Alwoodley Medical Centre
Saxon Mount, Moortown, Leeds, West Yorkshire, LS17 5DTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Brilliant new system
Rated 5 stars out of 5
by Sarah - Posted on 27 June 2024
I submitted a Patch’s form online and within half an hour a GP had called me back and sorted the problem! Amazing service!
Visited June 2024
Review titled Alwoodley Medical Centre
Replied on 02 July 2024
Dear Sarah, Thank you for taking the time to post this positive feedback regarding your recent contact with the surgery and on the new GP appointment booking system. Your comments will be passed on to the staff and doctors. Patient Services Manager
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Review titled Impossible to deal with
Rated 1 star out of 5
by Anonymous - Posted on 07 May 2024
I have a non urgent issue which I need to deal with and would like to book an appointment in advance. I am told I cannot do this and have to book on the day. I work and need to plan my appointment to fit in with my working day. This appears to be impossible for this practice.
Visited May 2024
Review titled Alwoodley Medical Centre
Replied on 03 June 2024
Dear Anonymous, Thank you for your comments, I am sorry that you have encountered issues when you tried to book a routine GP appointment. Demand for our GP appointments vary from day to day and can be filled quickly. For routine appointments we would advise patients to send a request through PATCHS advising a time you prefer to be seen. The surgery is aware of the difficulties in booking appointments in advance which we have made the decision to change GP appointments to allow pre bookable appointments. Further information about the new way to book GP appointments can be found on our website. Patient Services Manager Alwoodley Medical Centre
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Review titled Late running nurse
Rated 4 stars out of 5
by Anonymous - Posted on 31 May 2024
Had appointment for vaccination with nurse - booked a ten minute appointment slot. It was running half an hour late because the first patient overran according to reception. The vaccination took less than 2 mins. I asked could they also take blood - I had the relevant forms with me. I was told no they didn't have time to do this in the slot I had booked even though it would have been less than ten minutes in total. The vaccination made my arm bleed but no covering was offered despite me being on blood thinners so I now have blood all over my top. This is the first time in any of many injections I have had that the person doing the injection didn't even ask if I was on blood thinners. I was made to feel like the nurse couldn't wait to get rid of me.
Visited May 2024
Review titled Alwoodley Medical Centre
Replied on 02 July 2024
Dear Anonymous Thank you for your comments, I am sorry you encountered problems at your appointment with the nurse. Unfortunately, there are times when the nursing staff and doctors are late in seeing patients which can be due to unforeseen circumstances. There can be numerous reasons as to why the nurse was unable to take your blood at the same time as your vaccination appointment because you have signed the review as anonymous, I am unable to offer any advice. I have passed your comments to the nursing team.
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Review titled Impossible to contact
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2024
Had an issue which NHS website suggests to contact GP urgently. Tried to call, couldn't get through. Tried to use Patches system, not available until the next day. The system clearly does not work.
Visited April 2024
Review titled Alwoodley Medical Centre
Replied on 22 April 2024
Dear Anonymous, I am sorry you have had problems in contacting the surgery, unfortunately because you have signed the review as anonymous I am unable to offer any advice. Patient Services manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2024
Really helpful and friendly receptionist and extremely helpful Doctor. Thank you for all your help today. Cannot thank you enough for your help, after such a stressful morning. Thank you
Visited January 2024
Review titled Alwoodley Medical Centre
Replied on 01 February 2024
Dear Anonymous, Thank you for your feedback regarding your recent contact with the surgery, all your comments will be passed on to the staff and the doctors. Patient Services Manager Alwoodley Medical Centre
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Review titled Helpful receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 05 November 2023
Whilst I have sometimes found it hard to contact the surgery for urgent appointments, I recently had a very good experience with one of the receptionists. I had a few matters to sort out and she managed to sort everything in an efficient and friendly manner. I have also had good experiences recently with using the Patchs system. Provided you can get through to the surgery, I have always found them to provide an excellent service.
Visited October 2023
Review titled Alwoodley Medical Centre
Replied on 09 November 2023
Dear Anonymous, thank you for your positive comments regarding the service you received from the practice and our new PATCHS system which has become very popular with a lot of our patients. Your feedback will be passed on to all the staff. Patient Services Manager Alwoodley Medical Centre
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Review titled GP centred, not patient centred in the slightest.
Rated 1 star out of 5
by Anonymous - Posted on 20 September 2023
Tried to get an appointment in advance at the hospital doctor's request as part of a review of my treatment, but Moor Allerton doesn't offer this as GPs only want appointments booking on the day. 'Patches' system closes within a few minutes of it opening at 8am and by the time you get to speak to a receptionist, all appointments for that day are gone. GPs insist on this process but it certainly doesn't work for patients
Visited September 2023
Review titled Alwoodley Medical Centre
Replied on 31 October 2023
Dear Anonymous, Thank you for your comments, I am sorry that you have encountered issues when you tried to book a GP appointment. Demand for our GP appointments vary from day to day and the appointments can be filled quit quickly, but generally Patchs is available to patients to use, I apologise that this was not the case on the day you wanted to access this service. Your comments will be passed on to the staff. Patient Services Manager Alwoodley Medical Centre
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Review titled Excellent medical practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 July 2023
Phoned for advice on Wednesday, got face to face appointment on Thursday, referral, blood tests, X-rays, all done on the spot. Extremely knowledgeable, professional and friendly doctor.
Visited July 2023
Review titled Alwoodley Medical Centre
Replied on 21 July 2023
Dear Anonymous, Thank you for your feedback regarding your recent contact with the surgery, all your comments will be passed on to the staff and the doctors. Patient Services Manager Alwoodley Medical Centre
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Review titled Great practice
Rated 5 stars out of 5
by Rachel Muir - Posted on 12 June 2023
Excellent from speaking to receptionist on arrival to seeing the Doctor, explaining what could be done to help my symptoms and conditions to prescribing medication and next step to take
Visited June 2023
Review titled Alwoodley Medical Centre
Replied on 16 June 2023
Dear Rachel Muir, Thank you so much for taking the time to post this positive review, your comments will be passed on to the staff at the surgery. Patients Services Manager Alwoodley Medical Centre
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Review titled Consistently good care
Rated 5 stars out of 5
by Anonymous - Posted on 27 June 2023
I have been a patient with this practice for around 30 years. Despite increasing demands on staff time and an increase in patients over the years, the level of care I receive from all staff is really impressive. I used the new Patchs system today and received a call within 10 minutes of submitting my enquiry and an appointment was offered this afternoon. The problem wasn’t even urgent. The reception staff always go out their way to sort out enquiries and are consistently helpful and professional . Last time I was there the receptionist offered a drink and biscuits to an elderly patient who was waiting for patient transport and reassured her she was next on the list to be collected as she was a bit tired and stressed. The NHS is stretched to the limit but my experience at the practice is very positive.
Visited June 2023
Review titled Alwoodley Medical Centre
Replied on 21 July 2023
Dear Anonymous, Thank you for you positive comments regarding our service, the level of care received from the practice and our new PATCHS system which has become very popular with a lot of our patients. Your feedback will be passed on to all the staff. Patient Services Manager Alwoodley Medical Centre