Almondsbury Surgery
Sundays Hill, Almondsbury, Bristol, Avon, BS32 4DSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Friendly and professional service
Rated 5 stars out of 5
by Philip Wilkins - Posted on 08 October 2024
Today I met a new GP for the first time. She was friendly and professional. My problem was dealt with to my complete satisfaction. The new GP was a credit to herself and your team.
Visited October 2024
Review titled Almondsbury Surgery
Replied on 08 October 2024
Thank you very much for your positive review. Such feedback really does go a long way. I will be sure to pass this on to the team. Our team at Almondsbury work hard every day, aiming to meet the needs of the local community. Thank you.
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Review titled Great experience
Rated 5 stars out of 5
by Edward Phillips - Posted on 04 November 2024
The Almondsbury Surgery provided a great experience during my last visit there, for my flu vaccination and Covid booster. The staff were, as always, helpful, efficient and courteous.
Visited October 2024
Review titled Almondsbury Surgery
Replied on 04 November 2024
Thank you for your review. I will pass your positive comments onto the team. It goes a long way when their hard work is recognised. Kind regards, Paula
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 24 May 2024
I just wanted to thank the wonderful ANP who I saw last week. Your kindness and compassion combined with such expertise were much appreciated, and I can’t thank you enough for everything you did.
Visited May 2024
Review titled Almondsbury Surgery
Replied on 08 October 2024
Thank you for your feedback. It is always nice to be able to share such positive feedback with our team, who work hard every day in aiming to provide the best patient care. Thank you.
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Review titled Great practice
Rated 5 stars out of 5
by Paul - Posted on 11 April 2024
I am really impressed with the surgery’s adoption and implementation of the new Anima system. It is really easy to use and has provided me with timely access to a Doctor which I have now done on a couple of occasions. The service I have then received can only be described as 1st class. Thank you so much to the whole team in Almondsbury who, in my experience, demonstrate the absolute best in healthcare provision.
Visited April 2024
Review titled Almondsbury Surgery
Replied on 08 October 2024
Thank you very much for your positive review. We are pleased to hear that out new online access system is having such a positive impact with our patients. I will be sure to pass your comments on to the team at Almondsbury who always aim to provide excellent patient care. Thanks you.
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Review titled Very friendly service
Rated 5 stars out of 5
by Meryem Sahure Picksley - Posted on 04 December 2023
Almondsbury Surgery is always very friendly and helpful. I have been visiting the surgery last few weeks, the doctors were very helpful. Before my first visit I wasn't aware of online booking system, I called the surgery for appoinment the reception lady explain me the new system but I was very ill to do that so she did fill the form over the phone with me. Thank you all.
Visited December 2023
Review titled Almondsbury Surgery
Replied on 08 October 2024
Thank you for your positive response. It is nice to receive such feedback and this has been passed onto the team at Almondsbury Surgery.
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Review titled Fabulous practice
Rated 5 stars out of 5
by Tanya - Posted on 09 August 2023
Always amazing. So friendly and helpful, the GPS explain things so well and go over and above to help. The receptionist and nurses are so kind too. Thank you so much
Visited August 2023
Review titled Almondsbury Surgery
Replied on 10 August 2023
Thank you very much for your positive comment Tanya. I will be sure to share this with the team at Almondsbury. Kind regards, Paula Miles Practice Manager
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Review titled Great response on eConsult
Rated 4 stars out of 5
by Richard Hunsley - Posted on 04 August 2023
I used the eConsult process for the first time and it was brilliant. I filled in the form in the evening, and by 9am the next morning I had a long text from the gp explaining how my prescription would change, what to look out for and what to do next. And instantaneously the details were updated on the NHS app so I could get the new medication. When the new technologies work like this, it's amazing. Thank you.
Visited August 2023
Review titled Almondsbury Surgery
Replied on 10 August 2023
Thank you for your response Mr Hunsley. I am very pleased that the service has worked so well for you and I will share your comments with our team. We are reviewing our access and appointment model and hope to improve this further over the coming weeks. Kind regards, Paula Miles Practice Manager
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Review titled GP was good, but phone system terrible.
Rated 3 stars out of 5
by Anonymous - Posted on 23 February 2023
Called to get an appointment for my child who was in some pain. Phone permanently engaged, so we had to visit the surgery. The receptionist curtly reeled off all well the rehearsed lines ‘You should have phoned earlier for appointment’ (we tried), ‘we are extremely busy’, ‘we have run out of appointments for the day’ etc. Anyway, after this unnecessary charade, we were put on the triage list. The doctor called us and hung up when we answered. I returned the call and after reaching the end of the menu system, the phone hung up again. Third time I got to reception who told me I had to wait for doctor to call me back. In the end it turned out there was an appointment for us and the doctor was good. Why all the unnecessary games to get an appointment when the energy could be spent on patient focused activity?
Visited February 2023
Review titled Almondsbury Surgery
Replied on 28 February 2023
Thank you for your feedback. You have posted anonymously which makes it very difficult to investigate the sequence of events. If you would like to identify yourself by email to bnssg.almondsburyadmin@nhs.net, I would be happy to discuss this with you further. Demand for GP appointments at the moment is very high, but we always have a duty doctor for 'urgent' need. Kind regards, Paula Miles Practice Manager