Rossendale Primary Care Centre
Bacup Road, Rawtenstall, Lancashire, BB4 7PLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Service
Rated 5 stars out of 5
by Mr Ranga - Posted on 30 August 2024
Just got back from an appointment at Endoscopy. What amazing staff, from the lady at the desk, to the manager and the Doctor were all brilliant and made me feel very comfortable. The appointment booking centre made an error by sending us on the wrong day but the staff were, apologetic, accommodating and delivered a top class service with a smile. Thank you from Mr Ranga
Visited August 2024
Review titled Rossendale Primary Care Centre
Replied on 30 August 2024
Dear Mr Ranga, Thank you for taking the time to provide your feedback on the NHS Website following your recent appointment at Rossendale Primary Health Care Centre. We are very proud of our staff and the services we provide and it is always nice when somebody takes the time and effort to write to tell us about their experience. I will ensure your feedback is shared with all the staff within the Endoscopy Department. Thank you once again and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Physiotherapy Great
Rated 5 stars out of 5
by Backpain - Posted on 09 July 2024
I went this morning due to a recent problem with my upper back and arm. I was greater by an extremely friendly receptionist and then when called through to physio he was very friendly and put me at ease. He was thorough and clearly explained the next steps and didn't mind repeating anything I didn't understand. Thank you to very much to ******. I can't use his name because the review won't be accepted.
Visited July 2024
Review titled Rossendale Primary Care Centre
Replied on 09 July 2024
Many thanks for your positive feedback regarding the care and treatment you received at Rossendale Primary Care Health Centre during your recent visit with upper back and arm pain. What a wonderful review for the staff who always strive to deliver, safe, personal and effective care. Thank you for sharing this. It would be great if you could contact us to let us know the name of the staff member so we can pass on your feedback to them. You can contact the Patient Experience Team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Fantastic staff !!!
Rated 5 stars out of 5
by Anonymous - Posted on 03 September 2023
I unfortunately had to have a colonoscopy due to symptoms I was displaying. This is obviously a concerning time and the procedure a necessity to eliminate some possible underlying conditions. The nurse that met me and explained what was going to happen was brilliant. Friendly, down to earth, funny but very professional. The person who performed the procedure was equally friendly and professional as well as obviously skilled in their field! Throughout the procedure I was made to feel as comfortable as possible for what is “an intrusive” procedure. Thank you all for making a “not very pleasurable experience” as good as it could have been !!
Visited August 2023
Review titled Rossendale Primary Care Centre
Replied on 06 September 2023
What a wonderful review for the staff working in the Endoscopy Department at Rossendale Primary Health Care Centre following your recent visit for a colonoscopy. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about this experience then you can contact the Patient Experience Team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled The physiotherapy staff are fantastic
Rated 5 stars out of 5
by Anonymous - Posted on 09 September 2022
Had a long wait to originally be seen, but so impressed by the physiotherapists knowledge advice and help. Excellent staff that have made a huge difference to the amount of pain that I was in. I was lucky enough to manage a cancellation when I was really bad and the difference that made I'm so greatful for.
Visited September 2022
Review titled Rossendale Primary Care Centre
Replied on 20 September 2022
What a wonderful review for the staff in the Physiotherapy Department at Rossendale Primary Care Centre. Many thanks for taking the time to share this. Our staff always strive to deliver safe, personal and effective care and they will really appreciate your lovely feedback. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
Information supplied by East Lancashire Hospitals NHS Trust