Genix Healthcare Whitley Bay
Genix Healthcare Dental Clinic, 271-275 Whitley Road, Whitley Bay, Tyne and Wear, NE26 2SSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good service
Rated 5 stars out of 5
by Joe Welsh - Posted on 20 March 2023
had to change my original appointment due to family circumstances and this was accomplished efficiently and without drama. The advance communication allowing completion of health forms in advance is great. There was a delay in starting the appointment and reasons were not given, but the treatment was fine and pain free. Happy with the service given.
Visited March 2023
Review titled Genix Healthcare Whitley Bay
Replied on 24 April 2023
Dear Joe, Thank you for taking the time to leave your feedback. I appreciate the kind words you have spoken of us, and I apologise that you were not given an explanation as to why there was a delay. We hope to see you again in future! Kind regards, Jessica Easton Practice Manager
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Review titled Professionalism, Empathy and Understanding.
Rated 5 stars out of 5
by Mr Robert P - Posted on 22 September 2022
I had an initial appointment three weeks before my appointment today so that the dentist could render an assessment and get X-Rays done. I was able to discuss, at length and without feeling rushed, my brushing habits and it was established that I had two cavities (ur7 & ll6) and thus, required two fillings. I was brushing too hard and too many times per day, potentially damaging the enamel but my gingival was healthy so I was asked if the cavities were causing me any discomfort (they were not) so my appointment was scheduled for today. I explained to both the dentist nurse that I was anxious, and they both reassured me that they would take it slow and were very patient. I was offered me breaks every few minutes and continuously walked me through the process. I received both fillings quickly and completely without pain. Both the dentist and nurses’ duty of care, overall conduct and professionalism were nothing short of exemplary. Because of this positive experience, I fully intend to engage with this dentist surgery with far greater continuity than I previously had, the positive experience even encouraging me to broaden my spectrum of knowledge when it comes to best practices. Thank you both for your patience and professional demeanour.
Visited September 2022
Review titled Genix Healthcare Whitley Bay
Replied on 24 April 2023
Dear Robert, I am sorry about the delay in response, but thank you very much for taking the time to leave such a positive review. I am so happy to hear you had such a pleasent experience with us. I have passed your kind words along to both the dentist and nurse. Kind regards, Jessica Easton Practice Manager
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Review titled Professionalism, Empathy and Understanding.
Rated 5 stars out of 5
by Mr R P - Posted on 21 September 2022
I had an initial appointment three weeks before my appointment today so that the doctor could render an assessment and get X-Rays done. I was able to discuss, at length and without feeling rushed, my oral hygiene and brushing habits and it was established that I had two cavities (ur7 & ll6) and thus, required two fillings. I was brushing too hard and too many times per day, potentially damaging the enamel but my gingival was healthy so I was asked if the cavities were causing me any discomfort (they were not) so my appointment was scheduled for today. I explained to both the doctor and nurse that I was anxious, and they both reassured me that they would take it slow and were very patient. The doctor offered me breaks every few minutes and continuously walked me through the process. I received both fillings (amalgam fillings) quickly and completely without pain. Both the doctor and nurse's duty of care, overall conduct and professionalism were nothing short of exemplary. Because of this positive experience, I fully intend to engage with this dentist surgery with far greater continuity than I previously had, the positive experience even encouraging me to broaden my spectrum of knowledge when it comes to best practices. Thank you both for your patience and professional demeanour. Mr R (Review amended to remove names)
Visited September 2022
Review titled Genix Healthcare Whitley Bay
Replied on 16 January 2024
Dear Patient, Thank you for the positive review! I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Whitley Bay. Please do tell your friends because we grow through word of mouth. Vicky Halsall Interim Practice Manager Genix Healthcare Whitley Bay