Horninglow Clinic
Carlton Street, Burton-On-Trent, Staffordshire, DE13 0TEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful practice,
Rated 2 stars out of 5
by Sue - Posted on 06 September 2024
After changing my husbands medication, you gave him no support at all, his cpn was dismissed and he wasn't given another on except over the telephone, he's had no support what so ever, no wonder he's in St George's hospital, disgusting service.
Visited September 2024
Review titled Horninglow Clinic
Replied on 06 September 2024
Thank you for sharing your feedback via the NHS Choices platform. I am sorry you have had cause to raise concerns. To help us to look into this further for you, could you please contact us at customerservices@mpft.nhs.uk or telephone us on 0800 783 2865. We may require your husband's consent in order to access his care records and provide a response to you.
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Review titled Not impressed
Rated 3 stars out of 5
by Emma - Posted on 05 July 2024
I have been with Horninglow Clinic for 4 years and it has been great for the majority of time. Recently though this last month I have lots of trouble with my regular routine prescription and have been allowed to run out of stock forcing me to contact emergency out of hours doctors and paying 3 times for a monthly prescription due to negligence of the doctor. I still am being prescribed only part of my prescription as my prescription is a three monthly prescription and has been for the last four years. Now is not the ideal time due to shortages of my medication due to manufacturing problems. I have asked for advice coming off the tablets but have had no response with that either. I have had no other problems, it has only been this last month. My usual doctor is extremely good and the receptionists are extremely helpful and understanding but I have been let down significantly this month with something as important as my prescription.
Visited July 2024
Review titled Horninglow Clinic
Replied on 08 July 2024
Dear Emma, I am sorry to hear you have been experiencing delays with your prescriptions by Horninglow Clinic. To help us to look into this further for you, can I please ask that you contact palsandexperience@mpft.nhs.uk or telephone us on 0800 783 2865. This will help us to provide you with a detailed response.
Information supplied by Midlands Partnership NHS Foundation Trust