Albany Practice
Brentford Health Centre, Boston Manor Road, Brentford, Middlesex, TW8 8DSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not helped at all with my pain since August 2022
Rated 1 star out of 5
by Anonymous - Posted on 20 January 2023
I’ve been experiencing severe pain for few months now and they never bother to investigated it or look into it. They quick to give you medicine antibiotic so on rather then finding out what’s causing the pain. And when I get seen is like I can do better job than them. Speechless really of how careless they are.
Visited January 2023
Review titled Albany Practice
Replied on 02 February 2023
Dear Patient, Thank you for taking the time to leave us a review. We are saddened to see that you have had a negative experience with the surgery. This is not the level of patient care that we aim to provide at all and we sincerely apologise for this being the case for you. We would like to discuss your concerns raised however we cannot directly contact you as the review has been left anonymous so we would like you to contact us so that we can discuss this further. Please do email us, HOUCCG.albany@NHS.net, or telephone us, 020 8630 3838, to discuss this in more detail in hope to resolve your queries and avoid any of this happening in the future. Again, we sincerely apologise for the negative experience that you have faced and we hope to hear from you soon. Kind Regards, The Management Team Albany Practice
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Review titled Good communication
Rated 4 stars out of 5
by emma cohen - Posted on 20 January 2023
Booked to see Nurse who was running late due to a complex case in the previous appointment, the nurse asked one of the receptionist to let me know she was running late and would be as soon as she could… makes a big difference when you are told why you are waiting and of course understandable. The Nurse was then really lovely and apologetic when I saw her and very professional
Visited January 2023
Review titled Albany Practice
Replied on 02 February 2023
Dear Emma, Thank you for taking the time to leave our practice your honest review. We are so pleased to hear that you have had a positive experience with the surgery and will most definitely pass this feedback through to our nurse. Comments such as yours are really great for staff morale, so we really do appreciate receiving these. We hope that your positive experience continues with the practice. Kind Regards, The Management Team Albany Practice
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Review titled Good help and advice
Rated 4 stars out of 5
by Ann Simm - Posted on 09 January 2023
Reception staff good and efficient . Doctor listened to me and gave good advice and organised next steps. The only problem was length of time until appointment
Visited January 2023
Review titled Albany Practice
Replied on 18 January 2023
Dear Ann, Thank you kindly for your 4 star rating and positive response regarding your experience with the practice. We really appreciate it when patients take time to leave us a review. Regarding your note about the length of time until your appointment, I'm sorry to hear that you had to wait some time for your appointment. As a practice we offer a variety of appointments with different clinicians to assist patients needs. Our reception team are also trained to a high standard to be able to ensure that each patient is provided the correct appointment with the appropriate clinician when required. Thank you for this feedback though as we will use this to ensure that we have an appropriate amount of appointments available at all times. We hope that your positive experience continues with the practice. Kind Regards, Management Team The Albany Practice
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Review titled No continuity of care
Rated 2 stars out of 5
by Anonymous - Posted on 04 February 2023
Each appointment or review is with a different person. There is **no** continuity of care. As a healthcare professional specialising in quality and outcomes I find this very worrying
Visited January 2023
Review titled Albany Practice
Replied on 23 February 2023
Dear Patient, Unfortunately we were unable to contact you directly as the review was anonymous but should you wish to discuss this with us we would encourage you to reach out to us directly either via telephone, 020 8630 3838, or email, HOUCCG.albany@NHS.net When you are booking an appointment if there is a specific GP or clinician that you wish to book with you are always welcome to mention this when speaking to the receptionist and they will always accommodate where possible. Sometimes if you are calling for a same day appointment we cannot always guarantee that your preferred GP or clinician will be available on that day as not all of the clinicians all work on the same, every day of the week. However we will want to ensure that your urgent appointment request is met therefore we arrange this with the clinician or GP that is available on the day. If you are calling for a routine appointment with one of the clinicians or GPs the team will always offer the next available appointment with any GP or clinician. As we have mentioned please do reach out to us should you wish to discuss this matter in more detail, we would be happy to speak to you. We sincerely hope that your experience with the practice improves. Kind Regards, The Management Team Albany Practice
