Solanki Dental Practice
115 Ladypool Road, Balsall Heath, Birmingham, Birmingham, B12 8LHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Superb customer service
Rated 5 stars out of 5
by M.Asghar - Posted on 10 June 2023
I have had excellent assistance from this dental practice already, my wife called in with some telephone queries and she is not easily impressed, but she told me how exceptional the lady who answered her call on Thursday evening was. She went and double checked information rather than just giving out wrong advice, she explained fully the costs she could verify and what only the dentist would confirm after seeing her in person. She made her feel no pressure what so ever, unlike several other surgeries did when we enquired with them before chosing this one. She gave her contacts for an emergency dentist and even explained about using the 111 service. Not only this but her mobile signal was awful and the receptionist even kindly apologised and offered to call her back. This never happens but she did call back and straight away too! Greeted with a hello madam its just Solanki dental practice calling back, I recognised this is the same lady who helped me. You have an excellent team of genuine staff. I hope this recognition is passed on to her. Brilliant customer service again!
Visited June 2023
Solanki Dental Practice has not yet replied.
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Review titled Impressed enough to register my kids here.
Rated 5 stars out of 5
by Mrs Katherine Patel - Posted on 23 January 2023
I came in just before christmas with my mother-in-law and realised just how much better than my surgery this practice was! Her female dentist was amazing. I called back later and sadly couldn't register myself but the lady on the phone explained so politely. I wish I had never gone to my current dentist which is really bad but was able to book in my kids. Every time we call in for my mother-in-law I think the same person answers with such a pleasant manner and always with a good morning welcome too! My husband jokes he hasn't been called sir in years and never makes any calls but is happy to ring here for his mum because he said it's not a big hassle like everywhere else. The staff here are so helpful and genuinely caring it makes such a nice change. Thank you.
Visited January 2023
Solanki Dental Practice has not yet replied.