Abbey House Medical Practice
Golding Close, Daventry, Northamptonshire, NN11 4FEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Marie Brown - Posted on 24 October 2024
The GP was extremely empathetic and professional, explaining his diagnosis based on his thorough examination and review of my symptoms.
Visited October 2024
Review titled Abbey House Medical Practice
Replied on 25 October 2024
Dear Marie Brown Thank you for taking the time to give feedback to the Practice. We are pleased the GP you saw was empathetic, professional and thorough. We will ensure we pass on your positive comments to them. Abbey House Medical Practice
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Review titled A truly lovely nurse
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2024
I have just had an appointment with the most wonderful person, she is a nurse, she took the time to explain in detail what she was going to be doing beforehand, she made sure I was happy before, during and after my consultation, she explained about results and made sure that I knew I could call back if I didn’t feel well. My appointment was towards the end of the day but she didn’t rush me through. I felt she went above and beyond to ensure my experience was a positive one. She had the most caring nature and is an absolute asset to the practice. I just wish I could name her but she knows who she is and she deserves recognition for an outstanding service.
Visited April 2024
Review titled Abbey House Medical Practice
Replied on 11 April 2024
Dear patient Thank you for taking the time to leave some lovely feedback for a member of our team. I'm pleased you found the appointment you had a positive experience and received outstanding service. I will ensure your comments are fed back to everyone in the Practice. Kind regards, Abbey House Medical Practice
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Review titled Doctor Call Back
Rated 1 star out of 5
by Anonymous - Posted on 30 April 2024
I called the doctors as I can never get a slot online which they advise to do. I spoke to the receptionist regarding my issue and she advised a date and time for a call back. It now seems I misheard her as I thought it was a week after I called when in fact now waiting for a call I rang to see if I was still getting this call and was told it was another 2 weeks for the call. This now means that to receive a call from my doctor that would take 2 minutes, I have to wait 3 weeks. Surely this cannot be right? I don't need a sit down appointment just a 2 minute call. Just shocked.
Visited April 2024
Review titled Abbey House Medical Practice
Replied on 07 May 2024
Dear Anonymous Please visit our website for information on how to request an appointment online as it is different to how it used to be: https://www.abbeyhousemedicalpractice.nhs.uk/appointments.htm If you require a telephone call, you will be sent a link where you can book your own appointment at a date / time convenient to you. Please be aware that telephone appointments rarely take just 2 minutes. If the issue can be dealt with via an administrator instead, then please use the contact us facility for an administration request instead. For those instances we can usually respond the same or next day. Hope this information is of use to you. Regards, Abbey House Medical Practice
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Review titled Unable to get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 23 April 2024
For 4 weeks I have been trying to get an appointment to see a doctor or a phone call. The slots are fully booked up now until the end of May which I find very disturbing!
Visited April 2024
Review titled Abbey House Medical Practice
Replied on 26 April 2024
Dear Anonymous Please find information on our website on how to book an appointment. We do have these on the same day if needed, as well as up to five weeks in advance. https://www.abbeyhousemedicalpractice.nhs.uk/appointments.htm Regards Abbey House Medical Practice
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Review titled Medication request not actioned
Rated 2 stars out of 5
by julie hoare - Posted on 26 March 2024
I ordered a prescription on March 15th asking for a repeat of medication I had been prescribed the month previously. I added the note to my normal prescrion order on the practice repeat order system. I have not received any notification about this so called the practice on March 24th to check the status of it. I was told it hadn't been actioned and it would be done that day and the GP would be informed that I was chasing it. I've gone to the chemist today to pick it up and it hasn't been actioned. I have now been informed by the GP practice that it will take a couple of days to be actioned in the meantime I have now run out of the medication. It is not helpful to patients when we try to support the practice by not taking appointments unnecessarily when the system then works against us and despite giving ample time for something that would seem relatively straightforward doesn't get done. I would not be asking for this medication if I did not need it. The medication is Mirtazapine 15mg
Visited March 2024
Review titled Abbey House Medical Practice
Replied on 27 March 2024
Dear Julie Hoare I am sorry you did not receive the service you were expecting from our Practice. Unfortunately your medication was not a repeat prescription so was dealt with separately to the rest of your request. I understand this issue has already been resolved, but do apologise for the delay you encountered. Thank you for taking the time to raise your concerns and I confirm that we have fed back to our team to reduce the likelihood of this occurring again. Abbey House Medical Practice
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Review titled Great practice
Rated 5 stars out of 5
by Parsons - Posted on 31 January 2024
Swapped to practice in October as could never see a gp at my previous surgery, the practice has been great. I called 30/01 for an appointment at first told no appointments but then offered one with Students overseen by a GP, had a thorough examination, full discussion about my health, great experience. Good luck to the next generation of doctors.
Visited January 2024
Review titled Abbey House Medical Practice
Replied on 02 February 2024
Dear Parsons Thank you for taking the time to leave positive feedback for the Practice, it is very much appreciated. Your comments will be passed on to our team, including the Students. Best wishes, Abbey House Medical Practice
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Review titled Unprofessional
Rated 1 star out of 5
by Windsock - Posted on 30 November 2023
Used their on line messaging service and hand delivered letters to the Practice Manager. All totally ignored without any response whatsoever. I’d suggest you employ the services of a medium to contact this dysfunctional practice.
Visited October 2023
Review titled Abbey House Medical Practice
Replied on 12 December 2023
Dear Windsock I'm sorry if you feel our communication has fallen short of your expectations. You were sent a text message following receipt of your complaint, then subsequently a letter was also posted to your home address after our investigations into your concerns were complete. If you have any further issues you feel remain unanswered, then please contact us via your preferred method. Regards, Abbey House Medical Practice
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Review titled Lovely nurse
Rated 5 stars out of 5
by Amanda - Posted on 07 August 2023
We spoke to a nurse recently as we had left our travel vaccinations rather late and this particular nurse went above and beyond to help us. There are six of us in our family so the vaccinations would have been extremely expensive at a pharmacy so thank you for the lovely nurse who has managed to fit us in and helped us get our vaccinations for peace of mind during our upcoming visit to Thailand. My anxiety is now a little less knowing we have been able to have the vaccinations.
Visited August 2023
Review titled Abbey House Medical Practice
Replied on 10 August 2023
Dear Amanda Thank you for taking the time to leave lovely feedback for our Nurses; we will ensure your comments are passed on to the team. Hope you enjoy your trip! Best wishes, Abbey House Medical Practice