Practice Plus Diagnostic Centre
Unit 2, Merlin Centre, Lancaster Road, Cressex Business Park, High Wycombe, Buckinghamshire, HP12 3QLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Phone never answered
Rated 1 star out of 5
by Anonymous - Posted on 04 October 2024
Told 8 weeks ago there was a 5 - 9 week wait for an X ray. Tried to telephone to chase appointment. Tried two options and was told repeatedly how important my call was to them. Then both times rang out and no one answered. If calls are important to you please answer them!
Visited October 2024
Practice Plus Diagnostic Centre has not yet replied.
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Review titled Poor patient information
Rated 3 stars out of 5
by Pamela Salinas - Posted on 08 August 2024
I have visited the Merlin centre many times and found the service very good. However this time having received an appointment by email for physio I arrived at the due time only to be told it was a telephone appointment. There was nothing in the body of email to tell me this. I took the call standing in your reception having checked my details I was given an appointment for October 10th another 2 months of pain. I cannot work out why you have this system in place it does nothing for the patients temper or blood pressure. I gather from your receptionist reaction that I am not the only person to been taken in by the information you send out. I will say that your receptionist was very efficient and helpful. I suggest you stop sending misleading appointments for telephone appointments which just consist of checking patient details and giving an appointment some time in the future. It would be better just to send the date for the face to face appointment even though it might be several months in the future. This would give a true picture of the service you are able to offer. I expect a response to this complaint within 28 days. If you have different dates in your complaints policy please send me details as I could not find them on your website Thank you
Visited August 2024
Practice Plus Diagnostic Centre has not yet replied.
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Review titled Poor Service
Rated 2 stars out of 5
by Anonymous - Posted on 27 March 2024
I was referred to the Centre by my Doctor suffering from Osteoarthritis which was causing severe pain. The Doctor's letter stated an appointment was urgent. I was given a telephone appointment however that was cancelled at 90 minutes notice and an appointment forced on me at the end of May. Clearly Urgent has different meaning for the staff at this centre.
Visited March 2024
Practice Plus Diagnostic Centre has not yet replied.
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Review titled Distressed
Rated 4 stars out of 5
by Anonymous - Posted on 01 June 2023
I have always found the diagnostic centre gives a good service. However, on trying to cancel an appointment with them I found the phones to either be picked up and then replaced with nobody speaking, or the phone was never answered. I am aware that appointments are increasingly difficult to obtain and therefore upset that I cannot cancel this appointment which could be given to another in need of one.
Visited June 2023
Practice Plus Diagnostic Centre has not yet replied.
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Review titled Great service from NHS Diagnostic Centre
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2023
Reception staff are friendly and efficient. Appointment was on time. MRI staff excellent and put me at ease. I was referred by the brilliant Physio team who I cannot fault. In addition the telephone booking staff are always helpful.
Visited January 2023
Practice Plus Diagnostic Centre has not yet replied.
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Review titled no answer
Rated 2 stars out of 5
by barry chang - Posted on 28 November 2022
tried the phone number advertised but which ever option still no one bothers to answer, I know the poor doctors have to great lengths to call one back but this service is ridiculous
Visited November 2022
Practice Plus Diagnostic Centre has not yet replied.
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