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Review titled Excellent service
Rated 4 stars out of 5
by David S - Posted on 20 January 2023
I have been receiving treatment for an eye condition at Moorfields Eye hospital since Aug 2021, which was when the surgery checked me for high blood pressure cholesterol & diabetes which can the cause of my eye condition. I emailed the surgery about getting these checked again and within 11 days the test were authorised, blood taken an analysised and I have the results. Very pleased
Visited January 2023
Review titled Albany Practice
Replied on 02 February 2023
Dear David, Thank you for taking the time to leave the practice a review. It is great to see that you have had a positive experience with the surgery and have given us a 4 star review. It is really important for our surgery to receive all honest feedback from our patients so we are pleased to see that you are happy with the surgery. We hope that your positive experience continues. Kind Regards, The Management Team Albany Practice
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Review titled Great practice
Rated 5 stars out of 5
by Hazra Vohra - Posted on 20 January 2023
Excellent service, felt comfortable and relaxed during appointments. Doctors and nurses listen to our health problems and give good advice, they take action immediately and respond well if further action needs to be taken
Visited January 2023
Review titled Albany Practice
Replied on 02 February 2023
Dear Hazra, Thank you so much for taking the time to leave our practice a review and it is great to see that you have had a positive experience with the surgery. We are really pleased when patients take their time to leave us a review and of course it is great to see the positive comments and 5 star rating. We hope that your positive experience continues in the surgery. Kind Regards, The Management Team Albany Practice
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Review titled Local
Rated 4 stars out of 5
by Anonymous - Posted on 21 January 2023
It was confusing as to whether this was telephone or in person - usually timed are in person and tephone are much vaguer (usually am/pm The interview was fine There were some difficulties communicating simple requests to reception.
Visited January 2023
Review titled Albany Practice
Replied on 02 February 2023
Dear Patient, Thank you for taking the time to leave us a review, we really do appreciate it and we are pleased to see that you have had a positive experience with the surgery with the 4 star review. It is correct that face to face appointments are always given a specific time to attend the practice however telephone appointments are booked between certain times, usually AM - 09:00 - 13:00 or PM - 14:00 - 18:30 depending on the clinic that you have been booked into. We hope that you continue to have a positive experience at the practice. Thank you. Kind Regards, The Management Team Albany Practice
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Review titled Good practice
Rated 4 stars out of 5
by Yacine Tagrerout - Posted on 08 August 2023
Good doctors just some time issues with the appointment or waiting time the rest all good and I do recommend it to friends
Visited January 2023
Review titled Albany Practice
Replied on 20 September 2023
Dear Yacine, Thank you for taking the time to leave us a review, we do really appreciate this. We are pleased to hear that you have had a positive experience with the practice and we hope that this continues in the future. Thank you Kind Regards, The Management Team Albany Practice
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Review titled Very pleased
Rated 4 stars out of 5
by Lynn - Posted on 30 January 2023
I was extremely pleased and relieved when my most recent call for an appointment was no. 1 in the queue, answered promptly and made for within two hours. I arrived, registered and was seen immediately. I cannot remember the last time this happened. Very pleased with the consultation and the follow up action. Thank you.
Visited January 2023
Review titled Albany Practice
Replied on 02 February 2023
Dear Lynn, Thank you for taking the time to leave us a review and thank you for the 4 star rating. We are really pleased to hear that you have had a positive experience with the practice. We hope that this positive experience continues with us. Kind Regards, The Management Team Albany Practice
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Review titled Very good service
Rated 5 stars out of 5
by Richard - Posted on 05 January 2023
I needed a vaccination at short notice after injuring myself. On phoning I was offered an appointment the next day. At the appointment my wound dressing was changed also, and I was given a spare dressing, as well as getting the vaccination, and helpful advice. This very helpful prompt action got me through a very stressful situation.
Visited January 2023
Review titled Albany Practice
Replied on 18 January 2023
Dear Richard, Thank you kindly on behalf of the practice for taking the time to provide this positive response. Thank you for the 5 star rating on your experience at the surgery. We are pleased to hear that we have supported you in a difficult situation. We always review our compliments and ensure that staff / staff groups mentioned are informed of their positive feedback received. Thank you again and we hope that this positive experience continues. Kind Regards Management Team The Albany Practice