Wallingford House Dental Practice
84 High Street, Wallingford, OX10 0BWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointing Service
Rated 2 stars out of 5
by Anonymous - Posted on 04 September 2024
Poor administration- I was sent a text saying I had to complete forms online before arriving for the appointment. I tried several times but couldn't get past the first page because it said my details entered were incorrect so I phoned the reception and was told by an automated message that "I was number 2 in the queue" repeatedly for 14 minutes while I was "on hold". Then the phone line went dead - sounding like someone had picked the phone up and hung up straight away to end the call. I attempted to phone the detal practice on eight occasions in the next hour and was greeted with an engaged tone or the phone was answered and call ended (phone put down to end the call) so was unable to contact them. When I arrived for the appointment- for a routine check up - and mentioned the problem with the online forms I was told they knew the system didn't work and I could fill in the forms by hand in the reception! I arrived early for the appointment and witnessed several patients who had the same problems with online forms .. if they knew the forms didn't work why waste time sending the link. When I arrived for the appointment there were 4 people behind the reception, one was talking so loudly that she drowned out what others were trying to say. When it got busy, people disappeared leaving only one person dealing (slowly) while a queue of patients waited (some for 15 minutes). People were told "your appointment was cancelled earlier today, didn't you read the text? ". A really shambolic state of affairs. When I eventually got to see the dentist (almost 20 minutes late) who was polite, I asked if they could do a scale and polish (as part of the Band 1 course of treatment) while they conducted a (very quick) routine inspection. They said "not this time"and said I could book a hygienist appointment for £73.50 if I wanted to. I believe that they rushed my appointment because they were running late and didn't want to do a scale and polish or quick clean of my teeth because they wanted me to pay more money. I have had previous dental inspections at this same practice where they refused to do a scale and polish (even though this is covered by Band 1 treatment costs) because they "did not have time". The dentist said I should visit the dentist for a checkup every 6 months (£26.80 each time) and could book a hygienist appointment every 6 months (£73.50). This dental practice should be ashamed they do not care about people's dental health, only about getting money from those of us who pay for the "services" from our own money, not government funds. I would recommend you find another dental practice if you can.
Visited September 2024
Wallingford House Dental Practice has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Stacey B - Posted on 19 January 2024
Staff are always welcoming and polite. I always feel so comfortable with the dentist, they are so professional and give good advice.
Visited January 2024
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Review titled My experience
Rated 5 stars out of 5
by Kathryn P - Posted on 16 January 2024
Efficient, friendly , personalised and professional service from both the Receptionist and my Dentist.
Visited January 2024
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Review titled My experience
Rated 5 stars out of 5
by Christine L - Posted on 18 January 2024
The dentist realised I had a hygienist appointment the next week and asked if I’d like one straight after my check up today to save me s trip then organised it all for me. Brilliant
Visited January 2024
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2024
The dentist was outstanding with our young children who were visiting for the first time, thank you so much for making it such a positive experience for them!
Visited January 2024
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Wallingford House Dental Practice has not yet replied.
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Review titled friendly helpful dentists.
Rated 3 stars out of 5
by Anonymous - Posted on 07 February 2024
I left Roderick dental practice with the satisfaction that i had a satisfactory check up, with friendly , helpful advise about how best to look after my teeth.
Visited January 2024
Wallingford House Dental Practice has not yet replied.
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Review titled My experience
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2024
Peremptory service at reception and bedside manner by dentist non existent and having to wait 4 months to get replcement denture
Visited January 2024
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Review titled My experience
Rated 5 stars out of 5
by Lynn C - Posted on 24 January 2024
The receptionists were very professional and helpful My dentist was friendly and explained things as she went along
Visited January 2024
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2024
Very individualised approach to care with staff taking the time to listen & accomodate needs (both receptionist & dentist)
Visited January 2024
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2024
I was very pleased with the outcome of my visit. My Dentist came up with a quick and cost effective solution to me having lost part of a tooth/filling.
Visited January 2024
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