Skip to main content

North Tyneside Talking Therapies

Wallsend Health Centre, The Green, Wallsend, Tyne and Wear, NE28 7PD

Contact details and opening times

Patient ratings and reviews

Leave a review

Help others by sharing your thoughts and experiences about North Tyneside Talking Therapies.

Leave a review

Reviews

Displaying 1 to 1 of 1

  1. Review titled Embarrassing and dangerous

    by Anonymous - Posted on 25 July 2024

    I would feel very uncomfortable recommending this service to anyone. Waited years for the therapy to even start and when it did it was the level you’d expect from a “my first mindfulness course” on a YouTube video. The lack of in-depth interaction, technological competence (for zoom sessions) and just psychological help on offer was stunning. There simply doesn’t seem to be enough resources and whilst in therapy you get the feeling this isn’t anyone’s priority. This is a token gesture; “we technically did something so don’t complain” type logic from the nhs point of view. Moving forward all other government agencies are now seeing this therapy as a line which has been crossed and I should be better now when nothing happened. I’ve been talked AT for two months, any comments get brushed aside by ignoring the heart of the comment or saying it’ll be addressed later which it never is. This service is for people seriously in need of help. Professional mental health providers would be a good start, a kind word from a person whos main “help” is just to say “don’t think about your trauma” isn’t helpful. Communication between different parts of the NHS would also be great; this service feels like a dumping ground for all the mental health suffers who annoyed their GP. The needs of the people coming to these group sessions are so wildly different it’s both jarring and embarrassing to bring up things that are bothering you and that’s the whole point. All in all. Not a fan.

    Visited June 2024

    Report as unsuitable

    Review titled North Tyneside Talking Therapies

    Replied on 29 July 2024

    Dear Reviewer, Firstly, we are very sorry to read your review, this certainly isn’t how we would want you to feel. We would like to look into this further with you and there are a few options which you could consider. Option 1 • With your consent (or the consent of the person you are representing) we can forward your feedback to the department manager so that they can look into this and reply to you directly. This will also help them to learn from your experience. Please note this will involve sharing your personal details with the department manager so they are able to provide you with a response. Option 2 • You can speak to PALS (Patient Advice and Liaison Service). PALS offer confidential advice and support, and can act independently to raise and help resolve issues. The details for PALS can be found here: https://www.northumbria.nhs.uk/patients-and-visitors/share-your-feedback/patient-and-advice-liaison-service-pals#fcdc5f8a Option 3 • You can register a complaint with our complaints service. This usually has to be within 12 months of the event happening. You can find out more about the complaints procedure here: https://www.northumbria.nhs.uk/patients-and-visitors/share-your-feedback/how-make-complaint#c0e2191e We will be fully guided by what feels best for you, so please let us know how you would like to proceed. If you choose to receive feedback directly from the department manager (Option 1), please provide the information detailed below: Name Date of birth Contact details Date of appointment or admission (including ward and/or department) How you want to be contacted (email, letter or telephone) I will look out for your email. Best Wishes, The Experience Team

    Report as unsuitable

Report an issue with the information on this page

Information supplied by Northumbria Healthcare NHS Foundation Trust