MedOCC
Medway Maritime Hospital, Windmill Road, Gillingham, Kent, ME7 5NYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very poor unfortunately
Rated 1 star out of 5
by PAC - Posted on 20 February 2023
Called 111 on a Sunday morning which was arduous in itself. Eventually told would get a call from MedOCC sometime later. 24hours later, absolutely nothing. Very poor. Everyone just gives the excuse 'we are busy'...
Visited February 2023
Review titled MedOCC
Replied on 20 February 2023
Hi, We apologise for the experience you received from our MedOCC service. If you would like to escalate your complaint further please email medch.customercare@nhs.net or call our hub number on 0300 123 3444. Many thanks - Charlie
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Review titled Incredible compassion
Rated 5 stars out of 5
by Anonymous - Posted on 04 March 2023
Called 111, had call back and then appointment. I waited for two hours but the staff were amazing. Kind, compassionate and working under incredible pressure.
Visited February 2023
MedOCC has not yet replied.
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Review titled Can't fault the service
Rated 4 stars out of 5
by Anonymous - Posted on 19 January 2023
I called 111 on 16th with a suspected blood clot in my leg & got an appointment at Sheppey for 4.30pm. Was then referred to Medocc at 9pm the same night. Was seen on time, bloods taken & tests run plus a referral for a scan the following morning. Attended on 17th had scan & got a report by 1.15pm to go back to Medocc to see the Dr again. Had another consultation and received a prescription & treatment plan plus a report written for my GP. Very grateful to the 5 different people I saw...diagnosis & treatment for a blood clot in under 20hrs!!
Visited January 2023
MedOCC has not yet replied.
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Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 15 January 2023
My partner called 111 after devoloping a pilonidal abcess which ruptured after waiting 24hrs for a call back advised to attend medway medocc at 6pm upon arrival we were told we didn't have an appointment and would have to wait 4 more hours this with an open wound and in an extremely painful location to sit and wait for 4 hours triage didn't even look at the wound we have already been told this would require surgery but that was not listened to just told to wait and see not acceptable to leave someone with an soon wound leading blood and puss into there underwear in a packed waiting room
Visited January 2023
MedOCC has not yet replied.
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Review titled Very poor
Rated 1 star out of 5
by Peter - Posted on 10 November 2022
On arrival waiting time 1 - 2hrs that was ok. Then went to 4hrs. Asked when I would be seen and was told 6 in front of you 18 people later asked again when will I be seen again told 5 - 6 people In front of you ( Not happy at this time). Anyway 6 hrs later was seen only to be fobbed off with sickness tablets and i went up with hiccups. So yes what a joke the place is
Visited November 2022
Review titled MedOCC
Replied on 11 November 2022
Hi Peter, We apologise for the experience you have received. If you want to escalate your complaint further, please get in touch with our Customer Care team at medch.customercare@nhs.net. Thanks - Charlie
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Review titled Could not be worse
Rated 1 star out of 5
by Anonymous - Posted on 02 September 2022
Called 111 for my little girl, after calls back and forth was told they booked me an appoinment at children's a&e. when we arrived was told we didn't actually have an appointment, as it is a walk in service. Fair enough I thought. After an hour waiting in there, a triage nurse asked us the same questions as the 111 operators had already asked 4 times already, then was told to go to medocc where we would be seen shortly. but no that was too good to be true, after waiting for 4 hours and 8 hours since the 111 call, we are still waiting, tried approaching the reception staff to see how long it may be, they have no idea how long it will be, neither does anybody else for that fact. The staff start getting defensive for no reason and get rude and patronising. waiting in the kids waiting area now around 4 hours still no acknowledgement we are even there. several patients left in anger without treatment. This is not acceptable by any standards. my child now hungry and tired but I can't go anywhere in case we get called, and what the worst is I do not feel comfortable approaching the reception staff anymore as I do not want them embarrassing me in front of other patients in front of my kid. absolutely disgraceful.
Visited September 2022
Review titled MedOCC
Replied on 04 September 2022
Hi, We apologise for the experience you have received. If you would like to take this further, please email our customer care team at medch.customercare@nhs.net. Someone will be in touch within 3-5 working days. - Charlie
Information supplied by Medway Community Healthcare