SpaMedica Wakefield
Unit 10 Silkwood Park, Fryers Way, Ossett, West Yorkshire, WF5 9TJContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about SpaMedica Wakefield.
Reviews
-
Review titled Impressive
Rated 5 stars out of 5
by jean kent - Posted on 03 May 2024
I had an opticians appointment and the follow up calls and appointments were very quick and to suit me. The clinic and staff were pleasant and rfgicient
Visited May 2024
SpaMedica Wakefield has not yet replied.
-
Review titled Highly recommended
Rated 5 stars out of 5
by Anonymous - Posted on 05 June 2024
I can highly recommend Spamedica, I’ve had cataracts removed from both my eyes and the staff are really friendly and reassuring, I was very nervous but the staff all put me at ease. The waiting time was very short and the whole experience was excellent .
Visited May 2024
SpaMedica Wakefield has not yet replied.
-
Review titled Brilliant service
Rated 5 stars out of 5
by Diane Martin - Posted on 01 June 2024
Welcomed on arrival. I only had one question which was immediately answered. Staff very professional but made you feel at ease. Was a bit worried about the procedure but I cannot believe how painless it was and the surgeon stopped halfway through to make sure I was not in any pain. Discharge was thoroughly discussed. Staff explained where toilet and refreshments were available. I will not have no concerns or worries when I’m du to have my second eye surgery. Everyone at the clinic should be proud of the service they provide
Visited May 2024
SpaMedica Wakefield has not yet replied.
-
Review titled Unprofessional staff
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2024
My elderley mum who has dementia had an appointment for cataract treatment today. I was extremely dissappointed with the staff who were very unprofessional. In the assessment room there was staff present who were loud and messing around, this was a distraction for my mum who was finding it difficult to sit still and focus. Despite the staff recognising what was happening they continued! The staff member who was trying to carry out the assessment was impatient with her as she was struggling to follow commands, this was obvious to me and my mum. As a senior member of clinical staff at mid yorkshire trust I was very upset by the attitudes and behaviours of the staff in the assessment room towards my vulnerable mum.
Visited May 2024
Review titled SpaMedica Wakefield
Replied on 14 August 2024
Dear Sir/Madam, Thank you for bringing this to our attention, and please accept our apologies for the delay in responding. Patient care, safety and satisfaction mean a lot to us at SpaMedica, and we’re sorry to hear that our service fell short of your expectations on this occasion. Please rest assured that we take your comments very seriously and your feedback will be shared with senior management and our Wakefield team to ensure staff understand the importance of maintaining professionalism at all times, especially when dealing with vulnerable patients. Should you wish to do so, we would also encourage you to share this comment with our feedback team - feedback@spamedica.co.uk - including your mum's full name, date of birth, and details of the hospital where she was treated. Wishing you and your mum all the best for the future, The SpaMedica Team.
-
Review titled Happy Place
Rated 5 stars out of 5
by Pauline Haigh - Posted on 08 May 2024
I needn’t have worried at all, all the staff were very friendly and professional, explained every detail and answered all questions. The procedure went very smoothly and I’m looking forward to having my second cataract removed in the near future, l would recommend SpaMedica to anyone.
Visited May 2024
SpaMedica Wakefield has not yet replied.
-
Review titled Brilliant service
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2024
I was in this morning for surgery was brilliant staff very friendly, and a very clean place , I would defo fo there again and recommend to anyone
Visited May 2024
SpaMedica Wakefield has not yet replied.
-
Review titled Great service and staff
Rated 5 stars out of 5
by Roy Medley - Posted on 25 April 2024
I am extremely happy with the service I have received in my recent visits to Spa Medica Wakefield. The staff are lovely and were very helpful and always made sure everything ran smoothly.
Visited April 2024
SpaMedica Wakefield has not yet replied.
-
Review titled Excellent
Rated 5 stars out of 5
by Patricia - Posted on 04 June 2024
The whole of the staff were kind and considerate, the only drawback was the waiting but it was understandable as there was a lot of people. Thank you
Visited April 2024
SpaMedica Wakefield has not yet replied.
-
Review titled Excellent service
Rated 5 stars out of 5
by Cynthia - Posted on 09 April 2024
Excellent service from the first telephone call to the final procedure. I was recommended to SpaMedica and I will also recommend it. Will be more than happy to have my second procedure there. Thank you .
Visited April 2024
SpaMedica Wakefield has not yet replied.
-
Review titled Total Experience 10/10
Rated 5 stars out of 5
by john whelan - Posted on 08 April 2024
My experience from assessment to my first cataract removal has been excellent. All the staff are very attentive, reassuring to any concerns with clear descriptions of the procedure and the various steps up to your discharge. Looking forward to the other eye being done ! Thank you
Visited April 2024
SpaMedica Wakefield has not yet replied.
Information supplied by Spamedica