Aire Valley Surgery
Silver Lane Surgery, 1 Suffolk Court, Silver Lane, Yeadon, Leeds, West Yorkshire, LS19 7JNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled unhappy
Rated 2 stars out of 5
by Anonymous - Posted on 08 February 2024
was an appointment for my mental health and to speak about my medication and if i can up it. only lasted 3 minutes which in my opinion it should have at least been 10 minutes. i mentioned about not sleeping and the doctor shut it down straight away which i think is very rude
Visited February 2024
Review titled Aire Valley Surgery
Replied on 06 March 2024
I'm sorry to hear that you did not feel you had a good experience at your appointment. A minimum of 10 minute is always allocated, so its unclear what happened here. If you still have questions about your health or any new questions or concerns, please do get back in touch and the team would be happy to pass your questions along to a GP to review.
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Review titled On line form
Rated 4 stars out of 5
by Anonymous - Posted on 08 February 2024
Completed an on line form requesting a prescription on the morning of 05/02/24. Received a text offering a telephone appointment the same day. Dr rang pm discussed my issue and gave a prescription and advice for future management of the health issue
Visited February 2024
Review titled Aire Valley Surgery
Replied on 06 March 2024
Its lovely to hear that this all worked so well for you, than you for letting us know! Thank you for taking the time to feedback, this is very much appreciated. Best wishes Victoria Johnson Practice Manager On behalf of the Whole Team
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Review titled Efficient Team
Rated 5 stars out of 5
by John Barry - Posted on 08 February 2024
Communications were first class and my treatment was professional and friendly. Always seem to accommodate eventually but keep me informed on progress as well as delays. Working with system online is getting better.
Visited February 2024
Review titled Aire Valley Surgery
Replied on 06 March 2024
That's great feedback, thank you! Glad to hear things are working well for you. Thank you for taking the time to feedback, this is very much appreciated. Best wishes Victoria Johnson Practice Manager On behalf of the Whole Team
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Review titled Efficient service
Rated 5 stars out of 5
by kevcousins59@gmail.com - Posted on 08 February 2024
Staff very helpful and friendly waiting time more or less to the time of my appointment and any questions answered
Visited February 2024
Review titled Aire Valley Surgery
Replied on 06 March 2024
Thank you - they do try their best, so it's lovely when this is acknowledged. Thank you for taking the time to feedback, this is very much appreciated. Best wishes Victoria Johnson Practice Manager On behalf of the Whole Team
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Review titled Great Practice
Rated 5 stars out of 5
by Lianne Jacques - Posted on 08 February 2024
My recent appointment went very well, the nurse was friendly and very efficient in taking my blood. She made me feel at ease and gave me time to get sorted so I didn't feel rushed out.
Visited February 2024
Review titled Aire Valley Surgery
Replied on 06 March 2024
We're very lucky with our nursing team, they're lovely and do get some really lovely feedback. Thank you for sharing this experience, that's really good to see and they will appreciate reading that. Thank you for taking the time to feedback, this is very much appreciated. Best wishes Victoria Johnson Practice Manager On behalf of the Whole Team
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Review titled excelent practice
Rated 5 stars out of 5
by paul hudson - Posted on 21 March 2024
had appointment. saw nurse practitioner who went through all the issuse i had and identified one inwas unaware of. doctor got back to me realy quickly with hospital apointment. covered all the point raised during my visit with the nurse. thanks for an excelent job.
Visited February 2024
Review titled Aire Valley Surgery
Replied on 21 March 2024
Thank you for your feedback. That's really good news to hear that unknown problems have been identified and you were able to be referred quickly for further support. We really appreciate that you took the time to provide this feedback, its always very much appreciated by the staff involved to know how you felt. Best wishes Victoria Johnson Practice Manager
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Review titled Speedy help with problem
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2024
On walking into the Rawdon surgery the receptionist met my eyes with enquiry and a smile. My problem is complicated but she listened patiently then reassured me that a doctor would triage my problem quickly. By the time I returned home I was sent details of an appointment for the following day at the Silver Lane surgery. I’d not met this doctor before but she was enquiring, caring and concerned. A way forward was discussed. My sincere thanks to both the receptionist and doctor for the help both provided. Your service was swift and efficient.
Visited February 2024
Review titled Aire Valley Surgery
Replied on 06 March 2024
Its lovely to hear that this was a very positive experience for you. the staff do try very hard to make a positive impact and help as best they can, so it's lovely to hear that this was well received. Thank you for taking the time to feedback, this is very much appreciated. Best wishes Victoria Johnson Practice Manager On behalf of the Whole Team
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Review titled One Happy Patient
Rated 5 stars out of 5
by DianaA - Posted on 08 February 2024
I find the receptionist at New Road Side surgery most polite,helpful and friendly. On Tuesday last I was seen by Dr Kohn(?) a doctor I haven't met before. She listened attentively to my problem. I had suffered extreme pain in my right hip, preventing me from sleeping. This had rapidly increased over the last few days. I was asked if I allowed her to examine the area and I readily agreed. Dr Kohn suggested I attended Wharfedale Hospital for an X-ray of both hips. Naturally I agreed. As I was attending for an ultrasound scan on my abdomen and pelvic area it was a convenient opportunity to carry out both procedures on the same day. This was most helpful. Within 24 hours I've had a report to tell me the ultrasound scan found normal results, naturally a big relief. I've always found the medical team at Rawdon and Silver Lane Branch most helpful, friendly and welcoming at any of my appointments.
Visited February 2024
Review titled Aire Valley Surgery
Replied on 06 March 2024
Ah thank you so much, that's lovely feedback and very much appreciated. Thank you for taking the time to feedback. Best wishes Victoria Johnson Practice Manager On behalf of the Whole Team
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Review titled Am I on a black list?
Rated 4 stars out of 5
by Anonymous - Posted on 09 February 2024
A friend who recently joined the practice on my recommendation had a painful knee, she requested an appointment, was seen the same day,was sent for an X-ray and has already got a referral, all within ten days. I have been with the practice for over forty years through it’s various incarnations but when I phone about a potentially dangerous locking knee I am told I need a face to face appointment and have to wait nearly three weeks. Why not a phone call and X-ray and then a face to face appointment? I know the difficulties surgeries are facing and try not to ask for attention very much but this is quite demoralising. Is it me?
Visited February 2024
Review titled Aire Valley Surgery
Replied on 06 March 2024
We've since had a message from the author of this to explain that they wanted to withdraw this message as they were having a really bad day. We can't unfortunately take any messages down afterwards, but we appreciate you letting us know that you wanted to. Just to confirm no patients are on any sort of filtering system, other than assessed based on their clinical systems and offered either a same day or routine appointment. All our appointments are the same wait away whether face to face or a phone call (which is still a consultation), but its the GP that determine how quickly to see a patient - even those with similar sounding symptoms might be triaged differently based on other medical history and other risk factors. Thank you for taking the time to feedback though, this allows us to explain the process as other people may be asking themselves the same questions. Best wishes Victoria Johnson Practice Manager
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Review titled Great with my daughter
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2024
My 2 year old had been unwell for a few weeks and so they booked her in that day and reassued me it was just a long doese of bad teething. They were great when examining her, very considerate of her feelings and physical discomfort.
Visited February 2024
Review titled Aire Valley Surgery
Replied on 06 March 2024
Thank you for taking the time to feedback, to let us know how well this appointment went for your daughter! This is very much appreciated and will be shared with the team. Best wishes Victoria Johnson Practice Manager On behalf of the Whole Team