Damira Bury Knowle Dental Practice
Bury Knowle Dental Practice, 207 London Road, Headington, Oxford, Oxfordshire, OX3 9JAContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Damira Bury Knowle Dental Practice.
Reviews
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Review titled Not a great visit
Rated 2 stars out of 5
by Anonymous - Posted on 20 January 2023
This was my first visit here. I was told the dentist was running 20 minutes late, however I had to wait an hour after my appointment time to see someone. When I was in with the dentist, I explained I have anxiety and was anxious about this visit. During my visit, the dentist said something to me which caused me to have a panic attack. When the dental nurse asked me if I was okay, I explained that what the dentist said has made me anxious. The dentist then said that she purposely scares her patients, so they listen to her. Whilst I understand that listening to the dentist, and doing what they say is important, i found it to be very upsetting that she would purposely make me think the worst, especially after I’d already told her I have anxiety. The dentist said I needed a night guard, and when she was showing me them she said “your lucky you get this on the NHS and don’t have to pay the £240 for it”. Whilst what she said is true, her tone whilst she was saying this was very condescending. I have an appointment in 2 weeks to collect my nightguard, and will see how that goes, but I’m considering going somewhere else in the future now.
Visited January 2023
Review titled Damira Bury Knowle Dental Practice
Replied on 03 February 2023
Thank you for taking the time to leave us a review. We are very sorry to hear you were unhappy with your experience at our Damira Bury Knowle practice. We take negative feedback very seriously however as this is an anonymous review, we are currently unable to investigate this further. Should you wish to discuss this further, please contact the Practice Manager on buryknowle.reception@damiradental.co.uk We understand that your time is valuable so we would like to apologise for the delay to your appointment, and the inconvenience this may have caused. Unfortunately, appointments may sometimes run behind. This is due to the nature of dentistry. There are times where there may be dental emergencies that have to take priority, or appointments that overrun. Furthermore, all staff are made aware of the high-level customer service that Damira aims to deliver, and this will be raised during the next staff training to ensure this does not happen again. We would be grateful to be given the opportunity to rebuild your trust. Please accept our sincere apologies. Damira Dental Studios.
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Review titled Great treatment.
Rated 5 stars out of 5
by Stephen Dransfield - Posted on 16 January 2023
2 fillings done in my 45 minute appointment, no waiting around straight in on arrival. All staff very professional from the receptionist to the dental nurse and of course the dentist. I have always received first class treatment. Very happy. Thank you.
Visited January 2023
Review titled Damira Bury Knowle Dental Practice
Replied on 18 January 2023
Thank you for taking the time to leave us a review and for your kind feedback Stephen. We are glad to hear your experience with our Damira Bury Knowle practice was a valuable one. Your thoughtful words have been passed on to the team who are delighted they were able to provide you with excellent service. We hope we are able to help again in the future. Damira Dental Studios
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Review titled Very organised and professional
Rated 5 stars out of 5
by Mike U - Posted on 15 December 2022
Very good service from a kind and effective communicator and very efficiently operated practice overall.
Visited December 2022
Review titled Damira Bury Knowle Dental Practice
Replied on 21 December 2022
Thank you for taking the time to leave us a review and for your kind feedback. We are glad to hear your experience with our Damira Bury Knowle practice was a positive one and the team provided a high level of service. We hope we are able to help again in the future. Damira Dental Studios.
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Review titled Great Practice
Rated 5 stars out of 5
by Lyn B - Posted on 14 December 2022
Open nice and early so easy to plan the day. Friendly reception staff. great clinical team, dentist and nurse, explaining exactly what is going on. Only bad side is you have to walk through a car park that you are not allowed to use. That is not their fault though they don't own it. So we cant use it.
Visited December 2022
Review titled Damira Bury Knowle Dental Practice
Replied on 16 December 2022
Thank you for taking the time to leave us a review Lyn. We are glad to hear your experience with our Damira Bury Knowle practice was a positive one and you were pleased with the service provided by our team. We hope we are able to help again in the future. Damira Dental Studios.
