Genesis Dental Care (East Midlands Community Dental Association)
Abbey House, 1 Castlegate, Grantham, Lincolnshire, NG31 6SEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled My experience
Rated 5 stars out of 5
by Justin G - Posted on 05 November 2022
Always a professional friendly atmosphere customer service is always good from everyone reception to nurses to dentist
Visited November 2022
Provided by Working Feedback
Review titled Genesis Dental Care (East Midlands Community Dental Association)
Replied on 10 November 2022
Thank you for taking the time to leave feedback, it is greatly appreciated. If you could let us know the name of your dentist and the nurse, they would love to hear that they have been mentioned. I have a receptionist and a couple of nurses who work on reception, please let us know the names next time.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2022
I attended recently as an emergency appointment, the help and support was excellent i cannot thank those involved enough.
Visited November 2022
Provided by Working Feedback
Genesis Dental Care (East Midlands Community Dental Association) has not yet replied.
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Review titled My experience
Rated 4 stars out of 5
by Fiona M - Posted on 08 November 2022
Got an emergency appointment same day, quite surprised that I was on hold for over 15 mins from 9am and only being caller 2 in the queue, thought that was a long wait on hold for such a short queue I had an emergency filling, the other surprise to me was the cost, over £50, on the website the NHS treatment for a filling is £23 ish so I assume the difference is a charge for the “emergency” appt, this wasn’t explained nor can I find any reference to additional charges on the website. I have no problem paying I just feel that the cost should be clear - NHS charges are indicated on the walls of reception but I could see no mention of the extra I was charged to make it over £50
Visited November 2022
Provided by Working Feedback
Review titled Genesis Dental Care (East Midlands Community Dental Association)
Replied on 10 November 2022
Dear Fiona, Thank you for taking the time to leave feedback. I am very sorry to hear that you are not entirely happy with your last visit to see us. Please follow the link https://www.nhs.uk/nhs-services/dentists/dental-costs/how-much-will-i-pay-for-nhs-dental-treatment/ which clearly explains the charges. You were booked in for an emergency appointment which has a charge of £23.80. Treatment options were discussed and you decided to go ahead with a Band 2 course of treatment at £65.20. If you would like to discuss this further, please do not hesitate to contact me amanda.fish@dentalpartners.co.uk Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2022
The conduct of the hygienist and her assistant was calming thorough and encouraging constantly talking me through the process i was extremely pleased with the end result.
Visited November 2022
Provided by Working Feedback
Genesis Dental Care (East Midlands Community Dental Association) has not yet replied.
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Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 12 November 2022
Staff were very friendly and efficient at my appointment. My only negative experience was trying to get through on the phone system. Tried several times, always told I was first in the queue but could be on hold for 10 minutes, then would leave a message but get no call back. Only finally got a call once I emailed them.
Visited November 2022
Provided by Working Feedback
Genesis Dental Care (East Midlands Community Dental Association) has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 26 November 2022
Telephone answer machine a nuisance having to wait...but once connected I was given appointment and treatment in a timely manner by the dentist and her also efficient assistant
Visited November 2022
Provided by Working Feedback
Genesis Dental Care (East Midlands Community Dental Association) has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 18 November 2022
Best ever all my pain gone thsnk you verymuch i really appricate it for yesterday service i mean it thank you very much
Visited November 2022
Provided by Working Feedback
Genesis Dental Care (East Midlands Community Dental Association) has not yet replied.