Victoria House (Lowestoft)
28 Alexandra Road, Lowestoft, Suffolk, NR32 1PHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Cannot Fault
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2024
I have received an excellent service from Victoria House. It is still ongoing and they understand 'ME' and not just my mental health illnesses.
Visited January 2024
Review titled Victoria House (Lowestoft)
Replied on 12 July 2024
Dear Patient, Thank you for taking the time to share your experience with us as we welcome all feedback for learning and improvement. We are really happy to hear about your positive experience of our services and have registered this within our compliments process. Customer Service Team
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Review titled Left with psychosis.
Rated 1 star out of 5
by Amy Curtis - Posted on 15 February 2024
I had a psychiatrist appt 9/1/24 o was diagnosed with adhd, at this time I was also awaiting new meds for bipolar, it’s now the 15/2/24 due to no letter being in place or sent to my gp I am unable to gain access to any medication that was prescribed by my psychiatrist, I have chased this 4 times, 2 phone calls promised, none received, 2 escalations, no further action happened, I rung Monday 12/2/24 to explain I was having stress induced psychosis due to being the sole Carer of a parent with terminal cancer and explained I absolutely need these medications, promised a phone call and as of today 15/2/24 I have received nothing. Due to my adhd diagnosis being new I cannot even go to my gp and ask for the medication for this because it does not currently exist on paper, I appreciate it’s busy and there isn’t many staff but I don’t think it’s acceptable to leave me in a position to go into crisis because of a letter not being typed out following an appointment.
Visited January 2024
Victoria House (Lowestoft) has not yet replied.
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Review titled Service is dreadful
Rated 1 star out of 5
by Anonymous - Posted on 28 January 2023
My service experience was meant to be designed to move on in my life. However, after using this service last year. It is not fit for the modern day. Reception staff when trying to get through to them is a nightmare. They state someone will ring you back(they never do). People higher up never listern, they is no form of communication. You ask for help it never materialises. Simply term is that they are more bothered about themselves than you. In experience it probably best to leave this service all together and deal with your own problems yourself.
Visited December 2022
Review titled Victoria House (Lowestoft)
Replied on 12 July 2024
Dear Patient Thank you for taking the time to share your experience with us as we welcome all feedback for learning and improvement. We are really happy to hear about your positive experience of our services and have registered this within our compliments process. Customer Service Team
Information supplied by Norfolk and Suffolk NHS Foundation Trust