Midlands Smile Centre West Heath
225 Longbridge Lane, West Heath, Birmingham, B31 4REContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled The worst experience ever
Rated 1 star out of 5
by Anonymous - Posted on 05 November 2024
I’m incredibly disappointed with the service at westheath. I arrived only six minutes late to my recent appointment, and they cancelled it outright, showing zero consideration for the fact that I’m an NHS patient in pain. It’s baffling that I was turned away without any flexibility, especially given that my previous appointment ran over 30 minutes late—with no apology or explanation from the staff. It feels as though NHS patients are being treated as second-class, especially since my situation would likely have been handled differently if I were paying privately. To make matters worse, the nurse I dealt with was unacceptably rude and dismissive. This lack of respect and understanding is entirely unacceptable in healthcare. I expect more from a place that’s supposed to care about patient wellbeing.
Visited November 2024
Midlands Smile Centre West Heath has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2024
I am very nervous about going to the dentist but she explained what she was going to do and asked if i was okay, very reassuring and friendly
Visited January 2024
Provided by Working Feedback
Midlands Smile Centre West Heath has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Denise I - Posted on 15 January 2024
All the staff are a credit to the practice. Dentist explained what treatment I required, put me at ease as I was very apprehensive.
Visited January 2024
Provided by Working Feedback
Midlands Smile Centre West Heath has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2024
The staff were friendly, helpful and polite. I haven’t seen a dentist for a long time so was concerned my teeth would be much worse than they ended up being. Shibli reassured me throughout and did a great job of communicating everything that needed to be done. I left feeling much better about everything and look forward to visiting again soon. Thanks all.
Visited January 2024
Provided by Working Feedback
Midlands Smile Centre West Heath has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Sarah S - Posted on 11 January 2024
The great customer service, kind and caring staff, very professional make you feel at ease as soon as you walk in, explain things very well in good detail so it’s able to understand
Visited January 2024
Provided by Working Feedback
Midlands Smile Centre West Heath has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by James L - Posted on 03 January 2024
I did not have to wait long before I was seen by the Dentist and the treatment (a filling)I received met my needs. The Dentist explained my treatment to me clearly in a pleasant manner and I was treated effectively and quickly.
Visited January 2024
Provided by Working Feedback
Midlands Smile Centre West Heath has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Shirley W - Posted on 10 January 2024
The welcome I received at the reception when first entering the building was very Warm. My appointment was not delayed. Thank You for looking after me today.
Visited January 2024
Provided by Working Feedback
Midlands Smile Centre West Heath has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Amy C - Posted on 09 January 2024
Lovely reception staff as you walk in. The dentist was great, she explained everything during my appointment and gave me advice. Perfect first experience at this dental surgery.
Visited January 2024
Provided by Working Feedback
Midlands Smile Centre West Heath has not yet replied.
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Review titled My experience
Rated 1 star out of 5
by Anonymous - Posted on 04 December 2023
Was told I could have had a tooth removed on my last visit but today was told I couldn’t with the same problem I was told it was a hospital procedure and a 6 months waiting list
Visited December 2023
Provided by Working Feedback
Midlands Smile Centre West Heath has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Amanda M - Posted on 05 December 2023
Very friendly and nice lady who cleaned my teeth put me at ease as soon as i arrived overall i had a super experience
Visited December 2023
Provided by Working Feedback
Midlands Smile Centre West Heath has not yet replied.