Cygnet House
Old College Court, Priory Street, Ware, SG12 0DEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Dangerous Service
by Anonymous - Posted on 16 August 2024
I have been under this service for many years now. The lack of care is shocking, a mockery of everyone who seeks their help. Unstable staffing means you rarely see the same person for a consistent amount of time. My most recent appointment I was told I’d be considered for discharge by a psychiatrist who has only seen me on one occasion before this. The appointment wasn’t a proper appointment. Prescribed my meds without asking if I’m getting on well with them. The lack of knowledge of autism and mental illness is deplorable. And now I am fearing discharge when it is the most unsafe and reckless decision that could be made. It doesn’t matter what you say, you’ll be ignored.
Visited August 2024
Review titled Cygnet House
Replied on 16 August 2024
Thank you for your feedback, I was sorry to read of your experience of care at Cygnet House. In order for us to investigate fully please contact our Patient Advice and Liaison Service at hpft.pals@nhs.net Experience Team
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Review titled Bad for Deaf peoples.
Rated 1 star out of 5
by KELLIE KEYS - Posted on 20 August 2024
Why Why is it on answer phone as i am deaf i use signvideo due they say will call back but it still wont work due we are deaf and we cant hear the phone. this needs to be sorted. not faif for the deaf. we need the help for deaf peoples .
Visited August 2024
Review titled Cygnet House
Replied on 20 August 2024
Dear Kellie Thank you for your feedback and I am sorry that you are having difficulties communicating with us. I have spoken to the Team Leader at Cygnet House who is going to email you and ask you about your communication preferences. Thank you for getting in touch and please contact the Patient Advice and Liaison Service hpft.pals@nhs.net if you have any further queries or concerns. Experience Team
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Review titled Needs to be closed down
Rated 1 star out of 5
by Anonymous - Posted on 05 August 2024
Having been rereferred here again by my gp. I think this service seriously needs to be closed down. It’s dangerous. On Both occasions that I have tried to access this service my Mh has been made worse. On both times the initial assessment was completed the letter sent to my drs that I received a copy of contained so many lies and was full of very inaccurate information as to what i told them. And some of it was quite dangerous in what they had stated compared to the truth. Ie. when i had told them about My conditions in my family history they stated a totally different family member in the letter. The most recent time I was shocked that on arrival of my appointment the room I was led into was not fit to be classed as fit for purpose especially in a medical capacity. It was a total mess. Loads of Messy Stacks of chairs piled up at one end, computer not even turned on, loads of papers strewn around the room. Not to mention that in the waiting room they had a timetable of upcoming groups etc they offered and they were at least 12 months out of date. Since my initial assessment I have been made a further appointment with who I am told is one of their psychiatrists but i now have a long wait until then. No support being offered to me of any type in the meantime. Unfortunately I was told by my drs this service is the one that all Hertfordshire Mh patients are being referred to. So I have no choice but go via them. I feel totally stuck
Visited July 2024
Review titled Cygnet House
Replied on 05 August 2024
Thank you for providing feedback about our service. Your comments about the meeting rooms and out of date information in the waiting room will be passed to the team to action. We would like to resolve your other concerns regarding your assessment and ask that you contact our Patient Advice and Liaison Service by calling 01707 253916 or emailing hpft.pals@nhs.net
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Review titled Terrible disappointing service
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2023
Despite being referred here by another mental health service this team offered no help at all. I was referred for a diagnosis by another team. They just told me to go to other services (GP and CGL) which they know would eventually refer me back to them. Suggested I pay for private therapy but couldn’t even suggest what type of therapy would be best for me. I genuinely wish I had never been referred to this team. It took me a long time and a lot of courage to ask for help. They seemed to listen and told me what they could offer but then sent me a letter offering nothing. This team was my last chance and I was hopeful and grateful for anything they could offer. Unfortunately it was absolutely nothing at all. I appreciate they must look after people with much more severe problems than me but they could have at least made some helpful suggestions for where I could get proper help. The experience has made me feel completely worthless, not deserving of any help and without any hope of ever getting better. I have never felt so hopeless in my life. Nobody who is begging for help should be made to feel like that. If you already have a diagnosis of a serious mental health condition I’m sure this service would help you. I don’t want to scare everyone away. if you don’t have a diagnosis of a serious mental illness already then just be cautious in what you expect.
Visited January 2023
Review titled Cygnet House
Replied on 20 January 2023
I was sorry to read of your experience of our care. We would be interested in hearing from you in more detail about your experience so we can support you and improve our care for others. Please email us at hpft.pals@nhs.net and we will investigate your concerns. Meanwhile, if you need mental health support you can call our mental health helpline on 0800 6444 101.
Provided by Care opinion
Information supplied by Hertfordshire Partnership University NHS Foundation Trust