Ardingly Court Surgery
1 Ardingly Street, Brighton, East Sussex, BN2 1SSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great all round practice
Rated 5 stars out of 5
by Maisiebelle - Posted on 23 September 2024
From the reception staff ,nurses through to the doctors I have never received anything other than fantastic service .I have been treated with professionalism and when seriously concerned I have been treated with such kindness from everyone. .When feeling very unwell with high blood pressure and horrid side effects I was immediately given an MOT to find out what was causing such drastic side effects .I can honestly say the swift action of the Dr literally changed my life. I got my life back- the MOT highlighted the rogue element . I have been with various drs at the practice for the last 33 years .No way am I changing- luckily don't have to call on them very often but the kindness,dedication and professionalism is second to none .Cannot recommend highly enough .
Visited September 2024
Review titled Ardingly Court Surgery
Replied on 24 September 2024
Dear Maisiebelle, thank you for the wonderful review. It is a really good feeling to know that our patients value the services we provide. I agree we have a wonderful, caring and compassionate team :) I will of course share your comments with all staff and I'm sure they will certainly boost team morale. Kind regards Cher (Practice manager)
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Review titled Great practice and people
Rated 5 stars out of 5
by Anonymous - Posted on 13 August 2024
Easily booked a blood test. Appointment was in 4 days from call, 8.45 time slot, was done and out by 8.47! Exceptional service..:)
Visited August 2024
Review titled Ardingly Court Surgery
Replied on 13 August 2024
Thank you for your feedback. Glad to hear you had a good experience accessing services. Best wishes Cher (practice manager)
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Review titled Great asthma nurse - H
Rated 4 stars out of 5
by Elly - Posted on 07 August 2024
H took time to listen, make great notes and after a life time of asthma for me- she made several key changes that will be life changing. By far best asthma review in my 42 years of the condition.
Visited August 2024
Review titled Ardingly Court Surgery
Replied on 07 August 2024
Dear Elly, thank you for taking the time to feedback. I am really pleased you had a good experience at the practice. We have a very experienced and dedicated team who were are very proud of. I will share your feedback which helps us know we are delivering a high quality service. Kind regards, wishes Cher (Practice manager)
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Review titled Consistent care
Rated 5 stars out of 5
by James Neil Hawke - Posted on 08 February 2024
My urological issue has been dealt with promptly and with excellent attention to detail either though testing facilities at the surgery or though reference to specialist laboratories.
Visited June 2024
Review titled Ardingly Court Surgery
Replied on 01 July 2024
Dear James, thank you for taking the time to feedback back. I am glad that you have had a positive experience accessing treatment. Best wishes, Cher (practice manager)
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Review titled Excellent quick appointment
Rated 4 stars out of 5
by Susan Trew - Posted on 18 April 2024
I came down to the surgery to get an appointment today and was able to see a doctor immediately and have a blood test at the same time . I was expecting a long wait given the recent reports on the NHS.
Visited April 2024
Review titled Ardingly Court Surgery
Replied on 01 July 2024
Dear Susan, thank you for your feedback. I am glad you had a good experience accessing services with us. Best wishes Cher (practice manager)
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 January 2024
Very clean surgery with nice staff, very helpful reception. I was seen on time and had a pleasant interaction with the practitioner. Thank you.
Visited January 2024
Review titled Ardingly Court Surgery
Replied on 26 January 2024
Thank you for your review. I am please you had a good experience accessing services with us. We routinely share all feedback with staff. Kind regards, Cher Rooney (practice manager)
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Review titled Impressive
Rated 4 stars out of 5
by Anonymous - Posted on 12 January 2024
Short waiting time. Saw friendly Dr who listened and didnt just start typing/ looking at the computer screen which irritates me. Referred me for an X ray which was quick and results back same day. Can't ask for better than that really.
Visited January 2024
Review titled Ardingly Court Surgery
Replied on 26 January 2024
Thank you for your feedback. It is always a boost to receive positive praise. It really is important to the team to confirm we are offering a high level of service to our patients. Your feedback will be shared with staff. Kind regards, Cher Rooney (practice manager)
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Review titled Kind and effective care
Rated 5 stars out of 5
by Frank Arnold - Posted on 29 December 2023
My local hospital is in mess. Everyone in the practice - from reception to senior doctor - has repeatedly (×4 in last year) gone above and beyond in efforts to resolve these problems. The NHS as it used to be and hopefully will be again. As a doctor myself it is a pleasure to meet excellent practice.
Visited December 2023
Review titled Ardingly Court Surgery
Replied on 15 January 2024
Dear Mr Arnold, thank you for your review and your positive feedback. It is always uplifting to know we are providing a high level of service to our patients. I will share your feedback with the whole team. Kind regards, Cher Rooney (Practice manager)
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Review titled Rapid response
Rated 4 stars out of 5
by James Cawley - Posted on 07 December 2023
Three times this year I have had a problem sorted the same day. In March I awoke with breathing problems and saw the GP that evening who diagnosed the problem. In November I had an infection and had effective antibiotics prescribed and sent to the pharmacy for same day pick up. In December there was a problem on the NHS prescription site but that was sorted with one call. However I recommend calling after lunch when queues are shorter and staff less frazzled.
Visited December 2023
Review titled Ardingly Court Surgery
Replied on 26 January 2024
Dear Mr Crawley, thank you for taking the time to feedback. I am sorry to hear that you have experienced some health issues in past year but pleased that the team were helpful and efficient during their interactions with you. We are aware that phone lines can be busy in the mornings however, we always recommend for urgent matters patients call as early in the day as possible for there to be the highest chance we will have an appointment to offer. However, for more routine matters it may be helpful to know we also offer online appointment booking (if you set up an account) and e-consult service and administrative help service via our website if you find the phone lines are busy. Our reception staff work tirelessly to manage a huge level of demand and are highly skilled at advising patients on the range of options available to them and how best to proceed with their particular issue or request. Kind regards, Cher Rooney (practice manager)
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Review titled How lucky I am
Rated 5 stars out of 5
by Sophia Krauss - Posted on 01 December 2023
In the last month I have been twice. First time met caring, holistic and listening locum GP. And today was treated with care, understanding and skill by kind, careful and brilliant nurse! Nothing but praise for this practice - from reception staff onwards, exceptional.
Visited November 2023
Review titled Ardingly Court Surgery
Replied on 05 December 2023
Dear Sophia, thank you for taking the time to feedback. It is always lovely to hear that patients report a positive experience and that staff are kind and caring. I will pass your comments onto the whole team. Kind regards, Cher Rooney