Ashford Medical Partnership
Bentley Road, Willesborough, Ashford, TN24 0HZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Phone appointments
Rated 3 stars out of 5
by Anonymous - Posted on 16 September 2024
I have recently had my diabetic bloods done and had a telephone appointment booked to discuss my results. The appointment was set for between 3.20 and 5.20pm. On my NHS App there was a specific time of 4.20 which I was working around. The first call was made at 14.50 (outside the time slot) and the second at 15.22 which I just missed. I called the surgery back but was told that I would have to rebook even though when I called it was before the scheduled time on the NHS App (4.20) as the diabetic team set their own lists. Is it a 2 attempts and you’re out system that is being operated? One call was half hour before the time slot actually began. Is there no flexibility in this system for working people at all who cannot sit by their phones during normal working hours?
Visited September 2024
Ashford Medical Partnership has not yet replied.
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Review titled Not a good experience
Rated 1 star out of 5
by Anonymous - Posted on 03 September 2024
Waited 15 mins- I’ve never been and waited lesss than 15 mins. Usually running around 20/30 mins late. Spoke with Dr was who running through some questions to tick off. Kept being interrupted and finally was told she wouldn’t be able to advise me, it’s my body.
Visited September 2024
Ashford Medical Partnership has not yet replied.
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Review titled Frustrating!
Rated 1 star out of 5
by Anonymous - Posted on 24 September 2024
Needed a fit note so searched the Ashford Medical Partnership website. This told me to fill in the sick/fit note request form. Couldn't find any request form to fill in (even when using the search option). Took 25 minutes to have my call answered for the receptionist to tell me to fill in the form online. After her explaining where to find the form I filled it in. after filling in all the information required I receive a note to say the form is temporarily unavailable until tomorrow morning - so did my request even get through or will I have to repeat it again tomorrow? Total waste of everyone's time due to the inefficient and poorly set up website!
Visited September 2024
Ashford Medical Partnership has not yet replied.
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Review titled Rude Receptionist
Rated 1 star out of 5
by Anonymous - Posted on 08 September 2024
My husband had just been discharged after a stroke and until two days ago was registered with this joke of a surgery. He did not even get a courteous "good morning" as you would expect from the face of the surgery. I think we inconvenienced her tea break!! Found her very abrupt and rude from the off. Went to see another surgery to register and what a breath of fresh air. Do not use Ashford Medical Partnership, terrible service. Could do with some training in treating patients with courtesy and respect.
Visited September 2024
Ashford Medical Partnership has not yet replied.
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Review titled Klinik system is frustrating
Rated 1 star out of 5
by Anonymous - Posted on 04 September 2024
I wouldn't recommend Ashford Medical Partnership as a whole, as the process of seeing a gp is much too difficult these days and the patient care isn't very thoughtful or consistent. I think it's wrong that they force you to do everything on Klinik and there is no other option. It is very frustrating when you have ongoing health issues, as you basically have to start from scratch every time you get in touch. You have to spend a great amount of time filling out all the details, symptoms and history, when this should all be on your medical record anyway. You used to be able to get a same day appointment to see a gp if you phoned early enough, but since Klinik, they seem to dismiss people a lot easier and you can end up with appointment 2-3 weeks in the future with someone who is not a qualified doctor. Gps are meant to be the first point of contact, but the A M P has made them very inaccessible. There also seems to be an attitude of treating one problem per appointment, but they don't consider the body or health as a whole. The doctors just don't seem to care about finding out the cause of things, just want you to go away as quickly as possible.
Visited September 2024
Ashford Medical Partnership has not yet replied.
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Review titled Unfair and Absolute Joke
Rated 1 star out of 5
by Emma - Posted on 12 September 2024
Horrible practice, I have a lump under my arm by my breast, was told I was havigg by a telephone appointment, but I knew I needed to be seen face to face. Doctor calls me and tells me I need same day treatment and to be seen in person, which I already knew, but was told there were no available appointments today! I told them I’m moving house tomorrow and they offered me an appointment on Monday (after I’ve moved house) then re offered me one for tomorrow even though I said I’m moving house hence why I need to be seen today! Off to waste my time up A&E because this practice is useless! Am glad to be moving away as never known it to be such hard work to be seen face to face!
Visited September 2024
Ashford Medical Partnership has not yet replied.
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Review titled No one will listen
by Anonymous - Posted on 13 September 2024
Last year I contacted the surgery re: a mole on my back, changed in size & shape & was concerning me. I was referred to dermatology & he told me it was nothing but there was one he was concerned about. On examination it was not a problem but he advised me to ‘watch it’. I have another on my chest that has changed and bleeds but this could be due to situation & rubbing of garments. I contacted surgery via econsult a few months ago but got no response. The mole is worrying me now so I did another econsult. GP telephoned me today & before I could explain the worrying mole she read my letter from last year saying everything was ok. I ended the call before bursting into tears. Why does no one listen. This is the problem with telephone consultations, so inhuman.
Visited August 2024
Ashford Medical Partnership has not yet replied.
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Review titled Vary poor Service
Rated 1 star out of 5
by Paul - Posted on 14 August 2024
Dissatisfied with the service. Takes to long to get an appointment. If you do it’s like two weeks away. When attend the appointment the surgery asks why you are there. Doh you sent me the time and date to attend read my message. Vary Rude receptionists. Doctor wasn’t vary interested . With poor communication skills . Now waiting ages for scans / MRI scan . ( still waiting) no have another message doctor wants to phone in three weeks time . Absolutely unacceptable it’s only a phone call . I can not understand the poor standard of Ashford medical Partners are allowed to carry on with this unacceptable service . ( careless attitude) nothing gets done . As you are moved around the three practices. Unfortunately so disappointed. Me and the Mrs are trying to find another doctors practice as we are in another catchment area to attend. And remove our selfs from Ashford Medical Partnership. This why I have give them I one star. Rating totally useless.
Visited August 2024
Ashford Medical Partnership has not yet replied.
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Review titled Willesborough Health Centre used to be much better.
Rated 2 stars out of 5
by C Murray - Posted on 14 August 2024
I found communication with the practice reception staff via Klinik and the no reply text messages to be frustrating and the language the reception staff used in response to a follow up query unhelpful, unqualified and uncoordinated.
Visited July 2024
Ashford Medical Partnership has not yet replied.
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Review titled Last minute cancelling appointments
Rated 1 star out of 5
by Anonymous - Posted on 13 August 2024
Cancelling important appointments for minors on the day of the appointment then only offering a reschedule in two weeks. When the initial appointment was routine yet I had to call to get an appointment and even that was a month wait time. Absolutely shocking!
Visited July 2024
Ashford Medical Partnership has not yet replied.