ALBION HEALTH CENTRE
333 Whitechapel Road, Whitechapel, London, Greater London, E1 1BUContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about ALBION HEALTH CENTRE.
Reviews
-
Review titled Absolute disgrace of a GP
Rated 1 star out of 5
by Amin - Posted on 17 June 2024
I am writing to share my disappointing experience with Albion Health Centre. Unfortunately, the service here is severely lacking in several critical areas. Firstly, the staff at Albion Health Centre are unprofessional and often outright rude. There is a noticeable lack of basic customer service skills, which is unacceptable for a healthcare facility. Secondly, it is nearly impossible to get through to them on the phone. No matter how many times you call, you are met with either endless ringing or a busy signal. This is incredibly frustrating when you have important health concerns that need addressing or trying to book an appointment. Moreover, I just felt like as if they don't care about patients for example despite having giving blood for tests twice, I have yet to receive any feedback regarding my results. Even after repeatedly chasing them for information, I have been left in the dark. This negligence could have serious implications for patients waiting for critical health updates. To add to the frustration, the receptionist has hung up on me several times when I have tried to ask questions or seek assistance. This behaviour is not only unprofessional but also extremely disrespectful to patients seeking help. Overall, my experience with Albion Health Centre has been extremely disappointing. The disgraceful behaviour of the staff and the lack of basic communication and care is unacceptable. I strongly urge management to address these issues promptly to improve the quality of service for all patients.
Visited June 2024
ALBION HEALTH CENTRE has not yet replied.
-
Review titled Very bad
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2024
Very poor service nurse, doctor, reception. Really disappointed…. This is the worse surgery. The reception staff are soo rude and have not got any customer service skill of how to speak to there patients. Always we (me&my wife) any appointment need to wait 40-50 mins over my appointment time….. that’s not fair
Visited April 2024
Review titled ALBION HEALTH CENTRE
Replied on 26 April 2024
Dear Anonymous Thank you for your feedback. We apologise for the bad experience you have had with the surgery. We are constantly trying to improve access to appointments for patients. We also offer access to appointments online in advance. You can also do Online consultation https://albionhealth.webgp.com/ between 9am to 11am Monday to Friday. You can email us on nelondonicb.albion-health@nhs.net if you would like to discuss this further with our Practice Manager. Many Thanks Albion Health Centre
-
Review titled Quick, reliable and professional service
Rated 5 stars out of 5
by Craig Barbeary - Posted on 10 April 2024
I phoned at 8.30 am and got an appointment for 9.30 am the same day..... I was given half an hour of full attention, my problem was fully explored and I felt that my concerns were listened to with great care and respect.... thanks guys....
Visited April 2024
Review titled ALBION HEALTH CENTRE
Replied on 12 April 2024
Dear Craig Thank you for your feedback. It is reassuring to read that you have had efficient and friendly service. We are constantly looking at ways to improve and this shows in this area we have. Many thanks Albion Health Centre
-
Review titled This place is joke
Rated 1 star out of 5
by MDK - Posted on 12 March 2024
If you want staying on the phone for one hour to trying talk with someone on reception this practice is the best.If you want to be ignored by reception staff and gp this place is perfect. Doctors simply don't want see people face to face anymore. I was requested referral letter for xray.Doctor didn't know how to correct filling up the referral letter!!!I was sent back to surgery from hospital 3 times (3 times Doctor refer me incorrect). This place need is joke
Visited January 2024
Review titled ALBION HEALTH CENTRE
Replied on 12 March 2024
Thank you for your feedback. I am disappointment you have had the experience as stated above. Our appointment procedure is to offer both telephone and face to face appointments and these should be offered when booking the appointment. Ninety percent of our appointment is Face to face. We do actively signpost to the need of the patients with the intent of offering the best medical service for the individual patient. We also offer appointments within a couple of days so am disappointed to read that you have had to wait to a couple of weeks. If you would like to discuss your issues any further please contact the Practice Manager Mr Sham Noor on 02074569820. Thank You. Albion Health Centre
-
Review titled Super efficient
Rated 5 stars out of 5
by Ashley - Posted on 28 November 2023
I had a great experience for minor surgery. I was called in early, the doctor and Nurse was very friendly and even processed a blood test for another issue too at the same time. Would highly reccomend this practice. Have been a patient for over 10 years now. Always great service.
