Hanley Health Centre
Hanley Health Centre, Upper Huntbach Street, Hanley, Stoke-onTrent, Staffordshire, ST1 2BNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled waiting forever
Rated 1 star out of 5
by adam - Posted on 03 October 2024
Been in pain daily for 6 months with feet getting worse over time. waited 2 months for appointment date at Hanley after being forwarded to Hanley podiatric health centre by doctor. At Podiatric appointment am told to wait 4 - 6 weeks for custom orthotic insoles to be ready to collect. Been nearly 20 weeks so so far, and heard nothing.
Visited October 2024
Hanley Health Centre has not yet replied.
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Review titled update on previous review
Rated 1 star out of 5
by Anonymous - Posted on 20 October 2024
After waiting 20 weeks instead of 5 to pick up orthotic insoles, find out the receptionist lied to me, telling me there was a backlog. She obviously was too busy posting on facebook to deal with my query. The insoles were ready when she said that. 1 foot got worse during the time I was waiting, waiting for nothing to happen because I was lied to, and now 1 foot doesn't fit the insole, and is noticeably worse than it was. Unfortunately I'm unable to leave 0/5 Stars on the review.
Visited October 2024
Review titled Hanley Health Centre
Replied on 21 October 2024
Thank you for sharing your feedback on the NHS website page. Your feedback is extremely important to us, and we would welcome the opportunity to review your concerns and provide you with support. To help us to respond further, we will require your details, such as your date of birth to correctly identify you on our clinical systems. If you would like to share your details and receive a further response, then please contact us at CustomerServices@mpft.nhs.uk or telephone us on 0800 783 2865.
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Review titled Absolutely wonderful compassionate dentists
Rated 5 stars out of 5
by Louise Beardmore - Posted on 15 January 2024
Having been in such a Great amount of pain the only thing is to say is thank you again. The dentists here are so professional and compassionate. Every step of the way I was supported through my treatment. I felt no pain and never once felt rushed! Wonderful service by wonderful professional staff. Thank you.again
Visited January 2024
Review titled Hanley Health Centre
Replied on 19 January 2024
Thank you for taking the time to submit your feedback on the NHS Choices website page. Your feedback is important to us and it is lovely to hear that you had a positive experience from dental services.
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Review titled Great Dentist service.
Rated 5 stars out of 5
by Dean jones - Posted on 12 December 2023
After the interrogation and very rude response from the main reception desk on arrival I was pleasantly surprised by the professional approach from the Dentist department thank you for your service. Unfortunately the staff at the main reception desk need a little extra training in customer service and how to use their manners towards general public. Treating people as they would like to be treated their selves.rather than treating people like the last patient who possibly was not respectful towards them.these positions require professional and caring people not stereotypical staff. They Are letting the whole service down with their attitude towards patients. Thankfully they weren’t responsible for the extraction of my tooth.
Visited November 2023
Review titled Hanley Health Centre
Replied on 15 December 2023
Thank you for bringing this your concerns to our attention and I’m sorry that you did not receive a positive experience from the receptionist when attending Hanley Health Centre. The service manager has spoken to the staff member on duty at the time and staffing capacity was reduced at that time; however, this does not excuse the brusqueness of tone with the patient. I can only apologise and will ensure the customer service training is renewed with the member of staff involved.
Information supplied by Midlands Partnership NHS Foundation Trust