Ashley Centre Surgery
Windsor Court, 9A Ashley Road, Epsom, KT18 5AQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very helpful receptionist
Rated 4 stars out of 5
by Mo Blackett - Posted on 21 March 2024
Phoned with a query regarding the need for more ointment after visit to Leatherhead Hospital, ointment not on my repeat prescription. Receptionist took details, spoke to duty doctor and arranged a prescription to be sent to pharmacy. An amazing service, thankyou to the lady receptionist who restored my faith in the surgery.
Visited March 2024
Ashley Centre Surgery has not yet replied.
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Review titled Great diabetic care
Rated 5 stars out of 5
by Emma - Posted on 06 November 2023
I was diagnosed with insulin dependent diabetes last year. It was quite a shock and the NHS emergency system, really let me down. The specialised diabetic nurse at Ashley Centre was brilliant. She explained my diabetic care path and assisted me through the process. Always being attentive and caring. Thank you, a great example of patient centred care.
Visited November 2023
Ashley Centre Surgery has not yet replied.
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Review titled Getting through on phones=awful
Rated 3 stars out of 5
by Anonymous - Posted on 21 March 2023
On a Tuesday afternoon I spent 1hr 5 mins in a queue waiting to get through to reception. For 40 mins I was first in the queue. Incredibly frustrating. When you get through to staff I always find them helpful and doctors in my experience are brilliant. The phone service totally let's the practice down though and if not improved will force me to change practice unfortunately.
Visited March 2023
Ashley Centre Surgery has not yet replied.
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Review titled Frustrating and no appointments
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2023
I am new to the practice. I continually get texts on my phone asking me to take part in surveys. My phone is not Wi-Fi so I can’t. I have a tablet for emails but reception ignore my requests for email, so I can’t win. Have struggled to try to get app but still unable to use. I get confused and find this upsetting. No appointments at all. I recently had a chest infection and had to go to 111 for help getting a call back for antibiotic. Very frustrating and not user friendly.
Visited January 2023
Ashley Centre Surgery has not yet replied.
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Review titled terrible
Rated 1 star out of 5
by Anonymous - Posted on 24 March 2023
Terrible services, the receptionists have a sign saying they won't tolerate abuse? They are the most heartless people i have heard handling calls... talk about customer service you need new staff. No sympathy nothing and work in healthcare sector? joke Going to be making a formal complaint and taking this all further. Can never get appointments ask to ring at a certain time never anything left. Service has just been going downhill with this practise.
Visited December 2022
Ashley Centre Surgery has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 13 October 2022
I myself am a nurse & can’t even begin to explain how disappointed I am in this surgery. The receptionists are incredibly rude & unhelpful. It’s impossible to even get through, for the past two weeks I have been ready to call before 0800am & as soon as it rings I am cut off and told to call back later. I call back & there’s no appointments. Very unhelpful & rude I have no idea how they function or provide a service to people when they can’t even get the basics right.
Visited October 2022
Ashley Centre Surgery has not yet replied.
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Review titled Impossible to see a Doctor or Nurse
Rated 1 star out of 5
by Anonymous - Posted on 28 October 2022
I am supposed to have monthly B12 injections, I am also recovering from Cancer and have autoimmune disease. I have missed 4 months of injections as there are never any appointments and the receptionist refuses to help. I am now feeling very unwell! My son had surgery 10 days ago and needed daily dressing changes for 6 weeks, surgery refused to release appointments even with a letter from the hospital. Now have to drive to St Helier every single day for a simple dressing change absolutely furious. Father-in-Law breaks his should 2 weeks ago, still he cannot get an appointment, he has phoned every day! they will see him end of November. Tried to put in a prescription for urgent pain relief took 7 days for them to write out a script. Refusing to give him his sick note as can only do with a Dr's appointment but refuse to give him an appointment. It's such a shame as this used to be a fantastic surgery and if you win the lottery and actually get to see your Dr they are very good. Receptionists need sacking and the whole surgery needs an urgent overall before somebody gets seriously hurt by their incompetence to provide care.
Visited October 2022
Ashley Centre Surgery has not yet replied.
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Review titled Extremely poor
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2022
I have been trying to get an appointment both via phone and Livi app but since last 1 month have been unsuccessful. No one answers calls and it will cut you off with a default message saying call again , have tried at 8 am and 12.30 pm . I have emailed practice and they keep asking me to call . Impossible to get an appointment and can never get a face to face appointment. Service was good till 2021 and had always got appointments but since then has deteriorated beyond belief . Very unhelpful now .
Visited October 2022
Ashley Centre Surgery has not yet replied.
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Review titled Distressing and exhausting GP experience
Rated 1 star out of 5
by Anonymous - Posted on 21 September 2022
Booked a t/c appt with trusted female GP regarding two new and very personal female issues. So happy to have got her. Followed up this booking with a footfall message about my problem as I’m so embarrassed to speak about it. Admin advised me just to make her aware of the message when I get her call back. I wait. 4 hrs later - Male GP calls me! I’m completely blindsided by that and very embarrassed. Ask to speak to Dr I’d booked. Gets irritated immediately with me. I’m so embarrassed. He repeats that he doesn’t know anything about this booking, he was just been asked to call me. He says I can’t ask for a particular doctor, that’s not how it works. But that’s untrue. That is how it works. I repeat I’d like my appointment with Dr I’d booked. He says I need to call and make an appointment with her. I say I did. He says there’s no record. Eventually he lets me know that the manager specifically asked him to call me. No explanation as to why. Since when does the practice manager book your doctor for you? Last year I had a very upsetting consultation with this male doctor when I was very unwell. I feel very nervous around him. Would never ask to speak to him. Later, another different female GP calls me back. I refer her to the content of my footfall message but she says she doesn’t have access to that. She tells me Dr I’d booked with is not in today, she has gone home for the day. I’m actually at the practice by this time and see I this doctor there while other doctor is on the phone to me. Dr says that if I want a t/c with Dr I’d booked with, then I have to ring up and book that. I say I did that. She’s says she has no information about that! Gaslighting. Back to the start. So awful. All the warmth that my long-standing previous male GP brought has gone since he retired last year. They have a very defensive structure. Layers of barriers that just caused me harm. They don’t seem accountable to us. Very sad.
Visited September 2022
Ashley Centre Surgery has not yet replied.