Moorgate Primary Care Centre
22 Derby Way, Bury, Lancashire, BL9 0NJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointing
Rated 1 star out of 5
by Anonymous - Posted on 30 March 2024
I attended for a pre booked appt for blood tests my husband had an appt at the same time booked by our GP practice I was told I did not have an appointment but my husband did and that the nurse would not take my blood The receptionist was arrogant at best intimating I had come without an appointment I explained the nature of the blood tests to rule out ovarian and bowel ca markers She was rude and said she would spk to the nurse but it was unlikely I would get my bloods done She left the desk for five minutes to spk to the nurse-enough time for my bloods to be done My husband was called in at that point before his 1230 time slot I was then told I would not have the blood tests I needed My husband left after his test at 1232 Enough time left in his appt to do mine At this point I was in tears No empathy or flexibility was shown As a nurse in the NHS for 42 years I am disgusted with this experience I was made to feel that I was rude which I was categorically wasn’t that the double booking was my fault with lengthy dialogue from the receptionist to this end I now have to try to secure another appt when these are in short supply This delays any diagnostic I was treated rudely and with no compassion The receptionist was arrogant as I previously mentioned My husband also asked the nurse who was equally without compassion if she could fit me in she told him maybe I should get the bloods done where I work not knowing the nature of my role My bloods could have been taken as I am sure appts are for longer than 4 minutes of in the 5 minutes she was speaking to the receptionist My reflection is that this was perhaps a closing of ranks to put me in my place I am left upset and without the bloods taken in what is already a really anxiety provoking situation I am in with my health
Visited March 2024
Moorgate Primary Care Centre has not yet replied.
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Review titled Zero acknowledgment to waiting patients
Rated 2 stars out of 5
by Anonymous - Posted on 01 March 2024
1st March 2024, I was due to have a scan for an urgent issue, I’d not received a letter from anybody telling me where I had to go, my go told me the Practice name address + appmt time, I dialled 57 times, each dial had 14 rings before cut off, my mental sums say that’s 798 rings + no pick-up, im not interested in “we’re very busy”‘I wasn’t calling to ask for their last rolo, Moorgate what a disgrace you are, u should be ashamed + if u aren’t u should be
Visited March 2024
Moorgate Primary Care Centre has not yet replied.
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Review titled Shocking service
Rated 1 star out of 5
by Lisa - Posted on 26 December 2023
Came today with my son appointment was 3.30 wasn’t seen till 5.20, staff aren’t helpful at all when I finally got to see the doctor with my son he couldn’t get the printer to work so proceeded to hand write on the prescription before we left I said don’t you need to put on the address he assured me he didn’t I left got to the only pharmacy that was open to be told they couldn’t do it as it needed the address, so went back and was told I had to sit and wait again to get it signed to then get back to the pharmacy for them not to have what my son needs in absolute joke how they can mess people about like this and my son is still without his prescription because of all the waiting and messing about they have made us do
Visited December 2023
Moorgate Primary Care Centre has not yet replied.
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Review titled Chaotic and disorganised
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2023
huge confusion no one checking patients in, and numerous patients being turned away told they had missed their appointments when they had been sat in the waiting room for over an hour waiting to be called! ridiculous system no wonder the NHS is in trouble.
Visited September 2023
Moorgate Primary Care Centre has not yet replied.
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Review titled Needs ignored
Rated 1 star out of 5
by Tom Clark - Posted on 09 May 2023
2 hours trying to get through on phone. Nothing. Despite 111 dr saying. Needed urgent dr assessment for four week symptoms chest cough throat breathing fevers now diarrhoea worsening. Receptionist didn’t even take my name. Seemed unconcerned a sweaty faint man was wheezing his way through list of reasons 111 Dr sent me here. Couldn’t offer appointment or anything other than keep coming down at 8 am! When told I’m too ill. I shouldn’t be here now she shrugged. So until this is bad enough for an ambulance I am stranded with worsening breathing and dehydration but at least the daily 8 am regikk ok are will get there next fix
Visited May 2023
Moorgate Primary Care Centre has not yet replied.
Information supplied by Mediscan Diagnostics Services Limited