Alnwick Medical Group
Lower Building, Infirmary Close, Alnwick, Northumberland, NE66 2NLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent patient care
Rated 5 stars out of 5
by Sue Gibson - Posted on 30 August 2024
My husband has cll ,he woke with a facial infection this morning we rang at 9.30 am we were seen at 11.30 am by the Dr and given anti biotics ,they have looked after my husband for 10 years and can't fault the treatment we've received from receptionist ,nurse to gp we can't thank them enough for all they do ,embleton staff are brilliant to
Visited August 2024
Alnwick Medical Group has not yet replied.
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Review titled Difficult to contact
Rated 2 stars out of 5
by Ray - Posted on 20 May 2024
Sat waiting at 8.00am. Could neither use econsult nor phone contact. econsult full at 8.00 when line opened at 8.00. Unable to get onto phone call list till 8.25 after 35 attempts from 8.00 - now 25th on call list queue. How is one at 77 years old suppose to contact and get a GP appointment? All information put out by practice states how easy it is to try to use different access points to be to able to see/speak to a medical professional. I wonder if any of these professionals have ever tried to see themselves recently without looking in the mirror. By the time you get down the call list you are either cut off or told to try again next day. Wonderful.
Visited May 2024
Alnwick Medical Group has not yet replied.
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Review titled Rapid response
Rated 3 stars out of 5
by Anonymous - Posted on 01 June 2024
Made an E-Consult in reference to an ongoing issue. Response to the E-Consult was within the time period indicated. Was offered an "immediate" direct consultation, despite timing being constricted (Nb. Last Hr's of typical working week). Was thoroughly examined, advice given and immediate arrangements for prescription made
Visited May 2024
Alnwick Medical Group has not yet replied.
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Review titled Face to face consultation
Rated 4 stars out of 5
by Jan Taylor - Posted on 21 April 2024
I recently had a face to face consultation with the physician associate student. I found her to be empathetic, patient and knowledgeable. She suggested and discussed a course of action with an agreed follow up plan.
Visited April 2024
Alnwick Medical Group has not yet replied.
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Review titled Very efficient care
Rated 4 stars out of 5
by Anonymous - Posted on 14 February 2024
Exceptional care recently from the practice - GP, District nurses and physiotherapists which kept my elderly father out of hospital and diagnosed/ treated successfully at home. It is great to experience a team working so effectively together and responding so quickly.
Visited February 2024
Alnwick Medical Group has not yet replied.
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Review titled No good
Rated 2 stars out of 5
by Steve. G - Posted on 23 January 2024
I tried for an hour this morning to get an appointment only to find when I finally got through that no are appointments left. The results come through from a liver scan yesterday showing I have stage 3 steatosis and stage 4 fibrosis/cirrhosis, which is all new to me and I am needing to be referred on to a consultant for further tests etc. if I can’t get an appointment to speak to a doctor it is just delaying everything. The scan report which the practice received has clearly not been looked at by a doctor
Visited January 2024
Review titled Alnwick Medical Group
Replied on 30 January 2024
Dear Steve, Thank you for your feedback, I am very sorry you are dissatisfied with the level of service you have received from Alnwick Medical Group. We understand that the telephone lines have been busy, and we appreciate how frustrating this is for our patients. I do apologise for the inconvenience caused with the long wait time. I am pleased to advise that we are currently looking into a new appointment system that will make access easier for our patients. I do hope that your concerns have now been addressed however if you would like to discuss this further, please could you contact the practice on 01665 656000 and our reception team can help advise. Kind regards, Danielle Graham, Patient Liaison, AMG
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Review titled Super Supportive
Rated 5 stars out of 5
by Sue - Posted on 22 November 2023
Met with one of the new cancer support team, was absolutely wonderful to be able to talk about everything I've been through this year, receive information about local groups that could be useful and even help booking an appointment with a GP. Such a wonderful experience!
Visited November 2023
Review titled Alnwick Medical Group
Replied on 30 January 2024
Dear Sue, Thank you for taking the time to leave us a review. We really appreciate your feedback and we are extremely glad you are happy with the service you have received! Kind regards, Danielle Graham, Patient Liaison, AMG
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Review titled Fantastic Service.
Rated 5 stars out of 5
by Stewart Easton - Posted on 20 November 2023
Phoned mid afternoon and was told the practice nurse would phone back. 10 min later nurse phoned and was Offered an appointment with the practice nurse for 5pm that day. Great service. Thanks.
Visited November 2023
Review titled Alnwick Medical Group
Replied on 30 January 2024
Dear Stewart, Thank you for taking the time to leave us a review. We really appreciate your feedback, and we are extremely glad you are happy with the service you have received! Kind regards, Danielle Graham, Patient Liaison, AMG
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Review titled E-Consult Response
Rated 5 stars out of 5
by Jan Taylor - Posted on 15 October 2023
I logged an e-consult request one morning. The same afternoon I received a text to let me know that I would be contacted the following day by a named doctor. The following day the doctor and I had a short discussion and he advised me how to proceed with my query. Great service -thank you.
Visited October 2023
Review titled Alnwick Medical Group
Replied on 30 January 2024
Dear Jan, Thank you for taking the time to leave us a review. We really appreciate your feedback and we are extremely glad you are happy with the service you have received! Kind regards, Danielle Graham, Patient Liaison, AMG
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Review titled Terrible system in place
Rated 1 star out of 5
by Carla Clark - Posted on 02 August 2023
It is impossible to get to talk to anyone! You have 10 minuets in the morning to try and get an appointment but if you try any later than 0810 then you have no chance! I was told that my test results are not urgent so I will have to wait 5 weeks to get a phone call about them. I was talked to very rudely and as if I was waisting there time. Hate this place and it really is a let down on the NHS
Visited July 2023
Review titled Alnwick Medical Group
Replied on 21 August 2023
Dear Carla, Thank you for your feedback. I am very sorry that the experience you received fell below that expected. Unfortunately, we have been experiencing long wait times on our telephone lines recently due to high demand and we are looking into new telephone and booking systems that will hopefully reduce the wait time and ultimately the 8am rush for our patients to get in contact. As you can appreciate, we can only offer pre-bookable appointments within our available resources and will always priorities those cases which appear more urgent. You were offered an appointment with a two week wait or the option to call us the following morning and receive a call back that day to discuss your results. I am sorry that the wait for a pre-bookable appointment was unacceptable and as I mentioned, we hope that we can see some changes in the access to appointments in the future. I am also sorry you feel you were spoken to rudely, this is of course, not the level of care we strive for and I apologise you felt this way. You have left a separate review regarding this in which you said the staff were fine when you spoke to them, however, I would be happy to investigate this further for you. I have tried to contact you to discuss your concerns and I have left you my contact details, if you would like to discuss your review in more detail, please do not hesitate to contact me. I would be happy to help. Thank you Danielle Graham, Patient Liaison