Abbeywell Surgery
The Abbey, Romsey, Hampshire, SO51 8ENContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointments
Rated 1 star out of 5
by Janette Penfold-Oram - Posted on 18 October 2023
We are still trying to make an appointment for a new onset cough We are told to call back at 2pm daily ,only to be told there are no appointments and there are no routine appointments that can be made. They have never trialed this or taken details or escalated this. There is no other way of contacting the surgery and feedback contact forms through the website are not returned. Extremely poor service
Visited August 2023
Review titled Abbeywell Surgery
Replied on 12 March 2024
Dear Mrs Penfold-Oram Thank you for your feedback Please accept our sincere apologies for the time it has taken for your review to be responded too I am sorry you have experience difficulties trying to get an appointment, we are continuously looking at way to improve patient access, and Thank you for your patience whilst we are doing this, If I can assist you further please do not hesitate to contact me, Thankyou Kind regards Leanne Barter Practice Manager
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Review titled Very happy
Rated 5 stars out of 5
by Anonymous - Posted on 01 August 2023
I was seen promptly (5 mins before my actual time). There is usually a problem with my veins when I have blood tests but the HCA was able to take the blood straight away. She was very professional and considerate to my slight anxiety.
Visited August 2023
Review titled Abbeywell Surgery
Replied on 13 May 2024
Dear Patient Thank you so much for taking the time to leave feedback. I will pass onto the relevant team member Kind regards Leanne Barter Practice Manager
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Review titled Totally Happy
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2023
Always happy with the surgery's service - today was no exception. Very thorough with investigations, referrals and care.
Visited August 2023
Review titled Abbeywell Surgery
Replied on 13 May 2024
Dear Patient Thank you for your review we really appreciate you taking the time to complete this Kind regards Leanne Barter Practice Manager
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Review titled Great
Rated 5 stars out of 5
by Anonymous - Posted on 01 August 2023
Efficient service with Ally. Nothing good communication. Found the overall experience to be very good.
Visited August 2023
Review titled Abbeywell Surgery
Replied on 13 May 2024
Dear Patient Thank you for taking the time to leave your feedback. I will pass this onto the relevant member of staff Kind regards Leanne Barter Practice Manager
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Review titled No issues
Rated 4 stars out of 5
by Anonymous - Posted on 02 August 2023
Appointment was easy to arrange (in person at reception rather than phone). When I visited for my appointment service was a bit delayed but the practitioner apologised and was very lovely, no issues.
Visited August 2023
Review titled Abbeywell Surgery
Replied on 13 May 2024
Dear Patient Thank you for taking the time to leave a review, we really appreciate it Kind regards Leanne Barter Practice Manager
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Review titled Great specialist nursing
Rated 5 stars out of 5
by Brenh - Posted on 10 August 2023
I have received personal and sensitive support during difficulties with diabetes type 2. This has included shared decisions and advice but importantly I was listened to in regards to previous experiences and difficulties. This has built confidence in myself as well as in the service provided. I did not feel like ‘just a number’ but felt a true regard for my wellbeing. I highly recommend this surgery.
Visited August 2023
Review titled Abbeywell Surgery
Replied on 12 March 2024
Dear Brenh Thank you for your feedback, I will pass this on to the relevant team members, apologies for the delay in replying to you Kind regards Leanne Barter Practice Manager
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Review titled Kind, Friendly and Compassionate
Rated 5 stars out of 5
by Anonymous - Posted on 22 August 2023
The receptionist was so kind and friendly The Dr I saw was so kind and compassionate He didn’t rush and I didn’t feel I was taking up too much of his time He listened and explained things very clearly It was so reassuring when he said if my condition hasn’t resolved within a certain period I can see him again
Visited August 2023
Review titled Abbeywell Surgery
Replied on 12 March 2024
Dear Patient Thank you for your feedback I will pass on your comments to the relevant team members and I hope you are feeling better Kind regards Leanne Barter Practice Manager
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Review titled Abysmal
Rated 1 star out of 5
by Nick - Posted on 08 August 2023
Impossible to make an appointment. No appointments available yesterday so I tried to be the first call when they opened this morning and already all routine appointments had been taken. Then tried to book an urgent appointment and the message says the phone queue is full and I should call back later.
Visited August 2023
Review titled Abbeywell Surgery
Replied on 12 March 2024
Dear Nick Thank you for your feedback Apologises for the delay in replying to your review I am sorry to hear of your difficulties in getting an appointment. We are continually looking at how we can improve patient access, Thank you for your patience whilst we do this If you require any further assistance please do not hesitate to contact me at either sites. Kind regards Leanne Barter Practice Manager
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Review titled Very good
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2023
I attended for my asthma review with the nurse. She was knowledgeable, kind and efficient. We discussed my asthma. She said she would discuss my condition with a GP. I have already received a text from the nurse to tell me GP has changed my preventive inhaler & asked that I return for a review in 4 weeks.
Visited August 2023
Review titled Abbeywell Surgery
Replied on 13 May 2024
Dear Patient Thank you for your feedback which I will pass onto the relevant staff members Kind regards Leanne Barter Practice Manager
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Review titled Inefficient recepitionist
Rated 1 star out of 5
by Anonymous - Posted on 04 July 2023
Abbeywell Surgery. After attending in person to book an appointment for a blood test ( advised in writing by an optician) and a Shingles jab I was given two appointments at different times, and different surgeries. (Surely both procedures could have been done in one visit surely) On traveling from outside of Romsey, attending Nightingale, I was told no appointment had been made , and there was no record of the second appointment on the system even though I had all details written on an appointment note given to me by the receptionist (i must point out this was not the person in training at the time) Wasted journey! Unbelievable!! Thankfully the person on duty at Nightingale has booked for me to have both procedures done together in a weeks time. Training and a review of more efficient procedures comes to mind!
Visited July 2023
Review titled Abbeywell Surgery
Replied on 06 July 2023
Dear Patient, I am sorry to hear of your recent experience with the surgery. As you have not provided your details, I am unable to look in to this further. We would like to review what happened here and we request that you contact the surgery directly with your details to allow us to do so. Kind regards Abbeywell Surgery