of your smear test appointments. I understand how frustrating and discouraging this must be, especially given the mental and physical preparation required for such an important procedure. Your experience does not reflect the standard of care we aim to provide. I acknowledge the inconvenience and disappointment caused by the cancellations, particularly as this was your third attempt over the course of nearly three months. While unforeseen circumstances, such as staff illnesses, can sometimes disrupt our schedule, it is clear that we need to improve our communication and rescheduling processes to better accommodate our patients. We are actively working on solutions to prevent such occurrences in the future and to ensure that our patients can receive timely care. Your feedback is invaluable in helping us identify areas for improvement. We deeply regret the inconvenience this has caused and appreciate your understanding and patience. Kind regards, Mr C Hayhurst Assistant Practice Manager
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Review titled Terrible practice
Rated 1 star out of 5
by Kate Glynn - Posted on 16 May 2024
I requested an appointment on May 2nd. This is the only way to get an appointment. The online form said I would hear from them in 2 working days. I have today(16/5) received a phone call to say I would receive a phone consultation on 21/5. I have family and friends at different surgeries within the area who can get appointments within days by phoning up, so this is not an NHS problem, it's an Ashton Medical Group problem. Horrendous service.
Visited May 2024
Review titled Ashton Medical Group
Replied on 16 May 2024
Dear Ms Glynn, Thank you for bringing this to our attention, and we apologise for the delay and inconvenience you've experienced in trying to schedule an appointment. We understand your frustration with the lengthy wait time for a phone consultation. Our goal is to provide timely access to care, and it's clear we've fallen short in this instance. We sincerely apologise for any inconvenience or distress this has caused. The delay you experienced is not indicative of our usual standards, and we take your feedback seriously. We're actively reviewing our appointment scheduling process to ensure that patients receive timely responses and appointments. We appreciate your patience and understanding as we work to improve our services. If there's anything we can do to assist you further or if you have any additional concerns, please don't hesitate to reach out to us. Your feedback is invaluable in helping us enhance the quality of care we provide. Kind Regards Mr C Hayhurst Assistant Practice Manager
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Review titled Very poor care
Rated 1 star out of 5
by Luke Warren - Posted on 15 May 2024
Very poor continuity of care. Referred to a physician associate and told I was dealing with a GP. Very hard to access advice and appointments. Especially urgently. A lack of continuity of care and always dealing with different people makes the overall quality of care very poor. Having to repeatedly explain things over and over again to different people is stressful and frustrating. Follow up advice only accessible through, you guessed it, an online form. While I appreciate services are stretched accessing help seems purposefully difficult and complicated.
Visited May 2024
Review titled Ashton Medical Group
Replied on 16 May 2024
Dear Mr Warren, We're sorry to hear about your experience and appreciate you taking the time to share your feedback. Providing consistent and reliable care is paramount to us, and we acknowledge that there have been issues with continuity of care and access to appointments. We understand the frustration of not being able to see the same GP consistently and having to explain your situation repeatedly. It's certainly not the level of service we aim to provide. However, we do want to emphasise that through our online platform, you can request a specific GP you would like to see, ensuring continuity of care. Admittedly, the form might not be user-friendly for everyone, and we're actively working on improving this aspect. Your concerns regarding accessing advice and appointments, especially urgently, are noted. We're continually reviewing our systems to make them more accessible and efficient. That's why we're in the process of transitioning to a new online provider, which will offer patients much-needed ease and access. We're confident that this change will address many of the challenges you've faced. We apologise for any inconvenience caused by the need to fill out online forms for follow-up advice. We agree that this isn't ideal and can add unnecessary complexity, especially in urgent situations. Our aim is to streamline this process with our new online provider, making it easier for you to get the support you need when you need it. We genuinely appreciate your feedback as it helps us identify areas for improvement. Please know that we're committed to providing the best care possible, and we're working hard to ensure that your future experiences with us are more positive. If there's anything specific you'd like to discuss or if you have further feedback, please don't hesitate to get in touch. Kind Regards Mr C Hayhurst Assistant Practice Manager
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Review titled delay in receiving appointment
Rated 2 stars out of 5
by susan - Posted on 10 May 2024
So i put an online review on for some issues i am suffering which are really bothering me.I left it 2 days and rang the surgery advised i was getting a call that day nothing happened after me sitting in all day and sending my anxietys through the roof.Rang again receptionist then tells me that i will be called friday on checking my online account it has only been put on triage for the friday.Eventually 2 receptionist ring me today friday to book me in for a appointment but that is not till tuesday am that means i am having to wait a full week for a appointment.This not acceptable when i did the online consulation on tuesday at 8 am.Also i do not understand why when my lung consultant send bloods test over it takes 10 days for a doctor to put on my online account it is shocking !!
