Knowsley Community Rehab
Knowsley Leisure & Culture Park, Longview Drive, Liverpool, Merseyside, L36 6EGContact details and opening times
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Review titled Criticism limited by NHS who will refuse publication for honesty
by Anonymous - Posted on 02 April 2024
Zero therapeutic benefit of this place, as with every inpatient MerseyCare facility. Staff feel like they are supporting patients, but they only provide suicide watch and offers to get you food and drink, which is not the support anyone needs. When you are really emotionally struggling, they ignore it. Named nurse sessions either don't happen or are interrupted and never completed. Good news for smokers- staff allowance patients and relatives to smoke and vape inside the ward. Bad news for patients and visitors who don't want to be harmed by it. Doctors do not care for your ideas, feelings or needs. They decide what treatment to give, then it's either 'take or, or leave it'. They tell you what your issues are, getting it wrong constantly. The ward is not clean- literally were chips all over the ward for 16 hours when I first arrived. Rooms not cleaned between patients. Mattresses are awful, staff say everyone complains about them. Physical health hospitals do not subject patients to that level of discomfort, so why is it acceptable here. There is no stimulation on the ward. No activities, no access to physical fitness facilities/equipment. Even in your room, there is no table or even bedside table, so activities such as colouring are impossible. Disruptive patients are constantly prioritised above everyone else- privacy and quiet spaces for medical reviews and visits are refused patients who need a quiet environment, on the grounds that it would cause loud patients to act up. Loud music is permitted day and night because it's what loud patients what, irrespective of the needs of everyone else. Staff act like patients are there to cause them problems. They never explore the reasons someone might be refusing their meds, or is distressed, or doesn't want to do something. They seem to take it as a personal attack, and meet it with hostility rather than kindness.
Visited March 2024
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Information supplied by Liverpool Heart and Chest NHS Foundation Trust