Health in Mind Sussex
Woodside Annex, The Drive, Hellingly, Halisham, East Sussex, BN27 4ERContact details and opening times
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 28 February 2023
Very sceptical about CBT. Did not think I needed therapy about my anxiety as I thought I could cope/have coped with it, it was who I am, until I had a cardiac event causing an exacerbation of my anxiety to the highest level. Was told about therapy for NHS staff & how it helped my colleague who suffered too from anxiety. What had I to lose plus I needed to overcome this horrid feeling & get on with my life. Initial consultation I felt at ease, listened to & generally ok, this could be of help. I was then given a therapist to which I felt a fraud initially but then over the weeks discovered that my way of thinking had changed though still worried & had anxiety, feelings & thoughts became realistic in achieving certain goals. My therapist was very calming, listened to my concerns & emailed over papers that were suited to my needs every week. On reading back my initial problem statement, I have achieved a lot & will continue to be thankful for this service & for my CBT therapist.
Visited November 2022
Review titled Health in Mind Sussex
Replied on 13 March 2023
Thanks so much for sharing your thoughts on your experience with us. I am so pleased that you have begun to notice a difference and are able to achieve some of your goals. I will make sure that the team hear about your good experience. Kind regards, Alex Garner Head of Participation Engagement Department Sussex Partnership NHS Foundation Trust
Provided by Care opinion
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Review titled Detrimental to my mental health
Rated 1 star out of 5
by Anonymous - Posted on 18 November 2023
This was a massive step for me and at first after the initial consultation I thought it was in the right direction. It was a big mistake. I was put onto SilverCloud and it did nothing at all; I was promised support for my mental state from a counsellor instead of saying that this was not possible for the kind of struggles I experienced I was just lied to. I was picked up and dropped the moment I disclosed some very dark thoughts to my “therapist”. This person left me and I got an automated reply saying “I’m glad you’ve found this treatment effective and you’ve made a lot of progress”. Even though I said very clearly that my depression worsened as I didn’t feel heard. If you cannot support those with more challenging mental health conditions then say straight away as I wasted my time on something that made me feel worse it was like yelling into a void, nobody listened to me. I don’t wish that on anybody else. Why is a referral required for a program directed at those with mild conditions and the program appointed to them is just an online self help course that in a years time you have to pay for
Visited September 2022
Review titled Health in Mind Sussex
Replied on 27 November 2023
Thank you for taking the time to share your experience. I am sorry it was not a positive one. We will be sure to share this feedback with the service. Should you wish to raise these concerns more formally please do not hesitate to contact our Complaints and PALS team on 0300 304 2198 or via email: PALS@spft.nhs.uk
Provided by Care opinion
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Review titled Appointment didn't happen
Rated 1 star out of 5
by Anonymous - Posted on 14 September 2022
Self referred via their website. Initial response was very quick and I was able to book via email. The appointment was supposed to be via telephone, but they did not phone me at the scheduled time, and I later received an email claiming I did not attend my appointment. Disappointing as I had to take time off work which has now been wasted.
Visited September 2022
Review titled Health in Mind Sussex
Replied on 29 August 2023
Thank you for sharing your experience with us. I am sorry your appointment did not go ahead as planned. We will be sure to share this with the relevant managers at Health in Mind for learning. Kind regards,
Provided by Care opinion
Information supplied by Sussex Partnership NHS Foundation Trust