Visited November 2023
Review titled ALBION HEALTH CENTRE
Replied on 29 November 2023
Dear Ashley Thank you for your feedback. I will pass this onto our staff. I am pleased to read that you have had a positive experience at Albion Health Centre. We aim to make our patients feel supported and listened to and your feedback shows we are achieving this. Many Thanks Albion Health Centre
-
Review titled Always attentive and caring
Rated 5 stars out of 5
by Steve B - Posted on 28 November 2023
I've been a patient here for 20+ years. All the doctors, nurses and staff have always been first rate. Had suspicious mole removed today. Quick, painless and without fuss. Thank you!
Visited November 2023
Review titled ALBION HEALTH CENTRE
Replied on 29 November 2023
Dear Steve B Thank you for your feedback. I am please to read that you felt supported and care for at the surgery. Our staff strive to make patients feel comfortable when visiting the surgery. I will pass on your comments to all the staff. Many Thanks Albion Health Centre
-
Review titled Avoid this practice, the phone system will make you ill
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2023
i have been using this practice for many years, but only stay for continuity because I like my GP. i have been on hold for an hour, and came in at 2nd place in the queue, it is still ringing and i am now first in the queue. the phone system is really disfunctional and should be scrapped. how can i still be waiting an hour when it says i am first in the queue. terrible service, really rude reception staff when you do get through. i have given up after an hour. appalling.
Visited August 2023
Review titled ALBION HEALTH CENTRE
Replied on 15 August 2023
Dear Anonymous Thank you for your feedback. We are in the process of installing a new phone system within next couple of months which will hopefully improve the waiting times for answering the telephone. Kinda Regards Albion Health Centre
-
Review titled Phone Wait Times
Rated 3 stars out of 5
by Anonymous - Posted on 31 August 2023
Unless you call right at the stroke of 8am (even then when you are 1st in the queue it can take up to 15 minutes for someone to answer), getting through to the GP most of the time takes in excess of 1 hour. The last time I called this month, I called around 11am and I was 10th in the queue it took 1 hour and 35 minutes for me to finally get through to someone. How is someone supposed to wait for that long on the line. There should be a separate line for appointment and medication queries. There is never a quieter time to call the surgery.
Visited August 2023
ALBION HEALTH CENTRE has not yet replied.
-
Review titled Great Primary Care Centre
Rated 5 stars out of 5
by Anonymous - Posted on 06 July 2023
I have been registered with Albion Health Centre for many years. It’s a very busy practice but I always found staff to be very caring, friendly, organised, and do their best to make patient’s experience very smooth and easy Also if any difficulty or misunderstanding the practice management team are very swift to look into the matter, listen attentively, and resolve the issues quickly Definitely recommended, and I hope to stay with them for many years to come
Visited July 2023
Review titled ALBION HEALTH CENTRE
Replied on 18 July 2023
Thank you for taking time to leave a review about our service. We really appreciate it and your comment has been shared with the rest of the staff. We hope you continue to remain happy with our service. Albion Health Centre
-
Review titled Happy
Rated 4 stars out of 5
by Anonymous - Posted on 30 July 2023
I am satisfied and all done very well. Also I don’t wait for the long time every thing on time and quickly done.thanks
Visited July 2023
Review titled ALBION HEALTH CENTRE
Replied on 01 August 2023
Dear Anonymous Thank you for your feedback. I am pleased to read that you received excellent service. We are always looking at ways to improve our patient care so having positive feedback regarding our service shows we are working in the right direction. Many Thanks Albion Health Centre