Nottinghamshire Appliance Management Service - Fittleworth Medical

Phoenix Centre, Millennium Way West, Nottingham, Nottinghamshire, NG8 6AS

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Reviews

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1. Review titled Insensitive call handler attitude

   ★★

   Rated 2 stars out of 5

   by Anonymous - Posted on 17 November 2023

   Sadly, the call handler today had a very insensitive, abrupt attitude/manner. I was placing an order for stoma appliances on behalf of my 94 year old mother who is very hard of hearing and has an issue with her stoma. Please feedback to call handlers to be sensitive and to use some empathy. Tone and manner is very important. There is an issue with non clinically trained staff taking these calls as they can come over as being cold and having no understanding of a person's situation. patients should not be challenged, questions can be delivered in a better way, being aware of tone of voice etc.

   Visited November 2023

   Report as unsuitable

   Nottinghamshire Appliance Management Service - Fittleworth Medical has not yet replied.

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