1/Monton Medical Practice
Monton Medical Centre, Canal Side, Eccles, Manchester, Greater Manchester, M30 8ARContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent appointment
Rated 3 stars out of 5
by margaret wakefield - Posted on 13 September 2024
I never thought I would be writing a 5 star review for this practice in view of past experiences but on this occasion I am very pleased to do so. My appointment was with ANP sue who was very efficient, informative, attentive and a lovely person. For the first time in a long time I left the surgery feeling optimistic and listened to. Everything was explained really well and I was actually made to feel welcome rather than a nuisance. Message to the practice manager - don't let her go!!
Visited September 2024
1/Monton Medical Practice has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Dawn - Posted on 21 June 2024
Went to the practice to make an appointment at 8am for the same day, they have a rapid clinic so I was able to see the GP there and then, excellent service this, I was in work by 8.30am.
Visited June 2024
1/Monton Medical Practice has not yet replied.
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2024
I have been waiting in the queue for 1 hour and 5 mins and i am still 5th in the queue. I am calling to book an appointment for my 83 yr old mum who is unwell!
Visited February 2024
1/Monton Medical Practice has not yet replied.
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Review titled Unable to re-order basic prescriptions
Rated 1 star out of 5
by Daniel Kelly - Posted on 08 November 2023
I have had problems now for 4 months running ordering prescriptions, they are unable to read requests for repeats on an app, then lie on the phone multiple times regarding a prescription and everyone is afraid to call back and explain and when you go and see them they fob you off again. I have had multiple appointments cancelled - been told I couldn’t have medication that I’ve been on for 10 years until I could have a review - yet they couldn’t do the review for 6 weeks yet it’s pain medication. The list goes on. The only decent thing is the nurses - and the pharmacy next door. I recommend somewhere else if you can.
Visited November 2023
1/Monton Medical Practice has not yet replied.
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Review titled Fantastic service received today by all
Rated 4 stars out of 5
by Joanne O’Hara - Posted on 07 July 2023
Excellent, was seen immediately by a lovely practitioner and was out on my home with my prescription within minutes, fantastic experience, well done
Visited July 2023
1/Monton Medical Practice has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 15 March 2023
Having rang the practice for an appointment I was greeted with a nice receptionist and provided a virtual appointment with 2 hours. The GP rang me back within the hour and provided excellent patient care. I have visited the same GP on many occasions and have always found him excellent. Fantastic GP which I am pleased to have
Visited March 2023
1/Monton Medical Practice has not yet replied.
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Review titled Go elsewhere
Rated 1 star out of 5
by Anonymous - Posted on 14 December 2022
They do not care. You can’t speak to them (they don’t answer), only an online form which they ignore. They never reply (6 messages/appointment requests to date). Finally got a single phone appointment-they never called me. Can’t get them to reply to offer another one! Would rather you died so weren’t their problem. Worst service ever.
Visited December 2022
1/Monton Medical Practice has not yet replied.
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Review titled Telephone service not fit for service
Rated 3 stars out of 5
by Ian Butterworth - Posted on 13 September 2022
13th Sept time 1540 been on phone for 40 mins and for last 20 mins I have been call number 3 something wrong here think you will agree totally unacceptable I am not making an issue out of this but do hope you can do something to make your phone system efficient
Visited September 2022
1/Monton Medical Practice has not yet replied.
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Review titled Diagnosis made without seeing patient
Rated 1 star out of 5
by Anthony Dowd - Posted on 03 September 2022
My daughter has had a cough for several months. TV adverts tell you to contact your GP if this is the case - which we have tried to do. We have tried in vain to see a doctor. The messaging section of Monton Medical centre has been disabled, making it harder. She had to make do with a telephone appointment with a nurse - not even a GP, not even a physical visit with a nurse. After going through questions, my daughter was told her cough was minor, it was viral, and there was nothing that could be done. This is disgraceful. This "diagnosis" was done without even bothering to check her chest / breathing / oxygen levels etc. It is no surprise that they are rated Inadequate by the Care Quality Commission if this is the level of 'service' patients receive. They cannot use Covid as an excuse for not doing their job properly. I say this as somebody who has 6 family members working for the NHS.
Visited September 2022
1/Monton Medical Practice has not yet replied.