mydentist, Chesterton Road, Cambridge
36 Chesterton Road, Cambridge, Cambs, CB4 1ENContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great dentist
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2024
I visited with a broken tooth, they managed to restore it and colour matched it perfectly with my teeth. Very happy. Fantastic work and always reassuring as they go along
Visited June 2024
Review titled mydentist, Chesterton Road, Cambridge
Replied on 10 June 2024
Dear Patient Thank you for your feedback and I am pleased to hear that you have always been happy with the treatment you received. We hope your satisfaction continues and look forward to welcoming you back for your future appointments. Kind Regards Calista - mydentist Patient Services
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Review titled Unbelievable
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2023
Incomplete treatment! Told I have to go private even though I am an NHS patient. Started a root canal and dentist failed to finish it. Large bump appeared on gum offered tooth paste. Going private for a second opinion even though I can ill afford it. Difficult getting NHS appointments close together at this practice. Very upsetting, confusing experience on my last appointment. Having to pay £90 for a private dentist to assess my teeth. Total waste of time booking an appointment at this dentist. All my appointments were cancelled because dentist is leaving, was told to re-book at the end of the month? Even though I have already been waiting months to get an appointment. Lost all confidence in NHS dentistry.
Visited September 2023
Review titled mydentist, Chesterton Road, Cambridge
Replied on 02 November 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you are unhappy with the treatment that you received at our practice and would like to apologise for any distress or inconvenience this may have caused you. As we are not able to identify you from this review, please can we ask that you raise this directly with the Practice Manager as we would appreciate discussing this further with you. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Bad experience with hygienist
Rated 2 stars out of 5
by Giulia - Posted on 21 July 2023
Today I was supposed to have my teeth cleaned by the hygienist (same as in February) instead I was told off badly for not using the blue tiles instead of the orange ones. I said I had difficulties using the blue ones. She sent me off in a rude manner and asked me to come back in three months time. It is very unlikely I’ll be using this hygienist again.
Visited July 2023
Review titled mydentist, Chesterton Road, Cambridge
Replied on 30 August 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you are unhappy with the treatment that you received at our practice and would like to apologise for any distress or inconvenience this may have caused you. As we are not able to identify you from this review, please can we ask that you raise this directly with the Practice Manager as we would appreciate discussing this further with you. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled I will be back again!
Rated 5 stars out of 5
by Anonymous - Posted on 15 October 2022
The dentist was very experienced with really good skills. I came in to fill a cavity. I have low tolerance of physical pain. The dentist and the assistant were extremely understanding and comforting to calm me down, by listening patiently, kind words, and being gentle during the operation. I knew I was in good hands. I am grateful to have come to My Dentist, I will definitely be back for all my future check ups. Thank you for being such a skilled dentist with so much compassion.
Visited October 2022
Review titled mydentist, Chesterton Road, Cambridge
Replied on 17 October 2022
Dear Patient Thank you for your lovely feedback regarding our dentist and the assistant and for taking the time to leave it. I am very happy to hear that your treatment went well, and we look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled I will be back again for sure
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2022
The dentist was very experienced with really good skills. I came in to fill a cavity. I have low tolerance of physical pain. The dentist and the assistant were extremely understanding and comforting to calm me down, by listening patiently, kind words, and being gentle during the operation. I knew I was in good hands. I am grateful to have come to My Dentist, I will definitely be back for all my future check ups. Thank you for being such a skilled dentist with so much compassion. Lena
Visited October 2022
Review titled mydentist, Chesterton Road, Cambridge
Replied on 25 October 2022
Dear Lena, Thank you for your lovely feedback regarding our practice and for taking the time to leave it. I am very happy to hear that your treatment went well, and we look forward to welcoming you back to the practice in the future, Kind Regards Georgina Smith - {my}dentist Patient Services