Sheffield City Walk-In Centre
Sheffield City Gp Health Centre, Rockingham House, 75 Broad Lane, Sheffield, South Yorkshire, S1 3PBContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Sheffield City Walk-In Centre.
Reviews
-
Review titled Had an appointment, walk-ins without seen before me
Rated 1 star out of 5
by Anonymous - Posted on 29 June 2023
Had an appointment. 1hr later I'd still not been seen. I spoke to the receptionist who said there was 1 person in front of me. 7 people later, I was still waiting. What point is there having appointments if walk-in patients get seen 1st? Also out of hours service is abysmal. There are health centres in most areas, yet patients have to travel a 14 nile round trip to see a doctor. There should be out of hours in a health centre in every district so no-on is more than a few minutes away from a service. NHS has lost my support and confidence.
Visited June 2023
Sheffield City Walk-In Centre has not yet replied.
-
Review titled Kind and Efficient
Rated 5 stars out of 5
by Anonymous - Posted on 02 June 2023
Whilst on holiday in Sheffield, I called at the walk-in centre suffering from cystitis. Within 30 minutes I had left with a prescription for antibiotics and useful advice. I interacted with three members of staff. All were professional, respectful and kind. I came away very impressed with the service.
Visited May 2023
Sheffield City Walk-In Centre has not yet replied.
-
Review titled Helpful staff but needs a good clean
Rated 4 stars out of 5
by Anonymous - Posted on 01 May 2023
The staff and doctors were helpful but the waiting area and toilets (including baby changing facility) were not as clean as should be for a medical facility. There were cobwebs hanging in corners and visible dirt everywhere.
Visited May 2023
Sheffield City Walk-In Centre has not yet replied.
-
Review titled Unexpectedly great experience at Broad Lane Walk in Centre
Rated 5 stars out of 5
by Anonymous - Posted on 01 April 2023
Suffering from a minor infection I visited the clinic today (Saturday morning). The organisation was good, masks were worn by other patients and the clinic seemed fully staffed. (A previous visit, in April 22, they were short staffed due to Covid). I saw a medical practitioner (great guy) who checked the infection and without me having to see a Dr, prescribed antibiotics. Not only did he prescribe, he issued the tablets! Makes absolute sense - no need to go a find a chemist. This is the sort of logic that ought to be applied across the NHS. I was in and out in 38 minutes. (My previous visit took 4 hours, for the same issue). Very grateful for this level of service today. Well done!
Visited April 2023
Sheffield City Walk-In Centre has not yet replied.
-
Review titled Thank You
Rated 5 stars out of 5
by Patrick Dalton - Posted on 24 May 2023
If it was nt for the marvellous efficiency demonstrated by your staff ie both Doctors and reception my 89year father would have died. After passing blood into a sample tube they pulled out all the stops to get him admitted to the Urology dept at the Hallamshire. They diagnosed him with Sepsis of the blood. He almost died but by some miracle pulled through. The next day he was sat up in bed chatting with the nurses. If not for your staffs immediate response and prompt action we d be thinking about a funeral. This only happened around 4pm on Saturday last, 20th of May. I am eternally grateful for your superb service, and thank you all again for saving our dad. Kindest regards to you all Pat
Visited March 2023
Sheffield City Walk-In Centre has not yet replied.
-
Review titled This is horrible
Rated 1 star out of 5
by Anonymous - Posted on 05 February 2023
I had to wait 3 hours and I ended up leaving because my name wasn’t being called and I hated it.I kept on crying and the people there were mean.
Visited February 2023
Sheffield City Walk-In Centre has not yet replied.
-
Review titled Incompetent, inefficient, chaotic
Rated 1 star out of 5
by Mother - Posted on 05 February 2023
Went with 8 year old child with special needs. Waited 3.5 hours, during which people who had just registered and triaged got seen. When challenged, they admitted that they had got the order wrong. We sat all that time in front of the clinic room of one practitioner who saw 2 patients in all that time. The triage nurse asked my son if 'he had come for mutism' as he was quiet (he has autism spectrum disorder and doesn't talk freely with strangers). She patronised me for not having 'treated a fever of 37.7' and not having told her that my son had vomited after a bout of cough. The practitioner whom we saw next didn't have a clue about his medical condition and again wouldn't listen to me about my son's nature and told me to not speak unless asked to!
Visited February 2023
Sheffield City Walk-In Centre has not yet replied.
-
Review titled Chaotic, inefficient, incompetent
Rated 1 star out of 5
by Anonymous - Posted on 04 February 2023
We waited 3.5 hours to see someone. We were outside one clinic room the whole time and the clinician saw 2 patients in 3.5 hours. Some people who had just walked in got called immediately after they’d been triaged. When asked, they admitted that they’d got the order wrong. The person we saw was clueless and when I was telling him about my child’s preferences, he told me not to speak unless he asked me to!
Visited February 2023
Sheffield City Walk-In Centre has not yet replied.
-
Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 29 January 2023
I attended with a painful abscess. I saw the triage nurse and then practice nurse. Both were professional, friendly and informative. I got antibiotics prescribed and dispensed. I can’t speak highly enough of the service I had from the moment I got to reception until I left. Thank you to all who helped me this evening
Visited January 2023
Sheffield City Walk-In Centre has not yet replied.
-
Review titled Caring and friendly
Rated 5 stars out of 5
by Frances Arnold - Posted on 09 January 2023
I had to bring my 10 year old son on the advice of 111 on a Sunday morning. All the staff we spoke to were friendly and helpful, in spite of it being very busy. They were kind and caring, putting my son at ease when they spoke to him, and I felt like his illness was properly investigated and considered - we weren't rushed at all. The wait time was advertised as 3.5 hours, but we were out in 2.5, which was a nice surprise! Thank you to all the staff working there on a very busy Sunday.
Visited January 2023
Sheffield City Walk-In Centre has not yet replied.
Information supplied by Sheffield Teaching Hospitals NHS Foundation Trust