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Review titled Dentists was unprofessionally sick
Rated 2 stars out of 5
by Anonymous - Posted on 29 December 2022
The Dentist was sick, she should not have been at work providing the service at charge as she was. The dentist was coughing and spewing during the assessment that I paid for. I do not believe I received the service I paid for. If your sick your sick, please stay home. Do not go to work and provide an unpleasant experience for a paying customer.
Visited December 2022
Review titled Damira Bury Knowle Dental Practice
Replied on 05 January 2023
Thank you for taking the time to leave us a review. We are very sorry to hear you were unhappy with your experience at our Damira Bury Knowle practice. We take negative feedback very seriously however as this is an anonymous review we are currently unable to investigate this further. Should you wish to discuss this further, please contact the Practice Manager on buryknowle.reception@damiradental.co.uk We would be grateful to be given the opportunity to rebuild your trust. Please accept our sincere apologies. Damira Dental Studios
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Review titled Routine checkup
Rated 4 stars out of 5
by Anonymous - Posted on 02 December 2022
No problems found. I would prefer to have a check up once a year but have been informed that I must come twice a year or lose my NHS place.
Visited December 2022
Review titled Damira Bury Knowle Dental Practice
Replied on 07 December 2022
Thank you for taking the time to leave us a review. We are glad to hear your experience with our Damira Bury Knowle practice was mostly a positive one. Patients are advised to attend the practice on a regular basis dependent on their individual dental needs. This can vary from 6 monthly appointments to annual appointments. This is subject the dentist's professional judgement. A patient will only be deregistered and unable to accesses our services under the National Health if they do not attend the practice for two consecutive years. We hope we are able to help again in the future. Damira Dental Studios.
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Review titled Excellent treatment
Rated 5 stars out of 5
by Peter Wilks - Posted on 03 December 2022
Excellent reception staff and great treatment for a front chipped tooth and a couple of small fillings.
Visited December 2022
Review titled Damira Bury Knowle Dental Practice
Replied on 07 December 2022
Thank you for taking the time to leave us a review and for your kind feedback regarding the team. We are glad to hear your experience with our Damira Bury Knowle practice was a positive one and you were pleased with the outcome of your dental treatment. We hope we are able to help again in the future. Damira Dental Studios.
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Review titled Good practice
Rated 5 stars out of 5
by Pauline - Posted on 20 December 2022
The dentist was absolutely wonderful and put me at ease . I would definitely recommend this practice
Visited December 2022
Review titled Damira Bury Knowle Dental Practice
Replied on 21 December 2022
Thank you for taking the time to leave us a review and for your kind recommendation. We are glad to hear your experience with our Damira Bury Knowle practice was a positive one and you were able to feel at ease during your dental appointment. We hope we are able to help again in the future. Damira Dental Studios.
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Review titled Friendly and Professional
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2022
Arrived five minutes before appointment time and was taken in to see dentist on time. Everything explained and a friendly and professional experience.
Visited December 2022
Review titled Damira Bury Knowle Dental Practice
Replied on 07 December 2022
Thank you for taking the time to leave us a review and for your kind feedback. We are glad to hear your experience with our Damira Bury Knowle practice was a positive one and you were pleased with the efficiency of your dental appointment. We hope we are able to help again in the future. Damira Dental Studios.
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Review titled Not good for nervous patient
Rated 3 stars out of 5
by Anonymous - Posted on 15 November 2022
Was not made to feel at ease. Am nervous patient. When asking questions for guidance he wouldn’t give his advice saying was up to me. Left me very confused.
Visited November 2022
Review titled Damira Bury Knowle Dental Practice
Replied on 17 November 2022
Thank you for taking the time to leave us a review. We are very sorry to hear you were unhappy with your experience at our Damira Bury Knowle practice and felt you received inadequate service. We take negative feedback very seriously however as this is an anonymous review, we are currently unable to investigate this further. Should you wish to discuss this further, please contact the Practice Manager on buryknowle@damiradental.co.uk. We would be grateful to be given the opportunity to rebuild your trust. Please accept our sincere apologies. Damira Dental Studios.