Sheffield City Walk-In Centre
Sheffield City Gp Health Centre, Rockingham House, 75 Broad Lane, Sheffield, South Yorkshire, S1 3PBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Wrong diagnosis
Rated 1 star out of 5
by Anonymous - Posted on 12 August 2024
Visited the walk in centre due to severe ear pain. The doctor diagnosed a perforated ear drum. which has been confirmed as incorrect today with our GP.
Visited August 2024
Sheffield City Walk-In Centre has not yet replied.
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Review titled Mediocre
Rated 2 stars out of 5
by Anonymous - Posted on 19 July 2024
Staff did very little to help or offer advice, it felt as if they just passed me around to various professionals. I wouldn’t bother going back
Visited July 2024
Sheffield City Walk-In Centre has not yet replied.
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Review titled Great treatment
Rated 5 stars out of 5
by Anonymous - Posted on 14 July 2024
We visited the walk-in centre early Saturday evening, the staff were great, calmed my daughter down , explained everything to her and myself. Very knowledgeable and compassionate. Thankfully we are not a regular visitor, but when we do go , they are really helpful
Visited July 2024
Sheffield City Walk-In Centre has not yet replied.
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Review titled Great experience
Rated 5 stars out of 5
by Barbara - Posted on 20 July 2024
Having had a very poor nights sleep from the effects of earache I decided to get to the clinic at 7.40. One person was ahead of me but by 7.59 there were about 15. We were all given forms to fill in and I was the first person called. The three clinical staff I met were all very friendly and professional, they were clear in their recommendations to me and I left at 8.30 with my medicine in my bag. At that time there were over thirty people waiting. I was really impressed with the staff, this is a service much in demand and they were thoroughly professional.
Visited July 2024
Sheffield City Walk-In Centre has not yet replied.
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Review titled Long delays
Rated 1 star out of 5
by Anonymous - Posted on 15 June 2024
I have been given an 11am appointment at the Sheffield walk in centre through 111. I waited for one hour but then I had to leave as I left the children in temporary care to make this appointment. Not been seen and have to continue suffering till Monday to enter into a Gp appointment lottery. This walk in clinic is not adequately staffed. Non appointment wait was over 3 hours.
Visited June 2024
Sheffield City Walk-In Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2024
Despite the wait time of 4 hours, my experience was good. The receptionist, triage nurse and doctor were all friendly and helpful. The doctor did not rush and took time in getting to the bottom of why I was feeling unwell. I was skeptical at first after reading the reviews but I had a great experience. Everyone was very helpful
Visited May 2024
Sheffield City Walk-In Centre has not yet replied.
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Review titled Wonderfully sensitive to neurodivergent needs
Rated 5 stars out of 5
by Aitch Nicol - Posted on 14 May 2024
I attended the walk in clinic to have a dressing checked after a minor op in Accident & Emergency. I'm autistic + Attention deficity hyperactivity disorder, with huge sensory challenges. A 9hr wait in Accident & Emergency left me extremely distressed & completely burned out. I was very worried that the wait and environment at the walk in centre would have the same effect, that I would need to take time off work to recover. I mentioned this to the triage nurse, who said to let the front desk know. And how fabulous they were - I was treated utterly without judgement (v rare), and taken to a quiet room, where I could wear my headphones and bounce off the walls on my own to my hearts content. What an amazing difference this adaptation made - and the clinician who saw me was also very thoughtful, noting the bright lights and my potential sensitivity to touch. An amazing experience. Highly recommended for people who potentially will be made more ill than they were by the experience of a drop in type care environment.
Visited May 2024
Sheffield City Walk-In Centre has not yet replied.
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Review titled Brilliant medical assessment and treatment
Rated 5 stars out of 5
by Amy Clarke - Posted on 23 March 2024
The clinician who saw me this morning around 10 am on Saturday 23rd was brilliant. He was very thorough listening to my chest for a long time (unlike the gp practice assessment last Tuesday when only the back of my chest was listened too and for a very short period of time) This clinician was asking lots of assessment questions and gave great advice and really gave me time to he heard and cared for. He did prescribe antibiotics for my chest but also self care medication suggestions. This is the 6 time my family has used this service and each time we have found it brilliant. Yes you have a long wait but i think the public forget people walk off the street any time of day and so what do you expect, we’re so lucky to have this service and the nhs. Be patient people and be grateful. Thank you.
Visited March 2024
Sheffield City Walk-In Centre has not yet replied.
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Review titled Appalling service
Rated 1 star out of 5
by Sophie Edwards - Posted on 18 March 2024
I felt the whole building could do with a through clean down, top up of paint, clean of the toilets and sorting of them to make sure there's enough. Empty over-filled bins, spillages on the floors, I am appalled at how long I was having to wait yesterday. I rang ahead to the receptionist and she mentioned it was 30 min wait I got there asked how long 3 hour wait from coming in. This needs looking into for patient care. I was going to sit in my car for a while but the receptionist said no as you've got to sit in the waiting area until your called if I have known I could have sat in the car and had a doze. The waiting room was very full for 9am.... 3 hour wait turned to 4.5 hours, everyone else who came in before me was seen by the doctor and then went I also spoke to the security lady who advised me she did spot me when I came in and also noticed how unwell I was. Please also look into much more comfortable seating, that's also not falling to bits. I was eventually seen at 4 hours by the ECP who has prescribed antibiotics which I haven't managed to get due to trying 4 pharmacy's and no stock or low stock. Also entering the room the door banged onto my right arm causing great pain, and on leaving the room the door was opened by the ECP and it banged to onto my arm which is causing me more great pain. At the time of writing there is a gigantic bruise.
Visited March 2024
Sheffield City Walk-In Centre has not yet replied.
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Review titled Amazing
Rated 5 stars out of 5
by Anonymous - Posted on 27 March 2024
Got seen within an hour and a half on a weekend here. The triage staff was amazing and quick and so polite. I was then seen by a gentlemen who was lovely. He said he was a practitioner who and was very professional. When I complimented the service he said he was the new manager of the service and he wanted it to stay like that. He listened to me and looked like he genuinely cared as well as being so polite. He actually took time with me. I even said I wish he could be my own GP!
Visited March 2024
Sheffield City Walk-In Centre has not yet replied.
Information supplied by Sheffield Teaching Hospitals NHS Foundation Trust