Ashfield House (Annesley)
Ashfield House, Forest Road, Kirkby-in-Ashfield, Annesley Woodhouse, Nottingham, Nottinghamshire, NG17 9JBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Absolutely terrible
Rated 1 star out of 5
by Simon - Posted on 01 February 2024
I actually can’t believe this place, I was phoning them at 8am and eventually got told to ring back at 12, as I waited I also phoned 111 due to being in so much agony and pain, when I phoned back at 12 I was in a queue for 35 minutes and was still 4th so I walked down as I only live 5 minutes away. Once I got there I was spoken too by an receptionist and I explained what was happening, she then told me too hold on and I waited for 5 minutes just for her to come back and say the doctor isn’t going too see you because it’s not urgent! I then explained the last time I came and they said it wasn’t urgent I was later taken into a&e where they said it was severe and could of gotten worse if I didn’t come in that day, once I told her she gave me the looks as she wasn’t listening and wasn’t bothered at all and replied with its not urgent the doctor won’t see you again. I later went to the pharmacy to try and get something too numb the pain and explained that the doctors was terrible and wasn’t bothered. The pharmacy then replied with you’re not the first who’s came here and said that we’ve had many people come in and said the exact same thing. In my opinion I think this doctors is absolutely ridiculous and really bad, I would never recommend this too anyone who lives anywhere near it.
Visited February 2024
Review titled Ashfield House (Annesley)
Replied on 15 July 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact me on 01623 752295 Emma Place. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled They need to sort themselves out
Rated 1 star out of 5
by Elektra - Posted on 01 February 2024
I rang up about 4 months ago on a water infection and they said they would ring back so I could book and appointment. They never rang back I left it and left it hoping I could get booked in there but they never had any spaces for me even tho I was ringing up 8:30 in the morning for them to tell me to ring back at 12 and as I did ring them back they had nothing available left after about 4 weeks of me trying to get in there my water infection got worse so I had to go the hospital and it’s lucky I went when I did as they said if I left any longer it would of gone to my kidneys. All just because they would see me. Furthermore the last 3 days my ear has been hurting so I thought it might have been an ear infection. Once again I rang the doctors at 8:30 and they said ring back later so I thought I would ring 111 and they said they would get the doctor to ring me back which they never did. So I decided to go up there and see if they can just fit me in and have a look so it don’t get worse and I don’t have to go to the hospital again. Even tho it was only 12:10 apparently it isn’t an urgent matter so I’ll have to come back another day. They are useless literally no point them being there all they do is sit there and don’t want to help just let everyone suffer in pain it’s all a joke and this place has gone down hill. Thank god for the chemist near me who checked my ear straight away and gave my antibiotics for my ear infection if it wasn’t for the chemist I would have to suffer in pain.
Visited January 2024
Review titled Ashfield House (Annesley)
Replied on 15 July 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact 01623 752295 Emma Place Practice Manager. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 27 April 2023
Every time I call the surgery for the people I support the same receptionist is extremely rude and unprofessional. She has zero people skills and when referring to the people I support she is negative and not willing to help. When I have previously visited the surgery with the people I am supporting whilst waiting at the reception I have heard her discussing her previous nights out. All the doctors at the surgery do help however I feel she let's the whole staff team down and personally I would be embarrassed having her working on the reception.
Visited April 2023
Review titled Ashfield House (Annesley)
Replied on 16 June 2023
Thank you for your comments, I am sorry you were dissatisfied with the service you received. This matter will be discussed with the Reception Team. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Nicola Martin Practice Manager Ashfield House Surgery
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Review titled Great Surgery, but now so not easy to get an appointment
Rated 4 stars out of 5
by Steve Wells - Posted on 21 March 2023
The Staff have been excellent at Ashfield House Surgery and I cannot rate them highly enough. Also, historically, you could usually see a doctor there on the day you rang which was great. However recently I wasn’t able to get an appointment for my daughter having tried on 2 consecutive days. We ended up spending a morning at the walk-in centre instead. I wonder if they’re currently struggling with demand?
Visited March 2023
Review titled Ashfield House (Annesley)
Replied on 16 June 2023
Thank you for your kind comments, these have been passed to the staff members concerned. Demand is increasing and so is the population in our catchment area due to new housing etc. We are looking into ways to respond to this to offer more appointments and obtain more staff, and possibly alter or extend the surgery as space and clinical rooms are very limited in the premises we use. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Nicola Martin Practice Manager Ashfield House Surgery
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Review titled support when needed
Rated 4 stars out of 5
by Anonymous - Posted on 10 March 2024
My husband was terminally ill and had not ever been to the surgery in 2 decades, however he found that the male doctor and especially the nurse practitioner, where very supportive.
Visited February 2023
Review titled Ashfield House (Annesley)
Replied on 15 July 2024
Thank you for your kind comments, these have been passed on to the team. We are always grateful for patient feedback and appreciate the time you have taken to provide this.