Visited May 2024
Review titled Ashton Medical Group
Replied on 10 May 2024
Dear Susan, We're genuinely sorry to hear about the difficulties you experienced in trying to book an appointment. We aim to provide efficient and supportive service to all our patients, and it's clear we didn't meet that standard in your case. We understand that waiting for responses can be stressful, particularly when dealing with health concerns. Our team works hard to respond promptly to all requests, and we regret that there was a delay in getting back to you. Regarding the promised call that didn't come through, we apologise for any inconvenience caused. Sometimes, due to high demand or unexpected circumstances, there can be delays in our response times. However, we acknowledge that you should have been informed about any changes promptly. The miscommunication about the timing of your appointment is also regrettable. We're constantly striving to improve our systems to ensure accurate information is provided to our patients. Your feedback highlights an area where we need to focus our efforts. We understand that waiting a week for an appointment can feel too long, especially when you initiated the process on the Tuesday. We'll do our best to learn from this experience and ensure that future appointments are scheduled more promptly and efficiently. Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention. We're committed to providing the best possible care to all our patients, and your insights help us to achieve that goal. If you have any further concerns or need assistance, please don't hesitate to contact us. Kind Regards Mr C Hayhurst Assistant Practice Manager
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Review titled Being fobbed off by receptionist disappointed
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2024
It’s extremely difficult to get an appointment online, after several attempts and telephone calls I received a call informing me that a telephone appointment has been booked for today. When I did not receive a call from GP at allocated time i called the surgery and I was informed that I was on the list and that the doctor will call me. I rang the surgery again around 2 o’clock and I was informed that I was on the list and the doctor will call any time between 1.45 and 6.00 5.45 I made the 3rd phone call and the receptionist informed that I was not on the list and the GP has gone home. The care provided by the surgery is appalling. It is very difficult to see GP, i have been with this surgery for over 68 years and it’s getting worse day by day
Visited May 2024
Review titled Ashton Medical Group
Replied on 31 May 2024
Dear Patient, Thank you for sharing your experience with us. We sincerely apologise for the frustration and inconvenience you encountered in trying to secure an appointment and the subsequent issues with your scheduled telephone consultation. We understand how important timely and reliable healthcare is, especially given your long-standing relationship with our surgery. Your feedback is invaluable to us, and we are committed to improving our services. We will be reviewing our appointment scheduling process and communication protocols to prevent such occurrences in the future. Ensuring our patients receive the care they need in a timely manner is our top priority, and we regret that we fell short in your case. Thank you for your patience and for bringing this to our attention. We appreciate your continued trust in us over the years and hope to provide you with the high standard of care you deserve moving forward. Kind regards, Mr C Hayhurst Assistant Practice Manager
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Review titled Bad experience
by Anonymous - Posted on 12 April 2024
Turned up at the surgery to see if anything had been sent through from the hospital, I was very upset crying as through my illness I have become depressed. All I asked was if there was anyone I could speak too. To the response from the receptionist who was talking to someone in the back room and looked and said no we have nothing today, I understand and would not just expect people to drop everything and I should get an appointment. The actual thing is Training!! Why was it the person at the back not come out take me to the side ask why I was upset and signpost me to the best place or give me numbers and check that I was ok which I am not. Today I am angry and let down that I felt very lonely in the surgery and broke down in my car and had to look through the internet for numbers and information. Not good from my own doctors surgery who I’m supposed to trust my health with.
Visited April 2024
Review titled Ashton Medical Group
Replied on 16 April 2024
Dear Patient, I'm truly sorry to hear about your experience at our surgery, and I want to extend my sincerest apologies for the lack of support you received during your visit. Your well being is of the utmost importance to us, and it's disheartening to learn that you felt alone and unsupported during such a vulnerable moment. Our goal is to provide compassionate and empathetic care to all our patients, especially during challenging times. It's clear that we fell short of meeting your expectations, and for that, I am deeply sorry. Your feedback is crucial in helping us identify areas where we can improve our services and provide better support to our patients.I completely understand your frustration and disappointment with the lack of assistance you received from the receptionist. It's essential that every member of our team is trained to recognise and respond to patients in distress with empathy and understanding. We will address this issue with our staff to ensure that situations like yours are handled more sensitively and effectively in the future. If you need any further help please contact the surgery and i will do my upmost to assist you and provide the support you need.Once again, I apologise for the distress you experienced during your visit, and I appreciate your willingness to share your concerns with us. Your well being is our top priority, and we are committed to making the necessary improvements to ensure that all our patients receive the care and support they deserve. Kind Regards Chris Hayhurst Assistant Practice Manager