Bradley Stoke Dental Practice
The Willow Brook Centre, Savages Wood Road, Bristol, BS32 8EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointments
Rated 4 stars out of 5
by Anonymous - Posted on 24 June 2024
I have belonged to this practice for at least 15 yrs, never had a problem getting an appointment. Until now. I have been cancelled 3 times between 2023 and 2024, I am not unhappy with the staff I understand that since covid everything has changed, But I can’t help thinking that as an NHS patient over the age of 70!im being bumped , But the good news is I do have an appointment now for July so watch this space , hopefully it will happen, for now it’s only 3 stars from me
Visited June 2024
Review titled Bradley Stoke Dental Practice
Replied on 10 July 2024
We are sorry to hear that you are unhappy with wait time for an NHS appointment. Unfortunately, NHS appointments are in extremely high demand at the moment and our dentist’s diaries are fully booked. Please be assured we are working hard to increase our NHS appointment capacity. Kind regards, mydentist Patient Support Team
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Review titled The service is good when you can get an appointment
Rated 4 stars out of 5
by Tom Goss - Posted on 09 July 2023
My front tooth came out i wrong the practice and the date they gave me for an appointment was January 2024, 6 months away I thought that they made a mistake but know that was the right date I think that they are going all private
Visited July 2023
Review titled Bradley Stoke Dental Practice
Replied on 10 July 2023
Dear Patient, We are sorry to hear that you are unhappy with the time it takes to get an appointment at our practice. I would like to apologise for any inconvenience this may have caused you. Unfortunately, appointments are in extremely high demand at the moment and our dentist’s diaries are fully booked. Please be assured we are working hard to increase our appointment availability and see our patients as soon as possible. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Dentist & Hygenist good, reception awful
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2023
I have no problem with the level of service from the professionals at this practice (albeit as a private patient the prices are eye watering) but the receptionists are very cold, uncaring and rude. No concern about a patient with toothache for 5 days and 'computer says no' attitude to daily attempts to get an urgent appointment. Today for example had my whole family (think Glastonbury tickets) all calling from 8.25 am as practice opens at 8.30 am and at 8.47 am, still getting the opening hours voicemail, gave up again. Pathetic process that does not have customers interests at heart. Also maybe change the voicemail now as its January 5th so Christmas & New Year's day hours irrelevant!
Visited January 2023
Review titled Bradley Stoke Dental Practice
Replied on 14 June 2023
Dear Patient, We are very sorry to hear that you have been unhappy with the service that has been provided by our reception team. The reception team is the face of our practice and it is important to us that they provide all patients with the service they deserve. We have taken on board your comments and will provide the team with this feedback and stress the importance of providing a good service to our patients. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader