Smile Makers Clinic
Beautfort House, Hamble Lane, Bursledon, Southampton, SO31 8BRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent!
Rated 5 stars out of 5
by Jackie Browne - Posted on 08 September 2023
I needed an implant. This was completed in Aug 2023. I found this company, including the dentist, to be friendly, efficient and reassuring. The premises were squeaky clean and I paid "up front" and received a discount and the dentist noticed that a filling needed completing before the implant could go in. My local dentist had not noticed this. Everything is "in house" and all modern equiptment seemed to be available. My only critisism - this dentist is in Bursledon and I live in Romsey - Smilemakers must move neared to me.
Visited August 2023
Smile Makers Clinic has not yet replied.
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Review titled Unhappy client
Rated 2 stars out of 5
by Winston Giles - Posted on 01 March 2023
On 17/1/23 I attended an appointment for a route canal treatment total patient cost given to me was £695. I agreed to this believing this was the total cost. I am satisfied with the treatment given. I rang this morning to see when my crown would be fitted in order to complete my treatment to be told there would be an extra charge of over £400 or £280 nhs crown. At no time was it made clear there would be extra charges. I am disappointed and surprised at the way this has been handled as I was led to believe the total cost to be £650 £695
Visited January 2023
Review titled Smile Makers Clinic
Replied on 08 March 2023
We are very sorry to read your review of Smilemakers. We looked into this with immediate effect on receiving your email dated 1st March and contacted you the following morning (less than 12 hours). The consent form signed does advise that additional treatment may be necessary following the treatment you received. We apologise if you do not feel your clinician made you aware of additional fees. Will be sure to speak with the clinicians involved. To my understanding you are happy with the response received from us, however do feel free to contact the practice should you have any further questions. Hopefully this misunderstanding does not reflect on the service of which you have received from us for many years. We look forward to seeing you again soon.