SpaMedica Stockton-On-Tees
Birch House, 1st Floor, 2 Three Acres, Thornaby, Stockton-On-Tees, TS17 6AJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Customer Service Issues
Rated 3 stars out of 5
by Michael Davey - Posted on 01 December 2024
The treatment side was very good, but they had other issues. When I went for treatment the second time, they cancelled because of heating problems. I had travelled forty miles round trip. One week later, I travelled to the clinic again, to be told the main computer was not working. This meant they were doing things manually, and treatment was behind schedule. A family member who was with me was asked to wait in the car outside. Unfortunate circumstances, who knows?
Visited September 2024
SpaMedica Stockton-On-Tees has not yet replied.
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Review titled A great experience that exceeded my expectations
Rated 5 stars out of 5
by Kevin Flynn - Posted on 29 October 2024
I've had cataract surgery on both eyes this year. The waiting time for each one was 7 to 10 days and the treatment I received from reception staff, nurses, optometrists and surgeons was exceptional. I experienced minor complications after both surgeries but this was handled quickly and efficiently, speaking to an optometrist the same day for advice and getting an appointment for treatment within a week. I ended up going to Spa Medica 9 times in total for all my procedures and follow up tests and treatment. I can honestly say it was a pleasure to deal with such a friendly, yet professional organisation. If you need cataract surgery, get referred to Spa Medica and you won't regret it. I can't recommend them highly enough!
Visited September 2024
SpaMedica Stockton-On-Tees has not yet replied.
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Review titled Excellent facilities
Rated 5 stars out of 5
by Anonymous - Posted on 18 September 2024
Most impressed with the staff and the way I was treated, the clinic was ultra clean every member of staff was polite and professional, the operation went without a hitch,very pleasedl
Visited September 2024
SpaMedica Stockton-On-Tees has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Lynda - Posted on 03 September 2024
From start to finish the process was very efficient and professional, the operation was quick with excellent advice, can't thank the staff enough, now have improved sight, thank you
Visited August 2024
SpaMedica Stockton-On-Tees has not yet replied.
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Review titled Brilliant service
Rated 5 stars out of 5
by Margaret Clarke - Posted on 09 September 2024
I found Spa Medica to be super efficient. Pleasant staff and superb medical team. I was in and out in record breaking time.
Visited August 2024
SpaMedica Stockton-On-Tees has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Jan - Posted on 24 August 2024
I had a pre assessment the week before, was made welcome and given a drink. Each nurse /staff member explained clearly and fully what was happening and why, it was a relaxing experience. Day of surgery I was nervous, because of the unknown and being sensitive with my eyes. From the first member of staff letting me into the building , i was asked how I was and reassured. The building is immaculate clean, bright and welcoming. Tea and coffee, and biscuits if wanted was offered in reception, pre op and discharge. Music played , softly relaxing easy listening, which gave a calming environment. Each room I was shown to, the staff were friendly and each stage I was told what they were doing. In the operating room , I was very anxious but the staff and surgeon reassured me every step of the way, once over, staff were comforting and I saw the discharge nurse, who also explained what to do once home, drops and care of eye. So the few hours passed quickly and once eye healed I can go for my next op feeling much calmer, thanks to the care I received. Thanks so so much to everyone
Visited August 2024
SpaMedica Stockton-On-Tees has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Karen - Posted on 05 September 2024
Excellent service from my first assessment to the day of my cataract operation. The staff and consultant were extremely helpful and looked after me. Thank you so much for looking after me.
Visited August 2024
SpaMedica Stockton-On-Tees has not yet replied.
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Review titled Excellent first class treatment
Rated 5 stars out of 5
by Linda May - Posted on 24 August 2024
Cataraah operation staff so professional reassuring and with a smile greeted everyone Explained the procedure did excellent checks regarding personal details and so reassuring as I was very nervous Thank you an excellent team and spotless clinic Would recommend even the transport was very efficient and drivers caring and helpful Thank you all
Visited August 2024
SpaMedica Stockton-On-Tees has not yet replied.
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Review titled Marvellous
Rated 5 stars out of 5
by Dorothy Jean Linley - Posted on 26 September 2024
I have had both of my eyes done, can not praise highly enough, all staff very friendly, made to feel at ease, friendly relaxed atmosphere, so pleased I was referred to spa medica. thankyou for care given.
Visited August 2024
SpaMedica Stockton-On-Tees has not yet replied.
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Review titled Patient - focussed
Rated 5 stars out of 5
by Susie Bell - Posted on 08 August 2024
Cataract removal procedure. Polite re-assuring nothing too much trouble - great team who, without exception, went the extra mile for their patients.
Visited August 2024
SpaMedica Stockton-On-Tees has not yet replied.
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