Cumberland Centre
Damerell Close, Devonport, Plymouth, Devon, PL1 4JZContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Cumberland Centre.
Reviews
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Review titled Thank you so much!!!!
Rated 5 stars out of 5
by Jackie Hallett - Posted on 30 October 2022
I had occasion to visit the Cumberland Centre for the first time last weekend. Friends recommended I go there. The staff from the reception to the triage to the nurse who saw and examined me. Absolutely fantastic service. They listened, recognised my concerns and put my mind at rest. I have since visited my GP and am awaiting an ultrasound. I cannot thank all the staff that I met, caring kind and simply amazing! Thank you!!
Visited October 2022
Review titled Cumberland Centre
Replied on 07 November 2022
Thank you for taking the time to leave a message. It is wonderful to know that you had such a positive experience. I have passed on your thanks to all the staff involved in your care. I wish you a very speedy recovery. Kind Regards Louise Bunn UTC Manager on behalf of Nigel Booth, Matron ED / UTC / MIU’s
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Review titled Thank you so much!!!!
Rated 5 stars out of 5
by Jackie Hallett - Posted on 30 October 2022
I had occasion to visit the Cumberland Centre for the first time last weekend. Friends recommended I go there. The staff from the reception to the triage to the nurse who saw and examined me. Absolutely fantastic service. They listened, recognised my concerns and put my mind at rest. I have since visited my GP and am awaiting an ultrasound. I cannot thank all the staff that I met, caring kind and simply amazing! Thank you!!
Visited October 2022
Review titled Cumberland Centre
Replied on 10 November 2022
Dear Jackie Hallet, Thank you for taking the time to leave a message. It is wonderful to know that you had such a positive experience. I have passed on your thanks to all the staff involved in your care. I wish you a very speedy recovery. Kind Regards Louise Bunn, UTC Manager on behalf of Nigel Booth, Matron ED / UTC / MIU’s
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Review titled Turned away!
Rated 1 star out of 5
by Anonymous - Posted on 14 October 2022
I had an appointment with GP who could see how much pain I was in for my knee, unable to bare any weight and struggling to walk. I was told my GP that while I was waiting for the physio to go to the Cumberland centre to get it x rayed as it is suspected that I have chipped the bone in my knee. I turned up to the Cumberland centre and greeted by a security guard who told me I couldn’t come in due to staff shortages. He proceeded to quiz me on my injury and then told me that I wasn’t in enough pain to come in. He said he would ask the receptionist though. I stood outside in pain with my 2 year old daughter waiting. The receptionist greeted me and told me that I wasn’t allowed to be here, that it’s the GP’s problem and I had to just wait for a physio to see me. She explained that there are no image services for me, even though I had an X ray with them earlier this year. Even as I cried in pain with my daughter now crying as well, they told me to leave. I completely understand that the NHS is busy and working incredibly hard but to be turned away by non medical professionals who had supposedly determined how much pain I was in by just quizzing me is completely unacceptable. Everyone has the right to medical treatment especially at a walk in treatment centre. I have never been so disappointed and let down before!
Visited October 2022
Review titled Cumberland Centre
Replied on 17 October 2022
I am sorry to read about the negative experience you had at the Urgent Treatment Centre Cumberland. I would ask that you please contact our Patient Advice and Liaison Service on 01752 439884 with more details of your visit including date and time of attendance so that we can investigate this more thoroughly and provide you with a personal response. You can also email them at plh-tr.PALS@nhs.net. When making contact, please quote reference PALS 69618 so we can combine this response with any future contact. There are times that we unfortunately must close the unit early due to a high demand for the service. However if this was the case, this should have been explained to you and signposting to other services given. Thank you for taking the time to complete feedback.
Information supplied by Livewell Southwest