Addington Road Surgery
77 Addington Road, West Wickham, Kent, BR4 9BGContact details and opening times
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Reviews
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Review titled Wouldn't even help to print a single blood form
Rated 1 star out of 5
by Anonymous - Posted on 22 December 2022
I visited Addington Road Surgery to have bloods taken and explained to the receptionist that as I had no access to a Printer I could not print off the form and if they could help. Unfortunately, the receptionist would not assist as I was not registered with them. Despite the tests being requested by Bromley GP Alliance and a copy of the form on my phone, the reception team referred me to my registered gp to get the form printed. Without a car and already suffering from severe medical conditions the entire journey took me 2 hours by foot to finally get my bloods taken. Its such a shame that the Addington Road Surgery reception team and the nurse could not help with simply printing 1 single piece of paper!!
Visited December 2022
Review titled Addington Road Surgery
Replied on 08 February 2023
Dear Patient Please accept our apologies for the delay in replying to your post. We would like to thank you for your feedback and would like to say how sorry we are for the experience you had at our surgery. Our receptionist was correct in that we do not have access to the medical records of patients who are not registered with us, but appreciate that perhaps we could have helped in another way. It is something that we have spoken with the reception team about and hope in future we may be able to solve the problem for patients turning up without a blood test form. With kind regards The Management Team
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Review titled Quietist surgery but impossible to get an appointment
Rated 2 stars out of 5
by David - Posted on 17 November 2022
On hold for 26 minutes being told I was second in the queue and unable to make an online appointment because he is younger than six months old. Decided a better option was to take our six week old baby to the surgery. Nobody was waiting in the waiting area but receptionist told us it was not possible to see a doctor. I asked what the options were and was told there is nothing that can be done if there are no appointments available. Asked again what options were available to us for a sick six week old to be see by anybody. I received a 'Computer says no' response again It tool us refusing to accept 'there is nothing we can do' as an answer for the baby to be seen by a doctor within 20-30 minutes. Prime example of why hospitals are at capacity - ignorance at the first point of NHS contact.
Visited November 2022
Review titled Addington Road Surgery
Replied on 21 November 2022
Dear David Thank you very much for posting your review regarding your unsatisfactory experience here at the surgery. We are so very sorry for the trouble and upset you were caused. We would very much appreciate if you could contact the practice manager, Mrs Merion Wood, via the surgery email address: selicb.addingtonroadsurgery@nhs.net, to advise who, if you are aware, you spoke to. It is practice policy to make sure that all unwell young babies are seen. Therefore, the practice would like to reiterate this to all staff members, but particularly those involved to make sure it does not happen again. Once again please accept our sincere apologies and we are grateful to you for leaving your feedback. With kind regards The Management Team